How to contact the Antillephone N.V. (Curaçao) licensing authority (strana 9)

That's not true, the KGC Kahnawake Gaming Commission forced Leon and Twin Casino, from the Moonlite NV Group, to return all the money deposited in the house because it was proven that it was already self-excluded in the past. CEG Curaçau E Gaming forced Casino BetOnRed and Uno Digital Media BV to return €820 last week for the same reason. If there is sufficient evidence and the customer is right, the regulatory authority will help!

but in this case as with Antillephone NV and the Complaince team is Emoore NV.. both with very bad reputation.. they rarely respond to anyone. But the case of Roku and BetTilt has already been handed over to the regulatory entity... but Antillephone NV has not yet given a decision nor has it responded

Não é verdade isso, a KGC Kahnawake Gaming Commission obrigou a Leon e Twin Casino, do Grupo Moonlite N.V a devolver todo o dinheiro depositado na casa porque ficou provado que já estava auto excluído no passado. A CEG Curaçau E Gaming obrigou o Casino BetOnRed and Uno Digital Media B.V. a devolver 820€ a semana passada pelo mesmo motivo. Se existirem provas suficientes e o cliente tiver razão, a entidade reguladora ajuda!

mas neste caso como é com a Antillephone N.V e a equipa de Complaince é a Emoore NV.. ambas com muito má reputação.. raramente respondem a alguém. Mas o caso da Roku e BetTilt já está entregue á entidade reguladora.. mas a Antillephone N.V ainda não deu a decisão nem respondem

If the Casino is "big" and makes a lot of money, it won’t close from one moment to the next. Take the case of Casino Leon Bet.. they refunded me €9360 very quickly so as not to get upset or tarnish the reputation of the Casino.. and it is also an illegal Casino in Portugal. However, the regulation of KGC, which curiously comes from your country Canada 🇨🇦, is much better than that of Curaçao. The Kahnawake Gaming Commission helped me a lot. The CEG too... the problem with the illegal casinos in Curaçao are practically all sublicenses issued by Antillephone NV

Se o Casino for "grande" e faturar bastante não vai fechar de um momento para o outro. Veja o caso do Casino Leon Bet.. devolveram-me 9360€ até rapidamente para não se chatearem nem manchar a reputação do Casino.. e também é um Casino ilegal em Portugal. No entanto a regulação da KGC que curiosamente é do seu país Canadá 🇨🇦 é muito melhor do que a de Curaçau. A Kahnawake Gaming Commission ajudou-me imenso. A CEG também… o problema com os casinos ilegais de Curaçau são todos praticamente com sub licenças passadas pela Antillephone N.V

Hi, how do you know that the CEG decided that it has to be paid back?

the whole UNO Digital group is totally shady

Hi, woher weist du dass die CEG entschieden hat, dass es zurückgezahlt werden muss?

die ganze Gruppe von UNO Digital ist total zwielichtig

Because they have already refunded my money, and before the CEG Regulator's decision they didn't even respond to loool emails or when they did respond it was to say that it was impossible to recover money spent on gambling. After CEG's decision, they quickly sent an email apologizing and asking for my IBAN to carry out the transfer.

Came directly from the parent company

€820 Transfer "Udm Processing Services Ltd"

Porque já reembolsaram o meu dinheiro, e antes da decisão do Regulador CEG nem respondiam aos emails loool ou quando respondiam era para dizer que era impossível reaver dinheiro gasto em jogo. Depois da decisão da CEG, rapidamente enviaram um e-mail a pedir desculpa, e a pedir o meu IBAN para efectuarem a transferência.

Veio diretamente da empresa matriz

Transferência De 820€ "Udm Processing Services Ltd"

Thanks for your answer. OK, can I ask what the refund was for? Was it a collected profit or the deposit?

Danke für deine antwort. Ok, darf ich mal fragen für was die Erstattung gewesen ist? War es ein eingezogener Gewinn, oder die Einzahlung?

