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NaslovnaForumFeedback i Sugestijeage verification issues

age verification issues

 od alarmkid23
|
8.457 pregleda 15 odgovora |
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i have a problem when i verify my age to use casino.guru's free demo games i enter correct details then it says age verification unsuccessful the person with the details given was not found or something along those lines. can any casino guru staff help me please?

Izmenjeno
alarmkid23

Hello,

Would share some PrintScreen, please?

I just try to play free games as a registered user from the UK and it works well.

Here is the screenshot again for the other staff to see. can any staff help me please?

This is the message that comes up when i try and verify my age and it's the red text. i enter the correct details then it does not recognize me.

take note of the red text above the verify button.

Izmenjeno
alarmkid23

Hello,

thank you, I will ask my colleague what can be done about it.

I presume that the problem remains even after you insert a full address, am I correct, please?

yes you are correct i signed up to casino guru using google and did not have to enter personal details on sign up. its only when i try and play a free play game on casino guru does the fault occur.

alarmkid23

Hello,

It seems that the age verification is working normally because other players from the UK have passed it lately.

However, our Team tries to find out what's causing the problem in your case.

Any chance that you have moved in just recently? One suggestion is that the UKGC list is not exactly up to date.

Thank you very much in advance.

ive lived here all my life


alarmkid23

Thank you for your response. 

As far as I was informed, we had not found any irregularities. It truly seems that the problem is not on our side at the moment.

I was also told that Petronela is in touch with you so I guess that you were already informed.

I'm sorry. 

pa, malo je čudno


Automatski prevedeno:

It won’t let me verify my age it keeps saying Age verification unsuccessful. Person with the submitted personal information was not found.


Masonw937

Hello,

It seems that the age verification is working normally because other players from the UK have passed it lately.

One suggestion is that the UKGC list is not exactly up-to-date. Frankly, this database is not under our control. I'm sorry.


Radka

This is happening to me too and i cant get playing the free games

CONOR35

I'm truly sorry because the explanation remains the same as long as you have to pass this age verification. 🙁

It's not within our power to change that.

i have a problem when i verify my age to use casino.guru's free demo games i enter correct details then it says age verification unsuccessful the person with the details given was not found or something along those lines. can any casino guru staff help me please?

lonioddsocks

Hi. Glad to see you find our fre games interesting!

Well, as I usually reply in this thread:

It appears that the age verification is working normally because other players from the UK have passed it lately.

One suggestion is that the UKGC list is not exactly up-to-date. Frankly, this database is not under our control, and we have no influence over its updates. I'm truly sorry.

Radka

yes its not working - UK people shoudl not bother with the site

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