Zdravo!
Slučaj Bellona je trenutno ovde:
Dobili smo ukupno dve kopije čet prepiske. Naravno da se ne poklapa. Druga je poslata samo zato što smo pronašli način da autentično pošaljemo već poslate poruke.
Bellona NV je tvrdila da nikada nisu mislili da ću želeti da zatvorim svoj nalog. Na osnovu prepiske u ćaskanju, službenik Bellona NV je znao da razmišljam o zatvaranju naloga.
Nekoliko puta sam tražio povećanje limita i raspitivao se šta će se desiti ako zatvorim nalog. Naravno, ništa nisu odgovorili, iako je VIP mušterijama obećan brz odgovor i ubrzano plaćanje.
Na osnovu drugog falsifikata, kada sam izgubio iznos, tog dana nisam ni pisao korisničkoj službi. Ispostavilo se da ovo, naravno, nije tačno. Advokatska kancelarija je lagala da je verovatno došlo do razlike zbog različite vremenske zone. Sa svim ostalima je bilo dobro, ali sa ovim ne :😀
Ali najgore je:
Razgovor kada sam tražio da zatvorim nalog nije poslat ni u jednoj prepisci. Tvrde da se to nikada nije dogodilo, ali ja tome imam svedoka. Nisu mogli da ga lažiraju da bi se izvukli, pa ga nisu ni poslali.
Advokat im je poslao poslednji zahtev da nam platforma za ćaskanje pošalje kopiju razgovora.
U međuvremenu sam krenuo drugim putem.
Pošto sam državljanin EU, EU štiti lične podatke. Uneo sam veoma osetljive podatke u ćaskanje (ime, adresa, datum rođenja, stanje, itd.)
Zbog toga sam podneo žalbu mađarskom organu za zaštitu podataka. Smatralo se da je to osnovano, pa je zbog toga pokrenut postupak ne samo protiv Bellona NV, već i protiv Zendesk platforme za ćaskanje.
Trenutno smo ovde posle 7 meseci. Advokat Bellona NV laže kao da mora.
Zaboravili su da kazna za kršenje GDPR-a može biti kazna od 20.000.000 evra ili 4% ukupnog prihoda od prodaje.
Štaviše, oni mogu zabraniti ne samo Bellona NV, već i Antilephone-u da ubuduće rukuje podacima mađarskih igrača i tako ih izbaci sa celog domaćeg tržišta.
A sada bih želeo pomoć:
Da li postoje neki članci ili opisi kako kazino funkcioniše?
Pa ako neko izgubi 50.000 evra za 4 meseca, zašto dobija VIP status? Zato što znaju da je zavisnik od kockanja? Ima li neko pouzdane informacije o ovome? To bi bilo veoma važno.
Hello!
The Bellona case is currently here:
We received a total of two copies of chat correspondence. Of course it doesn't match. The second one was sent only because we found a way to send the already sent messages authentically.
Bellona NV claimed that they never thought I would want to close my account. Based on the chat correspondence, the employee of Bellona NV knew that I was thinking about closing the account.
Several times I asked for a limit increase and inquired about what happens if I close my account. Of course, they didn't answer anything, even though VIP customers were promised a quick response and an accelerated payment.
Based on the second forgery, when I lost the amount, I didn't even write to customer service that day. This, of course, turned out not to be true. The law firm lied that there was probably a difference due to a different time zone. It was fine with all the others, but not with this one :😀
But the worst thing is:
The conversation when I asked to close the account was not sent in any correspondence. They claim that this never happened, but I have a witness to it. They couldn't have faked it to get away with it, so they didn't even send it.
The lawyer sent them a final demand that the chat platform send us a copy of the conversations.
Meanwhile, I started on a different path.
Since I am an EU citizen, the EU protects personal data. I entered very sensitive data in the chat (Name, address, date of birth, balance, etc.)
That is why I filed a complaint with the Hungarian data protection authority. It was considered well-founded, and therefore proceedings were initiated not only against Bellona NV, but also against the Zendesk chats platform.
We are currently here after 7 months. Bellona NV's lawyer lies as if he has to.
They forgot that the penalty for violating the GDPR can be a fine of 20,000,000 euros or 4% of the total sales revenue.
Moreover, they can prohibit not only Bellona NV, but also Antillephone from handling the data of Hungarian players in the future, thus dropping them from the entire domestic market.
And now I would like help:
Are there any articles or descriptions of how the casino works?
So if someone loses 50,000 euros in 4 months, why does he get VIP status? Because they know he's a gambling addict? Does anyone have reliable information about this? It would be very important.
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