pre 5 meseci
Čekam više od 1 meseca. I baš ništa.
I have been waiting for more than 1 month. And nothing at all.
Yo llevo esperando más de 1 mes. Y nada de nada.
0
Čekam više od 1 meseca. I baš ništa.
I have been waiting for more than 1 month. And nothing at all.
Yo llevo esperando más de 1 mes. Y nada de nada.
Oh, video sam da je novac vraćen na tvoj račun igrača. Dominika je već pozvala kazino da im kaže zašto se to dogodilo. Ništa ti nisu rekli? Mesec dana čekanja na povlačenje je dovoljno dugo po mom mišljenju, i siguran sam da ste uznemireni. Ne bih želeo da budem u sličnoj situaciji.
Kada budete imali odgovore javite mi.
Oh, I saw that the money was returned to your player account. Dominika has already called the casino to tell them why this happened. They didn't say anything to you? A month to wait for a withdrawal is long enough in my opinion, and I'm sure you're upset. I wouldn't want to be in a similar situation.
When you have answers let me know.
Ponovo imam problema na 7 Slots, hteo sam ponovo da podignem svoj dobitak i stalno traže dosta dokumenata i privatnih i ličnih podataka koje u mojoj zemlji NE bi trebalo davati zbog prevara, na kraju su tako stavili mnoge prepreke na mom putu da više nisam mogao da povučem 100.000 dolara.
Čudno je to što sam dugo igrao i kada sam povukao svoj dobitak nisu mi tražili ova dokumenta, a sada traže, čak i aplikaciju za kriptovalute koju ne koristim u kojoj takođe traže od mene mnogo privatne informacije, odnosno smatram da je sve ovo prevara, tvrde da je bezbedan sajt a istina je da su tajni i nema čak ni broj telefona, samo razgovarajte pismeno sa nekim ko ne znate ko su.
I am once again having problems at 7 Slots, I wanted to withdraw my winnings again and they keep asking for a lot of documents and private and personal information that in my country should NOT be given due to scams, in the end they have put so many obstacles in my way that I could no longer do it withdraw $100,000.
The strange thing is that I was playing for a long time and when I withdrew my winnings they did not ask me for these documents and now they do, even a cryptocurrency app that I do not use in which they also ask me for a lot of private information, that is, I consider that all this is a SCAM, they claim to be a safe site and the truth is they are clandestine and there is not even a telephone number, just talk in writing with someone who you do not know who they are.
Nuevamente estoy con problemas en 7 Slots, quise sacar nuevamente mis ganancias y siguen pidiendo un monton de documentos he información privada y personal que en mi país NO se deben dar por motivo de estafas, al final me han puesto tantas trabas que ya no lo pude retirar $ 100.000 .
Lo extraño es que estuve jugando por bastante tiempo y al retirar mis ganancias no me pedían estos documentos y ahora sí, hasta una app de criptomonedas que YO no uso en la cual también me piden mucha información privada, o sea considero que todo esto es una ESTAFA, ellos dicen ser un sitio seguro y la verdad están en lo clandestino y ni siquiera existe un número telefónico solo hablar por escrito con alguien que no se sabe quien es.
I meni se dešava isto, traže dosta privatne dokumentacije i to ne važi, nemaju problem da dobiju novac ali su besramni kada je u pitanju plaćanje, pazite, ne znamo ni koja država da su oni iz.
The same thing happens to me, they ask for a lot of private documentation and that doesn't apply, they have no problem receiving the money but they are shameless when it comes to paying, mind you, we don't even know what country they are from.
Lo mismo me ocurre a mi, me piden un montón de documentación privada y eso no corresponde, ellos para recibir el dinero no tienen ningún problema pero para pagar son unos sinvergüenzas, ojo ahí no sabemos ni siquiera de que país son .
Dobio sam i dosta uloga i bilo je uspešno, ali iz desetog pokušaja.
Onda se odbija povlačenje 250.000, možda mi kažu da povučem koristeći kriptovalute ali nemam nalog, uvek su me prebacivali i sad se pojavi greška.
Smeta mi što odlaze u stečaj i čuvaju narodne pare jer je prošlo više od mesec dana i ništa. To je ruglo.
