Iskreno, samo bih se ponovio. Slične poruke od nemačkih igrača dobijamo skoro svakodnevno i to se ne odnosi samo na Vulkan Vegas, već i na druga kazina.
Imam snažan osećaj da je, pošto imate novi zakon o kockanju u Nemačkoj, nekim kockarnicama sve teže da isporuče novac svojim igračima u Nemačkoj. Verovao bih kazinu u ovom slučaju da su poslali novac. Razumljivo, vaša glavna briga je novac koji još uvek nemate na svom bankovnom računu.
Pre svega, dao bih mu malo više vremena da obradi uplatu. Ako ga ne dobijete sledeće nedelje, Vulkan bi trebalo da počne da komunicira sa vašom bankom ili možda Vulkanov provajder plaćanja treba da počne da razgovara sa njima. Novac se neće izgubiti, ali može potrajati neko vreme da se ovo reši 😕
Honestly, I would just repeat myself. We receive similar messages from German players almost every day and it's not related only to Vulkan Vegas, but other casinos as well.
I have a strong feeling that since you have the new gambling law in Germany, it's more and more difficult for some casinos to deliver money to their players in Germany. I would trust the casino in this case that they sent the money. Understandably, your main concern is the money you still don't have on your bank account.
First of all, I'd give it a bit more time to process the payment. If you don't receive it the next week, then Vulkan should start communicating to your bank or possibly the Vulkan's payment provider needs to start talking to them. The money won't get lost, but it could take some time to get this resolved 😕