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1win not allowing users to withdraw funds
1win Casino - opšta diskusija (strana 19)
pre 1 godinu
Hello,
I guess that you used some of the bonuses listed on our website, what happened after that, please?
I can't comprehend what went wrong, anything related to the rules pleases?
Every bonus is provided with at least basic rules associated with each bonus, the rest - "full terms apply" must be checked in the casino's terms and conditions.
Furthermore, there is not a single bonus listed in the 1Win Casino bonus section.
I will wait for further explanation, to make sure I understand.
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pre 1 godinu
Hi there,
I'd like to say that many complaints were successfully solved in the end, so I hope yours will be one of them.
🤞
1
pre 1 godinu
Dobar dan
Koristio sam vaučere koji su dostupni na zvaničnim 1vin kanalima na telegramu i od strane 1vin filijala u Brazilu i drugim zemljama.
Koristio je rusku, brazilsku, indijsku, američku i druge valute za klađenje.
Ne postoje pravila o ograničavanju upotrebe vaučera, čak je i njihova podrška na sajtu rekla da ne mogu da me zabrane.
Zaradio sam ukupno 510,00 R$ (u nekoliko valuta, već konvertovanih u realne), ali su me zabranili kada sam zatražio da ih povučem.
ako ne postoji pravilo za korišćenje vaučera, zašto zabranjivati korisnike koji tvrde da su prekršili pravilo kada nisu?
Automatski prevedeno:
pre 1 godinu
Zatim je došao zaposlenik kazina gurua koji je rekao da grešim što se kladim koristeći samo vaučere, tako da 1vin treba da prestane da ih čini dostupnim!
Automatski prevedeno:
pre 1 godinu
Since you have not submitted a complaint I do not fully understand, when and where exactly you got in touch with the casino guru employee.
Sadly, it is very dangerous to use multiple coupons no matter where you get those because normally it is strictly against the rules to use more bonuses at the same time.
Be careful using telegram and accepting special affiliate offers provided outside the official casino channels.
If you feel that you were treated unfairly though you play following all terms, you can submit the complaint, and our team will look into it.
pre 1 godinu
Money withdraw problem
1win I'd -19359663
It's been six days at 1Win Casino. The money has not come yet and 1win casino is not giving any reply saying that the money will come in 48 hours. Now it has been six days but still my money has not come and they are not giving me any reply
pre 1 godinu
Hello,
I guess that you should wait a bit. It may feel strange, but if you browse this thread you'll soon find out that this casino is not the best choice and you can consider yourself lucky because the casino is still in touch with you. We allow casinos 14 full days to verify the account, and gaming history plus send the winnings, you see? That's why I feel you should wait.
If you come across any issues, let us know of course. I hope your withdrawal will proceed soon!
pre 1 godinu
Zdravo, moram da promenim imejl
Već sam razgovarao sa podrškom uz poziv i ništa mi ne treba da podignem novac koji imam tamo zbog male pravopisne greške (Hormail) KSKSKSKSKS0@email.kkkkk pomozi mi
Automatski prevedeno:
pre 1 godinu
Hello,
As far as I can see, Nick is taking care of your complaint. Just wait for an update, please.
I guess that's for the moment.
pre 1 godinu
Dobar dan svima,
Svoj put sam započeo sa 1vin početkom ove godine (nesvestan njegove reputacije, moja ozbiljna greška).
Uplaćivao sam oko 5 hiljada evra, igrao sam redovno i trenutno na računu ima oko 9/10 hiljada evra ali sa nekoliko otvorenih opklada.
13. januara sam poslao kompletnu dokumentaciju kako bih krenuo sa povlačenjem, nakon više od mesec dana nisam dobio nikakav odgovor iz sektora bezbednosti. Još ironično je bilo otkazivanje mog naloga pre otprilike dva dana bez očiglednog razloga.
Želeo bih da znam metodu koju su drugi igrači koristili da bi dobili odgovor (već sam pokrenuo žalbu, još uvek nema odgovora od 1vin i pokušao sam desetine puta da kontaktiram 1vin platforme za podršku, ali bez uspeha).
Da li postoje određeni pravni kanali da se nastavi sa ovom situacijom koja me muči svakodnevno?
Hvala unapred na izdvojenom vremenu
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Automatski prevedeno:
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I'm having a similar situation with another site (rajabets.com), sent my documents more than a month ago and they are unchecked to this day (withdrawals are also blocked). Have in mind there are risk of betting with these kind of casinos/bookies, one of them is being scammed which happens really often, that's why it's a good idea to avoid Curazao casinos/bookies as much as possible. What I want to say is that sites blocking your withdrawals and voiding your funds or right away closing accounts is sadly normal, if you are going to deposit these big amounts you should only use properly regulated european bookies, specifically those operating under the Gambling Commission, this is a lesson I learned the hard way. Since you already filed a complaint with casino guru, all you can do now is wait or file a complaint with their regulator too
1
pre 1 godinu
Hello Covaneiro,
as suggested, filling the complaint here on Casino Guru is one way to address the issue. It's good you've made it.
Now we have to wait for whether the casino decides to cooperate.
Just a kind piece of advice, pay attention to the casino's score and complaints, at least. It's better to invest time inspecting the site than spend on complaints 🙁.
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someone also have problem recover money?
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It has been more than 20 days since my account has been withdrawn, but I still haven't received it. It’s been more than 14 days since I sent the kyc document, but 1win didn’t reply me any message, I still can’t get my money, why?My id is 25489663.
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I noticed you already submitted a complaint so please give our team some time to look into it.
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Hello please I would like you to help me
change the email address of my 1win account the gold of my registration I
inadvertently inserted another email
address in places of mine I spoke with
customer service yesterday I was told to
wait 24 hours today I asked for the status of
my request they still tell me in 24 hours I
don't know how to do thank you for helping me
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1
pre 1 godinu
Hello.
I'm sorry to say that, but we can't help you with this at the moment. You should remind yourself to the casino again once in a while. Maybe, they are just busy. I'd love to help you, but sadly we are not the casino's employees.
Keep us posted about your progress - give it a few days more. If the issues can't be solved by the casino, come back, and we shall see.
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