I also got a lot of roles and it was successful but on like the tenth try.
Then the withdrawal of 250,000 is rejected, maybe they tell me to withdraw using cryptocurrencies but I don't have an account, they have always transferred me and now an error appears.
It bothers me that they are going bankrupt and keeping people's money because it's been more than a month and nothing. It's a mockery.
Ami también un montón de papeles y salio exitoso pero como al decimo intento.
Luego sale rechazado el retiro de 250.000 igual me dicen que retire por criptomonedas pero no tengo cuenta, siempre me han transferido y ahora sale error.
Me tinca que están quebrando y quedándose con la plata de la gente por que ya más de 1 mes y nada. Es una burla.
Tako odgovaraju više od mesec dana, šala je, možda koliko je još u istoj situaciji, možda se nikome ne isplaćuje profit i osim verifikacije računa 2 puta da bi uštedeli vreme
That's what they answer for more than 1 month, it's a joke, maybe how many more are in the same situation, maybe no one is being paid the profits and apart from doing account verification 2 times so that in order to save time
Eso responden ya mas de 1 mes es una burla, quizas cuantos mas estan en la misma situación, quizás a nadie le están pagando las ganancias y aparte 2 veces hacer verificación de cuenta para que para ganar tiempo
Ponovo imam problema na 7 Slots, hteo sam ponovo da podignem svoj dobitak i stalno traže dosta dokumenata i privatnih i ličnih podataka koje u mojoj zemlji NE bi trebalo davati zbog prevara, na kraju su tako stavili mnoge prepreke na mom putu da više nisam mogao da povučem 100.000 dolara.
Čudno je to što sam dugo igrao i kada sam povukao svoj dobitak nisu mi tražili ova dokumenta, a sada traže, čak i aplikaciju za kriptovalute koju ne koristim u kojoj takođe traže od mene mnogo privatne informacije, odnosno smatram da je sve ovo prevara, tvrde da je bezbedan sajt a istina je da su tajni i nema čak ni broj telefona, samo razgovarajte pismeno sa nekim ko ne znate ko su.
I am once again having problems at 7 Slots, I wanted to withdraw my winnings again and they keep asking for a lot of documents and private and personal information that in my country should NOT be given due to scams, in the end they have put so many obstacles in my way that I could no longer do it withdraw $100,000.
The strange thing is that I was playing for a long time and when I withdrew my winnings they did not ask me for these documents and now they do, even a cryptocurrency app that I do not use in which they also ask me for a lot of private information, that is, I consider that all this is a SCAM, they claim to be a safe site and the truth is they are clandestine and there is not even a telephone number, just talk in writing with someone who you do not know who they are.
Nuevamente estoy con problemas en 7 Slots, quise sacar nuevamente mis ganancias y siguen pidiendo un monton de documentos he información privada y personal que en mi país NO se deben dar por motivo de estafas, al final me han puesto tantas trabas que ya no lo pude retirar $ 100.000 .
Lo extraño es que estuve jugando por bastante tiempo y al retirar mis ganancias no me pedían estos documentos y ahora sí, hasta una app de criptomonedas que YO no uso en la cual también me piden mucha información privada, o sea considero que todo esto es una ESTAFA, ellos dicen ser un sitio seguro y la verdad están en lo clandestino y ni siquiera existe un número telefónico solo hablar por escrito con alguien que no se sabe quien es.
Pa, ako ste osvojili tako velike pare, ponekad kazina idu na dodatnu verifikaciju i slično kako bi se i oni zaštitili.
Međutim, kakvu vrstu dokaza kazino zahteva od vas koji su lični za vas? Mislim da uvek morate proći verifikaciju da biste na kraju dobili novac. Ako to ne učinite, biće veoma teško ili nemoguće doći do novca.
Well, if you've won such big money, sometimes casinos go for additional verification and the like so that they can protect themselves too.
However, what kind of evidence does the casino require from you that is personal to you? I think you always have to go through the verification to get the money in the end. If you don't then it will be very difficult or impossible to get the money.
Zdravo, mislim da bi bilo najbolje da od vas saznam kako ide. Žalba je još u toku i Kristina istražuje šta je potrebno. Još uvek nemate nove informacije?
