Yes I understand what you're saying, so as you mentioned, if he had no idea that you'd done anything wrong I'd definitely file a complaint. I think the casino should have a relevant response in situations like this, so at the very least maybe our team will find out, if you go for it.
Hi, you couldn't submit a user review because it was the holidays and our mode for submitting them was to avoid receiving too many of them. Everything should be working normally now.
As for the complaint, you still can't submit it ? Do you have a specific problem with this casino ?
the casino solved my problem in a good manner .truly there are some good casinos out there who do care for players .
Well, I'm glad that everything was solved without problems in the end. May I also know what was the issue you were dealing with ?
And how did you manage to solve this problem ?
Naredio sam povlačenje sredstava, prošlo je 48 sati, po njihovim propisima trebalo bi da bude podizanja, ali novac nikada nije stigao na račun. Prošao sam kroz sve verifikacije, odgovorili su poštom ovako: „Naše odeljenje finansija pregleda sve zahteve za povlačenje jedan po jedan u režimu čekanja uživo. Oni će pregledati vaš zahtev i proveriti sve što je pre moguće, u to možete biti sigurni. Ako bude bilo kakvih problema ili potrebnih dodatnih informacija, mi ćemo vas odmah kontaktirati i dati vam dalja uputstva, tako da nećete morati da brinete o tome."
Sadly, this is a very usual situation, especially at the beginning of the year. Vacations, illnesses,.. etc. resulted in the delays. It's, however, positive that the casino keeps you notified.
I bet you won't be fond of the 14 full working days we allow casinos to complete the verification and process the payment when a complaint gets submitted.
Hopefully, it won't take too long. Keep us updated.
Renamed to BC Coin (bccoin.bet) by Luckywayz Limited B.V.
(also redirects to albion.bet from a UK IP which is licensed in costa rica, probably just an attempt to get uk customers without risking their new company)
both 0xbet/bccoin still functional and using same account system. seems only a matter of time before they send out emails regarding the change and turn off the old sites
Also sent to our dedicated Data Team - thanks! 👍
da li ovaj kazino uopšte isplaćuje novac?
moj zahtev za povlačenje je na čekanju od 19. septembra! podrška odgovara šablonima, vip menadžer takođe kaže da rade na tome. verifikacija je uspešno završena pre 3 nedelje! vredi li se nečemu nadati ili je ovo kazino prevara?
Hello, right at the beginning I would say that it was a good step that you started a complaint. It's been quite a while since you've received your money, so we'll see what our team can sort out.
Anyway, did you play with any casino bonus or not? Apart from being patient, did the casino tell you any other reason why you don't have your money yet?
Ne koristim bonuse! Moj VIP menadžer kaže da radi na mom problemu, ali nažalost bez rezultata!
This is something that would probably not be enough even for me as an answer. I am wondering what could be driving all this, but to tell you the truth, I have no idea.
So when you said that the VIP manager sends you templates, what is mentioned in them? Is it just that you have to be patient but nothing more specific?
„Vaš zahtev je prosleđen našem nadležnom odeljenju i trenutno se obrađuje, budite ljubazni da sačekate neko vreme. Čim budem imao bilo kakve novosti, kontaktiraću vas putem e-pošte."
Ovo je otprilike poruka... 19. oktobra će biti mesec dana od kada ovo slušam... samo molbe koje moram da sačekam... U očaju sam!
Samo ne znam šta da radim...
Vratili su mi novac!
skoro mesec dana čekanja...bolje ikad nego nikad))
Great news, I'm pleased that after month it is resolved. It's not the shortest time but like you said, better later than never. 🙂 🎉
I imagine that now after this experience and bitter taste after this situation you will avoid casino and I hope you will do better elsewhere.
If not and you have other plans, feel free to tell.
Have a nice day. 😉
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
