Zdravo, vidim da kazino zahteva dodatnu verifikaciju od vas i dobro ste uradili što ste poslali ono što su tražili, ali me zanima zašto su dokumenti odbijeni? Da li ste saznali ili samo znate da su odbijeni? Pretpostavljam da ćete prvo morati ponovo uspešno da prođete kroz proces da biste mogli da izvršite povlačenje.
Međutim, pošto ste uložili žalbu , naš tim će pokušati da vam pomogne i nadamo se da će je rešiti što je pre moguće.
Držaću palčeve. 🤞
Hello, I see that the casino requires additional verification from you and you did well to send what they asked for, but I wonder why the documents were rejected ? Did you find out or do you just know that they were refused ? I suppose you will have to go through the process again successfully first in order to be able to make a withdrawal.
However, since you have filed a complaint, our team will try to help you and hopefully get it resolved as soon as possible.
I will keep my fingers crossed. 🤞