Hello, I think it would probably be best to know from you how it goes. The complaint is still pending and Kristina is investigating what is needed. You don't have any new information yet ?
Zdravo, kažu mi da još proučavaju moj slučaj, samo to 😔😔
Hello, they tell me that they are still studying my case, just that 😔😔
Ola ,me dicen que siguen estudiando mi caso solo eso 😔😔
Razumem da ako još uvek istražuju i nije na kraju, verovatno nemaju šta više da vam kažu. Ali svakako bih voleo da znam koliko i ti koliko bi to trebalo da traje, jer je to prilično nejasno na taj način.
U svakom slučaju, pošto imate otvorenu žalbu, naš tim će se sigurno potruditi da vam pomogne najbolje što može, pa se nadamo da možemo.
Koliko god mrzeo da to kažem, moraćemo da sačekamo dalji razvoj događaja. 😥
I understand that if they're still investigating and it's not at the end, they probably don't have anything more to tell you. But I would certainly like to know as much as you do how long it should take, because it's pretty vague that way.
Anyway, since you have an open complaint our team will certainly try to help you as best as they can, so hopefully we can.
As much as I hate to say it, we'll have to wait for further developments. 😥
Jairo, nisam mislio da sam osvojio mnogo novca, rekao sam da sam imao "profit" koji bi u stvarnosti bio 5% od onoga što sam položio, ali u svakom slučaju, ovo iskustvo me je navelo da shvatim da su ovi sajtovi za budite sumnjičavi i NE stavljajte više novca u to ponovo, ako želim da igram više volim da odem lično u kazino, barem tamo ima ljudi sa kojima možete direktno razgovarati ako imate problem
Ukratko.....užasno iskustvo.
Jairo, I didn't mean that I have won a lot of money, I said I have had "profits" that in reality would be 5% of what I have deposited, but anyway, this experience made me realize that these sites are for be suspicious and NOT put more money into it again, if I want to play I prefer to go to a casino in person at least there are people there you can talk to directly if you have a problem
In short.....terrible experience.
Jairo, yo no quise decir que he ganado mucho dinero, dije he tenido " ganancias" que en el fondo sería un 5% de lo que yo he depositado, pero en fin , está experiencia me salió carita para darme cuenta que estos sitios son para desconfiar y NO volver a meterle más dinero, si quiero jugar prefiero ir presencialmente a un casino por lo menos ahí existe gente con las que puedes hablar directamente si tienes un problema
En resumen.....pésima experiencia.
Razumem da vas takva situacija može obeshrabriti, ali sam pitao i za verifikaciju koju ste morali da prođete. Ovo je prilično uobičajena stvar i verovatno je važno da se unapred informišete ako ne želite da prolazite kroz takav proces, tako da znate da li je vredno igrati u onlajn kazinu. Znali biste da odlučite unapred.
I understand that such a situation can discourage you, but I also asked about the verification you had to go through. This is quite a common thing and it is probably important to get some information beforehand if you don't want to go through such a process, so you know if it is worth playing in online casinos. You would know how to decide ahead of time.
Podigao sam pre nekoliko dana i traže od mene da verifikujem račun. Uploadovao sam sve dokumente koje traže od mene ali ih odbijaju jer kažu da nisu čitljivi i sve sam postavio u najboljoj rezoluciji, samo odgovaraju sa onlajn servisa, ali broj stranice ne radi, želim da znam da li će moja uplata stići ili je ovo definitivno prevara.
I made a withdrawal a few days ago, and they ask me to verify the account. I have uploaded all the documents they ask me for but they reject them because they say they are not legible and I have uploaded everything in the best resolution, they only respond from the online service, but the page number does not work, I want to know if my payment will arrive or if this is definitely a scam.
Hice un retiro hace unos días, y me piden que verifique la cuenta he subido todos los documentos que me piden pero los rechazan porq dicen q no se legibles y he subido todo en la mejor resolución, solo responden del servicio online, pero el número de la página no funciona, quiero saber si me llagara mi pago o definitivamente esto es una estafa
Zdravo.
