Vulkanvegas technical glitch

I deposited over $500 NZ as I usually do when I play at Vulkanvegas.

The game I played had a technical glitch to which I did not know what that was at the time, an Error appeared on screen multiple times throughout my game session and the reels were spinning then would stop then carry on spinning till I refreshed the page.

I tried 2 different devices incase it was my mobile phone lagging. The game was still glitching. I cleared my cache and history as I'd been advised to do prior.

I attempted to contact live chat that same morning to no avail. I finally got in touch with a team member that evening and she was no help at all. She couldn't give me an answer or point me in the right direction, I'd been playing for awhile, from 8am to 6am and she then asked for me to send then Round ID of every spin which would have been well over 3000-5000 spins. Are you kidding me!?

No I did not get any screenshot or form of evidence as I do not record all of my game sessions.

The lack of customer service I got from the team member was unacceptable. What do I do about this? Is there anything I can do or was it just not my day?? I have now lost on a whole paycheck because of it

Hello,

I'm sorry to hear that the live chat was not at hand when needed. I would personally take this experience as an example. If you experience anything like that and can't solve the problem on your own by clearing cookies, swapping devices, and so on, stop playing - your possible winnings may be at risk. You can start recording the session, but I would not give it many spins, though. One of the standard casino rules says that when a glitch occurs, the player must inform the casino immediately for further advice, and all such winnings will not be paid because the casino is not responsible for the technical issues. That's usual.

I'd say that the chat operator should be more interested in the matter though and provide the necessary information. You played for quite some time so I'd assume that the casino may at least ask the game provider about the possible glitch to ensure that it won't happen again plus check your gaming history.

Well, not sure whether we can be of any use at the moment, I would suggest submitting a complaint against the casino, but that requires any kind of proof.

Feel free to learn about the complaint process here.

Let me know what you think about that idea, please.