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Osvojio sam nešto 15. novembra 2023. 2400 nažalost oni imaju moj dobitak na Zvei Teleu. Dobio sam samo 1200 22. novembra 2023. i Dan posle 50 dana do sada nisam ništa dobio samo da ih je relevantno odeljenje samo poslalo nazad Dan Dan poslao sam ponovo poslao sam izvod iz banke da do danas ne dobijam nikakve dokaze o tome čak ni nakon što su se žalili u Casino Guru danas su rekli prema četovanju da više nemaju nikakve informacije, samo moram da čekam kao što je Ema uradila tako nešto od Casio Nikada ih nisam video da to rade šta hoće da mi sviraju?
I won something on November 15th, 2023 2400 unfortunately they have my winnings on Zwei Tele I only got 1200 on November 22nd 2023 and Dan after 50 days until now I haven't received anything just that the relevant department only sent them back to Dan Dan sent it again I sent a bank statement that I don't get any evidence of that until today even after complaining in Casino Guru today they said according to the chat that they don't have any information anymore I just have to wait like Emma did something like that from Casio I've never seen them do that what do they want to play for me?
Hab am 15/11/2023 was gewonnen 2400 leider haben die mein Gewinn auf Zwei Tele hab am 22/11/2023 nur 1200 bekomme mmen und Dan nach 50 Tag bis yetz hab nix bekommen nur das die relevanten Department erst haben die geschickt Dan zurück bekommen Dan wieder geschickt hab Kontoauszug gechickt das ich Beweise das ich nicht bekomme bis heute auch nach Beschwerde in Casino Guru heute haben die gesagt laut Chat das die kein information meher haben ich muss nur währte wie emma so was nlvon Casio hab noch nie erlebt die tun was die wollen mir die spielen
Zdravo, pročitao sam o vašem problemu i video sam u žalbi da je kazino odgovorio pre par dana i rekao da će platiti novac jer su imali nekih tehničkih poteškoća. Mislim da bi trebalo da budete strpljivi neko vreme i pošto je žalba još uvek otvorena, ako kazino ne uspe u ovom koraku, možete je napisati tamo. Ali mislim da to nije potrebno spominjati svaki dan. Neophodno je malo sačekati i ako se ništa ne desi neko vreme onda će biti prikladno ažurirati situaciju. Naravno, ne mislim to na loš način jer znam da bih i ja bio nervozan kada je novac u pitanju.
U svakom slučaju, sačekajmo i vidimo kako će se sve razvijati.
Držaću ti palčeve. 🤞
Hi, I read about your problem and I saw in the complaint that the casino responded a couple of days ago and said that they will pay the money as they had some technical difficulties. I think you should be patient for a while and since the complaint is still open, if the casino fails in this step you can write it there. But I don't think it is necessary to mention it every single day. It is necessary to wait a bit and if nothing happens for some period of time then it will be appropriate to update the situation. Of course, I don't mean that in a bad way because I know that I would be nervous too when money is involved.
Anyway, let's wait and see how it all develops.
I'll keep my fingers crossed for you. 🤞
Zdravo Jaro
Imajte na umu da se vaša zabrinutost rešava i da naš tim marljivo radi na ubrzanju ovog problema. Dobio sam ovu e-mail ocenu, još ću čekati, hvala Jaro
Hello Jaro
Please note that your concerns are being addressed, and that our team is working diligently to expedite this issue. I received this email grade, I will still wait, thanks Jaro
Hallo Jaro
Please note that your concerns are being addressed, and that our team is working diligently to expedite this issue.das hab ich Email Grade bekomme ich wird noch warten danke Jaro
Drago mi je što ste strpljivi i čvrsto verujem da će vam kazino isplatiti novac što je pre moguće. Obavezno me obavestite kada se to desi.
I'm glad you're patient and I firmly believe that the casino will pay you your money as soon as possible. Be sure to let me know when that happens.
Zdravo Jaro
Trenutno ćaskam, ali nažalost nemaju ažuriranja ili bilo kakve dodatne informacije za mene.
Hi Jaro
I'm currently chatting but unfortunately they don't have an update or any further information for me.
Hi Jaro
Hab gerade mit Chat aber leider die haben kein Update und kein information weiter für mich.
Pa, žao mi je što vam kažem istinu, jer sam mislio da ćete ga imati danas. Video sam da ste ažurirali žalbu i pošto vam je kazino već jednom odgovorio, verujem da će to učiniti ponovo i objasniti šta se dešava i kada ćete dobiti svoj novac.
Obavezno me obavestite ako se to desi, ali za sada, koliko god mrzeo da to kažem, moraćemo da sačekamo. 🙁
Well, I'm sorry to tell you the truth, because I thought you'd have it today. I saw that you updated the complaint and since the casino has already replied to you once, I strongly believe that they will do so again and explain what is going on and when you will get your money.
