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22bet withdrawal issues (strana 9)

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I deposited with the VISA card, placed a sport bet with odds 1.27 or something and I send the security@22bet.com the email with my ID, bank statement and screenshot from the bank app, exactly as they said here in live chat support : "To opt for an alternative one, please top up your gaming account using another payment method (available for depositing and withdrawing) with the minimum amount, then place bets on sports events with the sum of your deposit with the odds of no less than 1.1.

Then, you need to verify this payment method by contacting security@22bet.com(attach a photo of your ID document and a screenshot of the transaction).

After that, you can make a withdrawal using this method."

Fingers crossed 😀

They requested photos of my id, and both cards ( MasterCard and VISA). After I send them the requested photos I got this message:

Dear customer,

Your request has been sent to the specialists, wait for the answer.


Until now everything went smooth. I will write if I encounter problems or if I can withdraw successfully. Thanks for your support!

Flow01

If they only gave you that kind of answer, that's a pity. More specific would probably be better and I think your question is not too difficult for support to respond to. 

However, if the method you want to use is displayed, I guess there will be no problem. 

If you try to withdraw the money this way, can you let me know how it went ? 

I'll be waiting. 

Jaro

This answer

Dear customer,

Your request has been sent to the specialists, wait for the answer.


Is related to new validation for the VISA card, after I sent all the documents they requested. Now I will have to wait for them to approve and after that I will try to withdraw. I will come back with updates.

They requested photos of my id, and both cards ( MasterCard and VISA). After I send them the requested photos I got this message:

Dear customer,

Your request has been sent to the specialists, wait for the answer.


Until now everything went smooth. I will write if I encounter problems or if I can withdraw successfully. Thanks for your support!

Oh, I didn't notice these other posts of yours, so I'm reading them now. So I hope you can verify the method without problems and your cards and then you will be able to make a withdrawal. 

Good luck. ☘️

Good news, my withdraw has been approved. Now I will wait for the money to enter my account. Thanks for the support and have a great new year!

Edited
Flow01

Really??

This is the best message you can paste on Friday afternoon! Make sure to keep us posted, though. This is just a partial victory. 🤞🤞

Radka

Money received, everything was alright. Thanks for the help!

Flow01

What a relief! 🙂

Enjoy, and come here to share your latest adventures when you're ready. We can always use fresh feedback on casinos.

Happy New Year!


Dva puta sam deponovao iznos u 22bet i još uvek nije pripisan na račun igre, ali je skinut sa računa


Automatski prevedeno:
hajdukovamarketa01

Hello there. Have you tried to contact the customer support regarding this issue? Please let us know, if you have any update.

Flow01

Na svako pitanje dobijate isti odgovor. Igra Sveet Alchemi je nestala sa servisa i kada sam im rekao da postoji ravnoteža u sanduku, odgovorili su.


„Sve naše igre se mogu naći u odeljku kazina". 22bet nikada nije rešio nijedan problem. Što je još gore, Casino Guru vam ne dozvoljava da pričate o tome ovde.

Automatski prevedeno:
timpezon

I'm really not sure what your post is about, to tell you the truth.

Did we, by any chance, not let you write anything on our forum? I believe that there is no way of this happening.

Could you explain, please?

Romi

filefilefile


Casino Guru vam ne dozvoljava da pišete o bilo kom kazinu ako se radi o rundi igre. 22bet, na primer, predlaže da igrač sam kontaktira provajdera igre.


file


Plai'n GO se nije slagao sa ovim sve vreme, to je posao kazina.


22bet rešava svaki problem tako što igraču šalje gotov "copi-paste" tekst napisan pre mnogo godina. Tri slike pokazuju da je vreme poruke drugačije, ali ni jedno slovo nije drugačije. Imaju sve gotove odgovore na mašini.


Trenutno 22bet ima problem sa povlačenjem jer SMS ne prolazi. 2FA autentifikacija takođe ne radi jer je za potvrdu potreban SMS.


Poruka poslata prošle godine još nije na mom telefonu, ali pošto 22bet kaže da sve radi, poruka bi trebalo da bude na mom telefonu.


Nemaju konkretne dokaze ni za šta, a kupac je potpuno nebitan kada se tamo igra.


Odgovor na nedostatak Sveet Alchemi 1 bio je "pogledajte koje igre imamo. Ako ne možete da pronađete svoju igru, mi je nemamo"...


Za nekoliko meseci igraču nije rečeno gde se nalazi prethodno navedena igra. Zato što igra ima kovčeg sa novcem - novac igrača.


Tako da mislim da se ništa neće promeniti po ovom pitanju jer je Guru iskren prema proverljivom tekstu i slikama.

Automatski prevedeno:

Danas sam ponovo ceo dan pokušavao da saznam zašto mesecima nisam dobio SMS. Odgovori uključuju "resetujte uređaj, kontaktirajte svog operatera, kontaktirajte svoju banku"...


Bio sam banovan 2 puta jer su sve informacije o rundi igre(!!) već date.


Beskorisni dan. Niko ne radi u 22bet. Johan bi zbog toga dobio otkaz. Ali kada na njihovoj veb stranici nema adrese za žalbe, gde da se žalite.


Tužilaštvo u pitanju.

Edited
Automatski prevedeno:
timpezon

But I still am not able to understand what it has to do with our site, though.

If you are unable to communicate with the casino directly, it really is on their end. Isn't that so?

Please let us know if there is anything we can help you with. Anything we are able to help you with, first of all.


Romi

Video....


https://ioutu.be/5K33cL9gD_v <-ovde možete videti kako se runda igre „istražuje". Snimak ekrana telefona sa ćaskanjem. U videu govorim finski, ali razgovor je na engleskom.


filefile

Na slikama sam pitao gde je povraćaj novca kada su uplaćeni depoziti.. Odgovor NE TREBA da bude "ako(!!!!) je runda igre" - copi-paste.


2025. a ni prva poruka nije shvaćena, ali su uspeli da je kopiraju-pejste.



Dakle... Casino Guru je rekao da "ne objavljujemo iste više puta".


Dovoljan je jedan TRETMAN i još ga čekam.

Edited
Automatski prevedeno:
timpezon

Can I ask if you have tried to contact the game provider, by any chance, as it was recommended to you?

Unfortunately, we here are unable to do anything further, you know.

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