Hej
Imam veliki problem i nadam se da ćete mi nekako pomoći. Želim da se žalim, ali johnvegas kazino nije na listi. Međutim, pre nekoliko dana sam igrao u kazinu John Vegas. Deponovao sam 2 puta. Drugi put bez korišćenja bonusa. Imao sam sreće i osvojio 700€. Neko je pokušao da me hakuje i iznenada je dobio pristup mojoj adresi e-pošte. U drugom kazinu haker je odigrao moj bilans na nulu. Bio sam šokiran, pokušao sam da promenim svaku lozinku itd. Međutim, napisao sam John vegas kazinu ako mogu da ograniče ili zatvore moj nalog jer sam se plašio da izgubim svoj novac. Jesu. U ovom trenutku nisam proverio, bilo mi je prvi put da igram tamo. Kontaktirao sam kazino i rekli su mi da pošaljem sva dokumenta. Uradio sam. Onda su me pitali da li želim da ponovo otvorim svoj nalog ili da li treba da nastave sa dobicima i kada to bude gotovo, još uvek mogu ponovo da otvorim. Rekao sam da bih prvo želeo da dobijem svoj dobitak. Rekli su mi da to nije problem. Dao sam im i datume banke i danas sam dobio uplatu od 100€. Nisam razumeo zašto sam dobio samo 100 evra. Pa sam ponovo napisao ćaskanje uživo. Rekli su mi da neće ponovo otvoriti moj račun i zadržati dobitke. Upravo sam dobio nazad svoj depozit.
Međutim, nije išlo kako su rekli da će to učiniti. Veoma sam frustriran jer mi je zaista potreban ovaj novac.
Da li neko zna šta mogu da uradim? Imam svaki mejl koji mi pošalju gde su mi rekli da dobijem svoje dobitke bez ikakvih problema
Hei
I have a big problem and i hope you can help me out somehow. I want to make a complaint but johnvegas casino is not on the list. However- A few days ago i played at john vegas casino. I deposited 2 times. The second time without using a bonus. I was lucky and won 700€. Someone tried to hack me and had suddenly access to my email adress. In another casino the hacker played my balance to zero. I was shocked, tried to change every password etc. However i wrote to john vegas casino if they could limit or close my account because i was scared to loose my money. They did. I had not verified at this point, it was my first time playing there. I contacted the casino and they told me to send all the documents. I did. Then they asked me if I want to reopen my account or if they should proceed with the winnings and when this is done i can still reopen. I said i would like to have my winnings first. They told me thats not a problem. I gave them bank dates too and today i recived a 100€ payment. I didnt understand why i only got 100€. So i wrote live chat again. They told me that they wont reopen my account and keep winnings. I just got my deposit back.
However it doesnt went how they said they will do it. I am very frustrated because i really need this money.
Does someone know what i can do? I have every email they send me where they told me to get my winnings without any problem
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