Borite se do kraja momci! Vratio sam sredstva od Leona (9360€) BetOnRed (820€) i sada mi nedostaje 4500€ od Roku/BetTilta. Ovo su sve kuće koje sam ranije bio isključen, i da sam mogao dokazati da nema KIC-a ili zaštite igrača čak i sa visokim depozitima!

Novac potrošen na kockanje! Ja sam zavisnik, već sam se isključio iz ovih kazina.. ali su me svi namamili sa ponudama VIP menadžera... loool ponude visokih bonusa.. Mislim, ne bi trebalo ni da kontaktiraju bolesnog kompulzivnog kockara.. njihova greška ! Skoro sam izgubio svoj život u ovim kockarnicama!

Great. 👌 I'm happy for you ☺️

I also have a case pending with CEG, but in my case it's a refund of the deposit because my country is not allowed. Guru doesn't process such cases without winnings, which I can completely understand. The whole group deleted the existing players at the beginning of the year, but you can register again. For me, these are not clear rules. I also excluded myself after that, but I still get advertising from everyone in the group!

Prima. 👌 Freut mich für dich ☺️

ich habe auch einen Fall bei der CEG in Bearbeitung, aber in meinem Fall ist es die Erstattung der Einzahlung, weil mein Land nicht erlaubt ist. Guru bearbeitet solche Fälle ohne Gewinn nicht, was ich vollkommen verstehen kann. Die ganze Gruppe hat Anfang des Jahres die bestehenden Spieler gelöscht aber neu registrieren kann man sich. Für mich sind das keine klaren Regeln. Ich hatte mich danach auch selbst ausgeschlossen aber Werbung von allen in der Gruppe bekomme ich immer noch!

Da li ste pokušali da se žalite na askkockare, casinomeister-a i TrustPilot? Što se čini još smešnijim, ova kazina shvataju TrustPilot MNOGO ozbiljnije od nečeg drugog 😅 Mislim da je to zato što je to internacionalna žalba.. kao bez obzira u kojoj ste zemlji, postoji samo jedan TrustPilot profil za svaku kompaniju/kazino 😅 pa oni obično odgovaraju tamo.. čak i njihova usklađenost Timski odgovor ili Pozvaće vas da pokušate da postignete dogovor. Uz BetOnRed, žalba TrustPilot je učinila proces povraćaja mnogo bržim. Pokušajte da se žalite koliko god možete.

CEG i Komisija za igre u Kahnavakeu su zapravo dobri regulatori ako imate prave dokaze i znate kako da unesete pravu žalbu! Čak sam pisao i guverneru Kuraza 😅 Otišao sam do krajnosti

I recognize myself there. I also go to extremes. I wrote via the governor's contact form without success. Do you have a direct email for me? 👍 good tip with trustpilot, thank you very much,

Da erkenne ich mich wieder. Ich gehe da auch bis ans äußerste. Ich hatte über das kontaktformular des Gouverneur geschrieben ohne Erfolg. Hast du eine direkte email für mich? 👍 guter Tipp mit trustpilot, vielen Dank,

ali sa Antilephone NV priča je drugačija!… Mislim da je regulator još više sje****o od njihovih licenciranih kazina 🤣 skoro da se ne javljaju, njihov sajt izgleda kao da ih je napravio mladi IT student, nemaju skoro nijedan kontakti.

Koji je to kazino? Ako mogu da znam.

jer to može biti Kazino licenciran od strane CEG-a i imati drugi regulator ili licencu. Neki od njih imaju 2 ili 3, Leon i Tvin imaju KGC i Antilefon.

I u zavisnosti od kazina, oni mogu imati tim za usklađenost koji njima upravlja pored regulatora. Kao što je moj slučaj poznat sa Roku/BetTilt.. Antilephone NV ne odgovara, ali primetio sam na Roku Bet veb lokaciji da ih reguliše eMoore NV tim za usklađenost... pa sam poslao e-poštu eMoore-u i oni već proveravaju slučaj sa Antilefon!

