Nismo odlučili u njegovu korist; u tom delu grešite.
„Dragi ivanvidalr1 , nažalost, mi ne rešavamo žalbe u vezi sa propisima i politikama licenciranja. Iako razumem vašu perspektivu, nažalost, nismo u poziciji da pružimo pomoć po ovom pitanju. Naša uloga je nezavisna baza podataka onlajn kazina koja deluje kao posrednik u rešavanju sporova između igrača, pošto je vaš spor sada odbijen od strane organa za izdavanje dozvola, mogu vam samo savetovati da se bavite ovim pitanjem i želim vam sreću.
Zamolio bih vas da li možete da potvrdite da je vaš nalog ponovo aktiviran, u kom slučaju ću ovu žalbu označiti kao rešenu jer je problem samoisključenja bio onaj na koji smo se fokusirali u žalbi.
Hvala unapred!"
Meni ne zvuči kao da smo stali na stranu kazina.
We did not decide in its favor; in that part, you are mistaken.
"Dear ivanvidalr1, regrettably, we do not handle complaints related to licensing regulations and policies. While I understand your perspective, unfortunately, we are not in a position to provide assistance in this matter. Our role is that of an independent online casino database that acts as a mediator in resolving players' disputes. As your dispute was now rejected by the licensing authority I'm unable to assist further. I can only advise you to pursue this matter legally and I wish you good luck.
I would like to ask you if you could please confirm that your account has been reinstated in which case I will mark this complaint as resolved as the self-exclusion issue was the one we were focused on in the complaint.
Thank you in advance!"
To me, it does not sound like we sided with the casino.