Resolved issue, thanks

Hey, I read about your situation and I'm sorry to hear how it turned out. I would probably also think that the limit would apply to the section I can use, otherwise it doesn't make any logical sense. I don't really understand how the casino proceeded, so if you try to file a complaint, we'll see if our team will deal with your case. I say this because it concerns sports betting winnings, and we don't deal with sports-related cases. 

However, our team may focus on responsible gambling, but I'm not entirely sure how it will turn out or whether they will accept it. It's quite a complicated case. 

I'll keep my fingers crossed for you that it gets resolved, and I believe it will have a fair outcome. 

I'm sorry it didn't work out with us. But I see you got an explanation.

I think you could at least try with the authority. I don't know how they will react because I don't know their processes. But it doesn't hurt to try.