Verujte mi da kazina ponekad shvataju TrustPilot ozbiljnije od regulatora 😅

ali pokušajte da dođete do odeljenja za usklađenost kazina! Ili, ako imate sreće, njima bi mogla upravljati spoljna kompanija

As for the refund, it's Bet on Red for me too. But they don't answer me personally. Last year I already had a big complaint here with Guru and the Ceg about the sister casino ninecasino. Believe me, they would never answer me. I don't even get a transaction list from them.

but I completely agree with you about Antillephone.

wegen der Erstattung ist es bei mir auch Bet on red. Die antworten mir persönlich aber nicht. Ich hatte letztes Jahr schon eine dicke Beschwerde hier bei Guru und der Ceg wegen dem Schwesterncasino ninecasino. Glaub mir, die würden mir nie antworten. Ich bekomme nicht mal eine Transaktionsliste von denen.

aber mit Antillephone geb ich dir vollkommen recht.

Da li znate nekoga iz Antillephone NV koga bi CasinoGuru mogao da kontaktira? Ili Roku Bet, BetTilt. Njihov tim za usklađenost je eMoore NV, veoma poznata kompanija u industriji igara. Oni upravljaju, bave se žalbama, dobijaju licencu, pomažu vam da otvorite kazino od nule.. tako da mislim da je dobro za početak! Poslao sam e-poštu eMoore timu za usklađenost i oni su brzo odgovorili da će istražiti slučaj!

možda ako bi neko ovde iz CasinoGuru-a poslao e-poštu sa da li bi moj slučaj bio brži…

Oni koriste

complaints@the-emgroup.com

C omplaints@emoore.com

complaints@igamingcompliance.com

lily.kroon@the-emgroup.com

Is there any way to see which casinos they support? I also have a case involving Bizzo, operated by Tech Solution NV

Antillephone answered me once and then such an extremely unfriendly answer, I was really stunned

Kann man irgendwie sehen, welche Casinos von denen betreut werden? Bei mir geht es auch noch um einen Fall von Bizzo, betrieben von Tech Solution N.V.

Einmal hat Antillephone mir geantwortet und dann auch noch eine so extrem unfreundliche Antwort, da war ich wirklich fassungslos

Brate, mogu ti pomoći sa BetOnRed!

Pišite Uno Digital Media BV i recite da otkrivate slučaj na TrustPilot-u

njihova e-pošta je rg@uno-dm.com

Pošaljite ga sa CC

player-support@curacao-egaming.com

support@betonred.com

info@gcb.cw

certria@gaminglicences.com

complaints@gaminglicences.com

infogmn@curacao-gov.an

Nadam se da ovo pomaže!

infogmn@curacao-gov.anIs that the email from the governor? How quickly did you get a response?

At rg@uno-dm I wrote a month ago without success 😂

infogmn@curacao-gov.an ist das die Mail vom Gouverneur? Wie schnell hast du da eine Antwort erhalten?

An rg@uno-dm hab ich schon vor einem Monat geschrieben ohne Erfolg 😂

Yes it is. But did you put CEG and BetOnRed support in CC in the email? Along with everyone else I sent you now? It is important that the detailed email is sent to all these emails.

Sim é. Mas colocaste a CEG e o suporte da BetOnRed em CC no email? Juntamente com os outros todos que te mandei agora? É importante que seja enviado o email detalhado para todos esses emails.

No, I didn't do that, it's a good idea. The Ceg wrote to me a week ago saying that everything regarding the complaint had been received and that a decision would be made within 2 weeks and that no comments or emails could be written during this time.

Nein, das habe ich nicht gemacht, ist eine gute Idee. Die Ceg hatte mir vor einer Woche geschrieben dass alles zur beschwerde eingegangen ist und innerhalb von 2 Wochen eine Entscheidung getroffen wird und in dieser Zeit keine Kommentare oder Emails geschrieben werden dürfen.