Be sure to let me know if that happens, but for now, as much as I hate to say it, we'll have to wait. 🙁
Zdravo, Jaro stvarno idu tako daleko i uzimaju vreme bez poštovanja protiv igrica imam više svega 45 sekcija za ćaskanje i 20 mejlova poslanih nije fer prema igračima i to zato što nije moja greška od početka i nema ažuriranja takođe me nešto više ljuti tako mi se nikad ranije nije dešavalo koliko sam čekao i budi strpljiv sa odgovorom, ema, molim te, strpi se još malo, nedelju dana kasnije, nemaju informacije uopšte, čet ima nula informacija, zašto imaju to? Mrzim to sve vreme. Hvala ti Jaro u svakom slučaju na podršci i još ću se boriti dok ne dobijem svoj novac, nadam se. Hvala vam
Hello, Jaro really they go so far and take time disrespectful against the games I have more everything 45 chat section and 20 emails sent not fair to the players and that because it's not my mistake from the beginning and no update also makes me more angry something like that It's never happened to me before, how long I waited and be patient with the answer, Emma, please be patient a little longer, a week later, they have no information at all, the chat has zero information, why do they do that? I hate it all the time. Thank you Jaro anyway for your support and I'll still fight until I get my money, hopefully. Thank you
Hallo ,Jaro echt die gehen soweit das und nehmen Zeit respektlos gegen die spielen ich hab meher alles 45 chat Abschnitt und 20 Email geschickt nicht fair gegen über die Spieler und das weil wahr nicht mein Fehler von Anfang an und kein Update mach auch meher Wut sowas mir noch nie passiert ,wie länger Zoll ich wahrten und gedultig sein die Antwort Emma bitte noch etwas gedult Zeit ein Woche die haben überhaupt kein information die Chat null Info warum machen die das ich hasse das yetz ganze Zeit.danke Jaro trotzdem für dein Unterstützung und ich wird noch kämpfen bis ich mein Geld bekomme hoffentlich.danke
Definitivno razumem da ste uznemireni jer bih i ja bio u ovoj situaciji.
Što se tiče vašeg pitanja zašto kazino to radi, nisam siguran. Prošli put su rekli da su sproveli tehnička poboljšanja u sistemu plaćanja, što može potrajati, ali mislim da se to nepotrebno odugovlači.
Takođe, nijedna vest nije baš umirujuća kada igrač nešto traži. Naravno, ako kazino nema ažuriranje, moguće je da zato ne dobijete odgovor.
U svakom slučaju, kao što sam već pomenuo, čvrsto verujem da će kazino odgovoriti na vašu žalbu i nadamo se ovog puta jasnim odgovorom što će značiti da su vam poslali novac.
Ipak, neću prebrzo sa zaključcima i sačekaću da vidim kako će ispasti.
Želim vam puno sreće. ☘
I definitely understand that you are upset because I would be in this situation as well.
As for your question as to why the casino is doing this, I'm not sure. Last time they said that they have implemented technical improvements within the payment system, which may take some time but I think this is dragging on unnecessarily.
Also, no news is not very reassuring when a player asks for something. Of course, if the casino doesn't have an update, it's possible that's why you don't get an answer.
Anyway, as I have already mentioned, I strongly believe that the casino will reply to your complaint and hopefully this time with a clear answer which will mean that they have sent you the money.
Nevertheless, I will not jump to conclusions and will wait to see how it turns out.
I wish you good luck. ☘️
zdravo Jaro
Hvala na podršci i uz razmišljanje dobio sam ovo:
Ovo svakako nije standard kojeg se pridržavamo i sada sam kontaktirao naše nadležno odeljenje kako bih vam ubrzao proces i osigurao da se stvar reši sa najvećim prioritetom.
Želeo bih da istaknem koliko se ceni vaše strpljenje po ovom pitanju i želim da vas uverim da će naše resorno odeljenje pronaći rešenje za vas što je pre moguće.
Divan dan ti želim!
Ono što mislim da je umirujuće, ali nažalost već imam više toga putem e-pošte, ali ne mogu da dobijem nikakva plaćanja ili ažuriranja, što je čudno. Već sam dobio dve isplate ranije i kazino broji samo polovinu dobitaka, a drugi ne govore upola isto Ema, ali Drugim rečima, još uvek sam radoznao da li ću ipak dobiti svoj novac i da li će kazino odgovarati.
Hvala Jaro
hello Jaro
Thanks for your support and with thinking I got this:
This is certainly not the standard we adhere to, and I have now contacted our department in charge in order to speed up the process for you and to make sure the matter is resolved with utmost priority.