Mogu li prvo da vam postavim nekoliko pitanja?
Da li ste sigurni da dokumenti nisu smatrani legitimnim zbog lošeg kvaliteta?
I drugi aspekti igraju ulogu. Predlažem da još jednom zatražite podršku ako možete, naravno. Alternativno, kontaktirao bih njihovo odeljenje za korisničku podršku putem e-pošte. Da li je ovo opcija za vas?
Pominjanje broja neradne stranice mi nije baš jasno, izvini.
Hi.
May I ask you a few questions first?
Are you sure the documents were not deem legitable due to low quality?
Other aspects play the roles too. I suggest asking for support once more if you can, of course. Alternatively, I'd contact their customer support department via email. Is this an option for you?
The mention about the non-working page number is not very clear to me, I'm sorry.
Tražio sam povlačenje, obrađivali su dosta papira da dokumenti nisu čitljivi i to je u redu, konačno su ih prihvatili i sada sam kontaktirao korisničku podršku i oni mi kažu da moram da čekam 21 dan da se izvrši uplata, Smatram da je predugačak.
I requested a withdrawal, they processed a lot of paperwork saying that the documents were not legible and that was fine, they finally accepted them and now I contacted customer service and they tell me that I must wait 21 days for the payment to be made, I find that it is too long.
Yo solicité el retiro, me tramitaron mucho diciendo que los documentos no estaba legibles y estaba bien, finalmente los aceptaron y ahora me comuniqué con el servicio al cliente y me dicen que debo esperar 21 días para que se realice el pago, encuentro que es demasiado tiempo.
Oh...
Dakle, uprkos tome što sam prošao KIC, ili sam barem ovako razumeo kasne događaje, ipak iz nekog razloga morate da čekate 21 dan—je li tako?
Zabrinjavaju me dve stvari: Zanimljivo je da kazino tačno zna koliko će dugo trajati povlačenje.
Drugo, smatrao bih to veoma čudnim bez zaista dobrog i kompleksnog objašnjenja zašto je potreban tako dug vremenski okvir. Možda možete pitati ćaskanje ili podršku, a zatim podeliti njihov odgovor ovde sa nama. Možete li to učiniti, molim vas?
Oh...
So, despite having passed the KYC, or at least this is how I understood the late events, yet for some reason you have to wait 21 days—is that so?
Two points concern me: It is interesting that the casino knows exactly how long the withdrawal will take.
Secondly, I would consider that very weird without a truly good and complex explanation of why such a long time frame is necessary. Perhaps you can ask the chat or support and then share their response here with us. Can you do that, please?
U korisničkoj službi kažu da kasne zbog velikog broja zahteva i da su to njihovi termini. Sada mi stalno traže dokument kao dokaz o depozitu koji sam dao pre profita i slično. Prošlo je nedelju dana i ovaj proces je veoma spor i ponižavajući. Osim toga, javljaju se samo ljudi iz korisničke službe i kažu da su oni koji vide depozite itd. iz drugog kraja, ali imaju iskustva sa ovim kazinom
Customer service says that they are delayed due to a high level of requests and that those are their dates. Now they keep asking me for a document as proof of the deposit I made before the profit and things like that. It's been a week and this process is very slow and humiliating. Apart from that, only the customer service people respond and they say that those who see the deposits etc. are from another area, but experience with this casino
El servicio al cliente dice que que se demoran por alto nivel de solicitudes y q esa son sus fecha ahora me siguen pidiendo documento como comprobante del depósito q hice antes de la ganancia y cosas así, ya ha pasado una semana y este proceso es muy lento y humillante a parte solo responde la gente de servicio al cliente y ellos dicen q los q ven los depósitos etc son de otra área, pero expericia con este casino
Najvažnije je da u potpunosti sarađujete sa kazinom, iako se to ponekad čini kao priča bez kraja.
Zato, molim vas, izdržite i javite nam kako ide. Ako vam treba pomoć našeg tima za žalbe, znajte da smo tu za vas.
The most important thing is to fully cooperate with the casino, even though it sometimes seems like a never-ending story.
So, please hang in there and let us know how it goes. If you'll need the help of our complaint team, know that we are here for you.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.