ForumDiskusija o prigovorimaLyracasino me ostavlja u mraku

Lyracasino me ostavlja u mraku

pre 2 godina od wennertom
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2893 pregleda 13 odgovora |
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pre 2 godina

Zdravo. Pronađen Lyracasino preko Casinogurua. Isplaćeno 303 eura. Pitajte da li želite dokumente za provjeru. Nema odgovora. Također sljedeća 3 emaila. Nema odgovora. Zatim sam naišao na post ovdje na forumu od jednog finskog igrača koji je doživio potpuno istu stvar. Čini se da Lyracasino ne odgovara na e-poštu. Ako sam u pravu, Lyracasino pripada grupi vrlo dobro ocijenjenih kazina ovdje na Casinoguru. Dragi Casinoguru timu, u kontaktu ste sa vlasnicima ili menadžerima grupe oko Happyspins-a (9.8 ocjena), koja je dobro ocijenjena. Možete li pitati zašto očito kategorički ne nudite nikakvu podršku? I time iznevjerili svoje igrače? Već vidim sebe kako ulažem sljedeću žalbu. Ali sačekajte još malo. Da li je neko imao slicna iskustva sa Lyracasinom?

Ažurirano od strane autora pre 2 godina
Automatski prevedeno:
wennertom
pre 2 godina

Hi, I'm sorry to hear about the negative experience you have with a casino that's rated well on our website. I'm wondering, when did you send them the first email out of the 3?

pre 2 godina

Zdravo. Prije samo 24 sata. Zato sam i dalje oprezan sa svojom ličnom procjenom. Ali mali znak života od Lyracasina ako žele dokumente ili kada možete očekivati isplatu. Bi bilo super. I iznad svega podrška. Kao što sam rekao, finski igrač nije dobio odgovor 3 dana. Tako se trenutno osjećam 😂

Automatski prevedeno:
wennertom
pre 2 godina

That's what I thought. 24 hours is nothing and you also sent 2 more emails since then. Just give them some time to reply and if you're impatient, you can always try the live chat that I found there.

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There are numerous casinos where the verification takes 2 weeks, which is quite a lot according to me, but if you manage to get verify within a week, which is still possible, then I'd say it's fine.

Ažurirano od strane autora pre 2 godina
pre 2 godina

Zdravo. Ne postoji live chat😂. To je problem. Piše: Ostavite poruku. I kao što sam rekao, nisu mi tražena nikakva dokumenta. Nemam nikakvih informacija od Lyracasina. Nažalost. Osim toga, dvije sedmice su potpuno neprihvatljive. Najviše 1 sedmicu do uplate. I druga kazina to rade za nekoliko sati. Zašto bi onda drugima trebalo 14 dana? pozdravi

Ažurirano od strane autora pre 2 godina
Automatski prevedeno:
wennertom
pre 2 godina

Honestly, I don't know why some casinos need two or even more weeks to complete the verification process. Some players say it's because they try to delay the withdrawal and hope you lose the money while waiting, but I rather think it's because they don't have enough human resources so everything takes too much time.

pre 2 godina

Ako je u pitanju osoblje, kazino bi trebao priopćiti raspored i onda ga se pridržavati. Svaki igrač bi to razumeo. Siguran sam da je problem opšti. Mi igrači ne možemo sebi dozvoliti ni jednu grešku. Maxbet - igre zabranjene verifikacije itd. I kazina se često ne pridržavaju vlastitih T&C-a. primjer ravno. Lyracasino mi je tražio dokumente prije sat vremena. Iako sam ga već jučer poslao. Znači da jednostavno nisu pročitali moje jučerašnje mejlove. Ali najbolja stvar u vezi sa Lyracasinom su uslovi i odredbe: KYC je potreban za depozit od 2000 eura. Ali platio sam samo 50 eura. Samo mali primjer ovoga. Uslovi se odnose samo na igrače😂

Automatski prevedeno:
wennertom
pre 2 godina

Yeah, I completely understand this. It's clear they didn't read your email. I remember that when I worked as a customer support agent in a casino, we always checked everything we received from the player just to make sure that we wouldn't ask for something we already have.

Apparently, the person who asked you for the documents didn't do it. There are casinos where you can verify by uploading your documents into a special form and they're verified automatically. I'd say that's the most convenient way.

Generally speaking, casinos always remain silent even thought they've got some issues. It can simply happen to you that you're suddenly short of staff, because someone was fired, another person got sick, another is in quarantine etc. They usually don't give you any info and they just repeatedly ask you to wait.

pre 2 godina

Onda samo reci. Imamo nedostatak osoblja zbog bolesti. Sve obrađeno za 72 sata. kompletan

Automatski prevedeno:
wennertom
pre 2 godina

Yeah, I never understood why it's so complicated to say it. I feel like the lack of transparency towards players is a big issue of the whole gambling business. There are cases where players are asked to send documents and the casino says: "this couldn't be accepted". But the player doesn't know if the image is a low quality one or what's exactly wrong about the previously sent image etc.

I know it's difficult, especially when you win, wait for the money, but nobody reacts to your messages, but the generally strategy should be to keep waiting and remind yourself once in a few days. In most of the cases, your account will eventually be verified and the withdrawal approved.

Then you can decided if it was an OK experience or not. If not, you can grab your winnings and look for another casino. There are plenty you can choose from.

pre 2 godina

Da, tako je. Samo se oslanjam na kritike iz Casinogurua. I dalje sam razočaran iznova i iznova. Kao sada iz Lyracasina. To je stvarno tužno.

Automatski prevedeno:
wennertom
pre 2 godina

I know it's disappointing, but it still doesn't mean you've been scammed. I hope you'll eventually get your winnings. Just make sure you don't lose the money before you manage to withdraw them!

pre 1 godinu

I know this is an old post, but I'm a new customer on Lyracasino and now have withdrawals waiting to be processed. Could wennertom tell me whether or not he got his money in the end? I found Lyracasino through casino.guru and the high rating convinced me, but I'm a little scared now.


Hope I'm not breaking any rules by bumping up this post.

Anonymized412
pre 1 godinu

Hey there.

Don't worry, this is the forum and all questions are welcomed. 🙂

Just a small hint, you should ask the member wennertom directly by using the reply button, it provides the recipient with the notification and increase your chance of getting an answer sooner.:

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May I know what makes you worry about your worried? What seems to be wrong?

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