I would like to emphasize how much your patience is appreciated in this matter, and I would like to assure you that our relevant department will find a resolution as soon as possible for you.
Have a wonderful day!
What I think is reassuring but unfortunately I already have more of it by email but I can't get any payments or updates, which is strange. I already got two payouts earlier and the casino only counts half the winnings and others don't half say the same thing Emma but In other words, I'm still curious as to whether I'll still get my money and whether the casino will respond.
Thanks Jaro
hallo Jaro
Danke für deine Unterstützung und mit denken ich hab das bekomme :
This is certainly not the standard we adhere to, and I have now contacted our department in charge in order to speed up the process for you and to make sure the matter is resolved with utmost priority.
I would like to emphasize how much your patience is appreciated in this matter, and I would like to assure you that our relevant department will find a resolution as soon as possible for you.
Have a wonderful day!
Was ich denk ist beruhigend aber leider hab shon davon meher alles Email so aber zahlen oder Update bekomm ich nicht was komisch ist ich hab shon 2 Auszahlung bekommen früher und auch das Casino zählt nur halp das Gewinn und andere halp nicht die sagen gleische Sache Emma aber andres formuliert .ich bin gespannt yetz ob ich bekomme noch mein Geld und ob das Casino antwortet.
Danke Jaro
Zdravo Jaro
Budite sigurni da će vas tim odmah kontaktirati čim budu dostupna ažuriranja u vezi sa vašom isplatom.
Naši stručnjaci neumorno rade na obezbeđivanju zadovoljavajućeg rešenja u najkraćem vremenskom periodu.
To je ono što sam dobio da stvarno svi poslednji iz ovog kazina imaju isti odgovor andres je tako nešto formulisao iz kazina da je ietz JE prevara više Stvarno mislim da idu daleko stvarno sam stvarno ljut.
šta to govoriš? Ne znam šta da radim.
Hvala na odgovoru
Hello Jaro
Rest assured that as soon as updates are made available regarding your payout our team will promptly contact you back.
Our specialists are working tirelessly to ensure a satisfactory resolution on the shortest period of time.
That's what I got that really all the last ones from this casino have the same answer andres formulated something like that from casino that yetz IS fraud more I really think they go far I'm really really pissed off.
What are you saying? I don't know what to do.
thank you for the answer
Hallo Jaro
Rest assured that as soon as updates are made available regarding your payout our team will promptly contact you back.
Our specialists are working tirelessly to ensure a satisfactory resolution on the shortest period of time.
Das was hab ich bekommen das echt alle letzte von diese Casino gleiche Antwort andres formuliert sowas von Casino das yetz IS Betrug meher find ich echt die gehen Seher weit bin so sauer echt .
Was sagst du da zu ich weiss nicht was Zoll ich tun.
Danke für Antwort
Da, takva e-poruka svakako jeste barem malo umirujuća, ali takođe definitivno razumem da ako ih dobijete još neko vreme, više ne verujete u to.
U svakom slučaju, pozitivna stvar je što kazino nastavlja da komunicira i ne ostavlja vas bez odgovora.
Pročitao sam i tvoj drugi post o mejlu koji si primio i vidim da je to ista stvar iznova i iznova, samo napisana malo drugačije.
Međutim, najrazumnije je u ovom slučaju sačekati i videti kako će se pritužba razvijati. Dakle, to znači biti strpljiv, jer je lopta u polju kazina, koji treba da odgovori.
Misliš li da možeš da se izboriš?
Yes, at least a little bit reassuring such an email certainly is, but I also definitely understand that if you get more of them for some time, you tend not to believe it much anymore.
Anyway, the positive thing is that the casino keeps communicating and doesn't leave you without any answer.
I also read your second post about the email you received and I see that it is the same thing over and over again, just written a bit differently.
However, the most sensible thing to do in this case is to wait and see how the complaint develops. So that means being patient, because the ball is in the court of the casino, which should answer.
Do you think you can cope?
Zdravo Jaro
Žao mi je što se tako osećate, ali mogu da vas uverim da činimo sve što je u našoj moći da rešimo ovaj problem za
To važi i danas. Čet kao i Emma.
Da mi je sve u redu, nemam pojma, ali sam ipak bio strpljiv, ali sam razočaran i pitam se čemu sve ovo, da li su oni platili, sve je to čudno i uznemirujuće , već mi se desilo, ali su ga već odmah popravili i uklapa se. To je sve čudno, ali ja ću se držati toga koliko god treba jer je moje pravo da imam svoj dobitak. Hvala vam puno na odgovoru, nadam se da će kazino to prijaviti i reći da se nešto dešava.
