Zdravo, imam novac u PovBet-u i svi ih otkazuju. Ja podižem novac i svi ih poništavaju. Posle toga
Odem na verifikaciju i kaže mi da nisam verifikovan i razgovaram sa njima i oni mi kažu da im ništa ne treba i ne daju mi da se proverim. Želim da podignem novac koji sam uložio. Nisam dobio nikakav bonus ili bilo šta, sve što želim je da dobijem svoj novac nazad i očajan sam, hvala
Hi!
They explained the reason? May be you have duplicate account or use VPN? It is impossible just to close the account without explaining the reason
Zdravo, ništa, ne kažu mi razlog ili bilo šta.
I have the experience when my account was closed just "per administartion desicion", i think because i won more than 15000, but they closed account (it was in another casino) after cashout of my money
Ne, nisam verifikovan i kažu mi da im ne treba verifikacija ili bilo šta i ne kažu mi zašto mi poništavaju novac.
Since you managed to submit the complaint on your own, I'd say we have some time to dig further into your issue, even here on the forum.
May I ask you what the last thing you spoke about with anyone from the casino was? Don't hesitate to share a screenshot of the conversation or email. Which games did you play? Did anything unusual happen?
Maybe there was some clue to this mystery. I have to admit that it sounds like the casino simply didn't want to deal with you, but let's not make a hasty assumption.
Let me know, please.
Poslednje o čemu sam razgovarao je putem ćaskanja uživo koji nude od Povbet-a, tražeći objašnjenja zašto sam imao još jedno loše povlačenje. Iz Povbeta mi kažu da čekam 1-3 dana, a više mi ništa ne govore, niti mi daju objašnjenja ili detalje povlačenja.
Igrao sam sportsku opkladu i pobedio, bez uzimanja bonusa ili bilo čega sličnog.
Šaljem im mejl, dani prolaze, a ne dobijam odgovor.
Hi, it's definitely not right if the casino doesn't communicate with you and doesn't answer you and doesn't even give you a reason why you still don't have your withdrawal and it's pending. I see that you have uploaded your money via sports betting and unfortunately we at CasinoGuru do not deal with that, so I think that the complaint you have filed will probably not be successful.
However, I can try to help you in advance and I will post you links where you can try to file a complaint as well.
You can find them here:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If you go for it, let me know how it goes and whether you got your money or not.
da li ste na kraju uspeli da dobijete svoj novac??
Kindly use the reply button whenever you'd like to write, or ask a question, so the correct person could get notified. Thank you.
I am having the same problem. I write to the Live-Chat every day and they have no answer why the financial department has not completed my verification. I also asked for contact to a gaming commission which they are subjected and they will not answer me. They give me their email address VIP@powbet.com
Imam isti problem sa POVBET-om. Svake nedelje odlažu odgovor na moju sertifikaciju. Poslao sam sva dokumenta. Kažu 3 dana, ali je trebalo nedeljama.
Hello, did the casino tell you any reason why it takes so long and why you haven't completed the verification yet ? Is there something wrong with your documents and have they been rejected or has there been no progress since you sent them ?
Anyway, if you say it's been going on for a few weeks, then I'd recommend you to file a complaint here on this link and we'll see what can be done.
Also, if you want to know what you can expect from this process, just take a look at this guide - Complaint Resolution Centre.
I hope you will be able to verify and take your money out.
Powbet don't keep up their own end of the deal. I had withdrawal issues for month and they did nothing about it until I was able to hire a firm ( hyper capital limited ) who put them under pressure until I got my money back.
I am really glad you found some help with that and got your money. Next time, if you find yourself in need of help, please let us know. Please read about our complaint resolution center over here.
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