pre 8 meseci
Protiv iste stvari protiv koje su odbacili
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Verifikacija Bruce Bet (strana 2)
pre 8 meseci
pre 8 meseci
pre 8 meseci
Yes, I can see from the first screenshot that you need to verify the payment method and you also need to send a screenshot from your online banking. So you'll need to give the casino some time to look at it and tell you everything is alright. In the second screenshot I see that live chat is trying to advise you to upload your account statement with the transactions for the whole month and you say it was rejected again. Did you get a reason why ? I have a feeling that you might be doing something wrong but I don't know what as I don't see the reason for the rejection. It is quite clearly written what is needed and I think it should not be a problem to deliver it, but there is always some mistake if it is rejected. How long have you been trying to verify ? Have you tried asking in live chat what you have to do to make sure all the documents are correct ?
I would also ask you if it would be possible to share screenshots and reports in one text for clarity. Because if you share 4 screenshots and two of them are always the same it's quite useless.
Thank you and I will wait for your reply.
pre 8 meseci
Zdravo, i ja imam problema sa kazinom, učitao sam sva dokumenta i uvek je pogrešno kako god da uradim, sva 4 ugla su na ličnim kartama napred i nazad,
Adresa otpremljena i priznanice o uplati se uvek odbijaju.
Položio sam ulog od 100 evra sa novcem bonusa između 0,50 centi i jednog evra
Možete li da mi pomognete
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pre 8 meseci
Hey, what is the specific problem with your documents since you can't verify ? Did the casino tell you a concrete reason and what you should do to get your documents accepted ? The most common issue is usually that the information is not visible or that some of the things that the casino asks to be on the document to be visible are missing.
So let me know how it is, I will wait.
pre 8 meseci
Zdravo
Pa sam postavio sve što ti treba, pisalo je da navodno nisam slikao poleđinu lične karte, ali jesam,
Tako da sam juče ponovo sve postavio, sada je ponovo u pregledu,
Šta da radim ako ovo ponovo ne bude prihvaćeno?
Napravio sam tako da se vide svi uglovi dokumenata
Srdačan pozdrav
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pre 8 meseci
Let's see what the casino says to what you sent yesterday and then we'll see. It is always necessary that the information is clearly visible and that the documents contain everything necessary. If it was rejected again, we could find out what the issue is based on the casino's reason.
How long have you been verifying ?
pre 8 meseci
Uradio sam proveru u utorak popodne i dobio obaveštenje juče popodne.
Upravo sam sve ponovo otpremio putem e-pošte
jer bih želeo da imam svoj dobitak
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pre 8 meseci
Ček je ponovo odbijen iako sam sve otpremio. Ovaj put izvod iz banke, koji sam postavio sa istorijom, očigledno nedostaje
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pre 8 meseci
pre 8 meseci
Obviously you will need to work with the casino and provide everything they need, although I can see from the screenshots that you are trying. Since you sent them the bank statement as well, we'll see how it goes from here. Everything else is accepted so far if I read correctly.
Let me know if the verification was successful and the last document was accepted by the casino.
pre 8 meseci
Ne, to još nije urađeno
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pre 8 meseci
pre 8 meseci
Pre registracije, želeo sam da promenim adresu, ali to nije bilo moguće. Onda sam ih kontaktirao i rekli su da će to učiniti
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pre 8 meseci
I ne razumem kakve veze ima isplata sa adresom
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pre 8 meseci
Hello there.
In my opinion, it all makes quite sense, and luckily, I don't see any signs of issues.
As Polly explained: your address will be changed, and in addition to that, your account needs to pass additional verification, because before your withdrawals are accepted, your account needs to be fully updated and verified.
Thus, the link between your address and the payout is quite narrow, I'd say.
Your withdrawal will never be accepted unless your account data is accurate, which is determined through the verification process, also called the KYC (Know Your Customer). It sounds complicated, though it's normal.
Do you play in many online casinos, by the way? I'd say the KYC appears every time you wish to withdraw funds for the first time.
Are there other aspects that concern you? We'll be here for you. 😉
pre 8 meseci
Hej, isplata se nikada ne prihvata
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pre 8 meseci
Poslao sam sve moju trenutnu potvrdu registracije
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pre 8 meseci
Promenio sam adresu pre dve nedelje
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