pre 3 godina
I got served on my first attempt with the casino, I deposited $90 but they refused to pay me my winnings together with my funds!
1win Casino - opšta diskusija (strana 8)
pre 3 godina
I do not think its about the war, they operates from India I guess!
I and two others were tagged by the authorities after laying complaint with them, you can scroll the previous posts you'll see everything there in details.
Now the casino believes, Abdulrahaman is me!
In the case of finding out on multiple accounts, the security offices tends to be able to detect your ip address.
OdgovoriCitiraj1
pre 3 godina
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
pre 3 godina
I just want to point out that it doesn't matter that any case was closed long time ago. The user can always reopen their case on CasinoGuru anytime.
OdgovoriCitiraj1
pre 3 godina
Hi, I can see you already submitted a complaint on our website, which is probably the best option you have for now. I believe any withdrawals should be processed within 2 weeks. It's been even longer in your case so it's good you submitted the complaint.
pre 3 godina
kako mogu da kažu da imate više naloga? a u svakom slučaju to je ruski sajt, kažeš da rat ima veze sa tim?
ili su nepouzdani?
Automatski prevedeno:
pre 3 godina
I don't think the war has anything to do with it. The casino didn't have a good rating according to our website even before the war has started.
pre 3 godina
da.. Nadam se da ćemo moći da intervenišemo na vreme, i da to rešimo u najboljem i najkraćem mogućem roku
Automatski prevedeno:
pre 3 godina
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
pre 3 godina
I'm afraid you'll need to wait up to 30 days and then we'll see what we can do if the casino doesn't get back to you until then.
pre 3 godina
Hello!
Within 14 days, a letter will be sent to you based on the results of checking your game account (the maximum time, if additional checks are necessary, can reach 30 days from the request.)
Best regards.
questo è il loro messaggio standard dal 26 settembre a oggi
pre 3 godina
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
pre 3 godina
I do not want to get you panic, but this is the usual strategy the casino uses to confiscate funds.
Go through reject complaint, and even some of the unresolved complaints....you'll realise what I'm talking about!
pre 3 godina
pa čekam... ništa drugo ne može da se uradi... ali smešno je da povlačenja traju tako dugo. Ali vidim da nisam jedini ... grrrr !!!
Automatski prevedeno:
pre 3 godina
dobro, već sam zadovoljan što ste zainteresovani i dali ste mi mnogo odgovora ... hvala vam puno
Automatski prevedeno:
pre 3 godina
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
pre 3 godina
Hello, Hafsat
I guess I'd do the same, but on the other hand, I fear that no options have left. 🙁
pre 3 godina
That's the option i felt i had left.
Izmenjeno
pre 3 godina
Izvinjavam se, ali ako su u odeljku ŽALBE moje poruke ODOBRENE, šta da radim? ko treba da odobri?
Hvala vam
Automatski prevedeno:
pre 3 godina
Ali ovo nije legalno ... ako ja osvojim novac, to je MOJ novac
Automatski prevedeno:
pre 3 godina
ok, čekam da Petronela razmotri žalbu, nadam se dobro
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