The problem for now is that i cannot pass the verification process because thep keep coming up with different excuses. I send them a photo of the transaction of my deposit however they also ask me to send it in such a way that my name can be seen on the same document as well and my online banking app does not offer such a function so i am lost what i am supposed to do. I just want them to pay me the money i earned. But i think they are scam.
You are usually able to ask the bank for this kind of document, and they should send it to you in the PDF format, which most of the online casinos require.
The monthly statement is nothing uncommon to get, I believe.
Have you tried to ask at your bank, perhaps?
I have now managed to get that document and the verification is done now. I am waiting for my withdrawel to be accepted for 10 hours. However there is no news from their side. This withdrawal request seems to be going to take a lot of time.
That's good that you were able to get the account verified.
Please try to be patient and let us know whether you receive your money without any issues.
I have managed to get my money from the casino and after that i have made a second withdrawal request however even though they said that they did the transaction and even though it has been a couple of days my money is still not here. The first time they mailed me saying they made the transaction, it only lasted a couple of hours for me to get my money
Okay, and this time you also withdrew the same way, and how long exactly has it been going on? Sometimes patience is welcome and there is no need to be skeptical right away.
If it takes too long we will be here to try and assist.
So do you think you will keep a cool head and wait a while?
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Hello and welcome back! How've you been doing all the time? 🙂
Thanks for the cashback notice.
Molim vas za pomoć da razumem da li mi možete pomoći.
Mesecima bez problema, onda je moja banka poništila isplatu od 1779 jer sam na kartici na koju sam uplaćivao preko IBAN-a (Postepai) dostigao limit za transfere iz inostranstva.
Podrška 22bet me je obavestila da se povlačenje vratilo u njihovu kasu i da će uskoro biti vraćeno na moj račun.
U međuvremenu blokiraju moja povlačenja i pokreću proces verifikacije putem i šaljem sva dokumenta dok mi ne kažu da je proces uspešno završen i da je moj nalog verifikovan
Sledećeg dana moj nalog je blokiran jer tvrde da sam ranije imao problema sa kockanjem i da mi je za reaktivaciju potrebno pismo lekara i specijaliste za patologije zavisnosti od kockanja da nemam zavisnost od kockanja. Tako apsurdno. (Pre 4 godine sam ih zamolio da zatvore stari račun nakon velikog gubitka..).
.
Šteta što dva dana ne odgovara, pisao sam im nekoliko puta ali ništa... da li mislite da sam prevaren i da će zadržati novac?
Hello.
I imagine you feel torn apart, and I find it quite hard to understand such demand from the casino. Even if you have been addicted, I think the casino is not in a position to send you to the doctor for confirmation. In a very opposite situation, an addicted player also does not need to possess an official health assessment to close the account for addiction.
I presume you already informed them by email that you wish your balance to be withdrawn, and now you're waiting for the response. I would also assume the casino hestitates to reopen your account, thus the medical request, even though withdrawing the money does not require your account to be reopen. Has anything so far suggested otherwise?
I know it is stressful, but give them a few more days to respond to your request. Keep us posted, please.
Ista stvar mi se desila, nakon nekoliko meseci kada sam poslao mejl, ponovo su mi otvorili nalog da povuku iznos koji sam imao na njemu i onda ga ponovo zatvorili kada je uplata obrađena. U tom pogledu prema meni su bili korektni, u drugima još pokušavam da to sredim.
Hey, did this happen to you? Apparently you don't have to fill in your age when registering at the casino then, do you? Unfortunately, I would say that casinos often do the verification only at the first withdrawal and sometimes not even then. Anyway, can you tell me more about this because I saw that you have a complaint, but not exactly about this problem.
I have a deposit problem
Player account number 1002941573 USER ID
(Please note that the account must be linked to the email you are contacting us through)
1- Date of operation (7/2/2025)
2- The time when the operation was completed at 4:48 am
3. The value of the operation is 5000
4- Sender number 01554164671
5- The phone number to which you sent the money (01114473092)
6- A clear copy of the deposit showing the phone number or account of the recipient in addition to the value of the deposit
Hello, is that what the casino asks you to do so they can look at the deposit that apparently was wrong and didn't arrive in your player account? Or did I misunderstand and there is some other problem? Feel free to let me know because you probably just copied some part of the conversation.
Da li se neko bavi mojim slučajem gde je kazino prekršio propise?
Of course it is, but Veronika doesn't have the only complaint about you, so you'll have to endure. In the top right of the complaint you have a timer which the party has to answer, so patience will be welcome.
Yes sir these are the details of the deposit process that did not reach the account please help
And did you contact your payment processor if everything was good with your deposit?
Also what did the casino say about this issue? Do you have some conversation with them?
Ovaj kazino je najveća prevara koju sam tražio da zatvorim nalog 2021. dali su mi samo 3 opcije 1 mesec 6 meseci i 1 godinu dok sam tražio da ga trajno zatvorim dok je nalog zatvoren kazino mi je slao promotivne i reklamne e-poruke nalog je ponovo otvoren bez da sam imao bilo kakve informacije ili dao svoju saglasnost nalog nikada nije identifikovan. Imam sve razgovore sa kazinom i od tada imam sve informacije o kazinu i od tada2 zatražio punu povraćaj novca deponovanog na račun kazino nikada ne odgovara na mejlove i spušta mi slušalicu tako da ne mogu da ih kontaktiram
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