Hi Jaro
I am sorry that you feel this way, but I can assure you that we are doing everything in our power to resolve this issue fo
That's true today Chat as well as Emma.
That I'm okay with the whole thing, I have no idea, but I've been patient anyway, but I'm disappointed and I'm wondering why all this, whether they've paid for it, it's all strange and unsettling, it's already happened to me, but they've already repaired it straight away and it fits That's all strange, but I'll stick with it no matter how long it takes because it's my right to have my winnings. Thank you very much for the answer, I hope the casino reports it and says something is going on.
Hi Jaro
I am sorry that you feel this way, but I can assure you that we are doing everything in our power to resolve this issue fo
Das wahr heute Chat aso wie Emma .
Das ich komme zu Recht mit ganz Sache hab kein Ahnung aso gedult hab eh gedult aber bin enttäuscht und ich frag mich warum das alles ob die haben bezahlt die helfte shon alles komisch und unberuhig mir schon passiert aber die haber shon gleich ausgebessert und passt aber so was nei alles ist komische aber ich bleib dran egal wie lange dauert weil IS mein Recht mein Gewinn zu haben .viel dank für die Antwort hoffe das die Casino meldet und sagt was los.
Kada kažete da se slična situacija dešavala ranije i da je kazino uspeo da je reši, nadam se da će tako biti i sada. Znam da čekanje u takvim slučajevima nije sjajno, ali to je sve što možemo. Nadam se da će odgovoriti i dati novosti o tome šta se dešava sa vašim povlačenjem.
Definitivno ću čekati vaš odgovor. Nadam se da će biti pozitivno i da ćete moći da uživate u svom novcu. 🙂
When you say that a similar situation happened in the past and the casino managed to solve it, I hope it will be the same now. I know that waiting in such cases is not great, but it is all we can do. I hope they will reply and give an update on what's going on with your withdrawal.
I will definitely wait for your response. I hope it will be positive and you can enjoy your money. 🙂
Zdravo Jaro
Do danas nema ažuriranja, nijedan odgovor iz Casino Chat-a nije rekao da nemaju ažuriranje kao Emma. Još nemam pojma da li su brojevi isti ali zašto isplaćuju samo polovinu mog dobitka i prvo obaveštenje je normalno pa ništa više, nešto nije u redu. molim za vaše mišljenje.hvala
Hi Jaro
To date no update no answer from Casino Chat said they don't have an update like Emma. I have no idea yet whether the numbers are the same but why do they only pay half of my winnings and the first notification is normal then nothing more, something is wrong. please for yours Opinion.thanks
Hi Jaro
Bis heute kein Update kein Antwort von Casino Chat sagte die haben kein Update wie Emma .ich hab kein Ahnung yetz ob die Zahlen aber warum zahlen die nur die Hälfte von mein Gewinn und erste auzhalung geht normal Dan nix meher etwas stimmt nicht .bitte um dein Meinung.danke
Takođe mislim da je prilično čudno da vam kažem istinu, jer još uvek imam osećaj da dobijate prilično slične mejlove. Ali vi ste dosta čekali i činjenicu da je vaše povlačenje podeljeno na dva, ja to baš i ne razumem, pošto kazino nije rekao nijedan razlog.
Međutim, video sam šta ste napisali u žalbi i niste dobili nikakvu novost i Mirka je ponovo tražila od kazina da odgovori. Tako da ćemo verovatno morati da sačekamo neko vreme da čujemo od njih i vidimo šta se dešava. Voleo bih da to urade ranije i očekivao sam da to urade pošto su vam već jednom odgovorili, ali za sada vidimo kako je. Tako da mislim da to nije sasvim u redu, ali nemamo drugog izbora nego da čekamo i verujemo da ćemo dobiti odgovore koji su nam potrebni.
I also think it's quite strange to tell you the truth, because I still have the feeling that you get pretty similar emails. But you've been waiting quite a bit and the fact that your withdrawal was split into two, I don't really understand that, since the casino didn't say any reason.
However, I saw what you wrote in the complaint and you didn't get any update and Mirka again asked the casino to reply. So we'll probably have to wait a while to hear from them and see what's going on. I would have liked them to do so sooner and I expected them to do so since they have already replied to you once, but for now we see how it is. So I don't think it's quite right, but we have no choice but to wait and trust that we will get the answers we need.
Zdravo Jaro
Zdravo Aida,
Nadam se da ćete dobro pronaći ovaj imejl.
Budite sigurni da naše relevantno odeljenje marljivo radi na identifikaciji i brzom rešavanju problema. Razumemo važnost pravovremenih isplata i posvećeni smo rešavanju ovog pitanja sa hitnošću koju zaslužuje.
Naš tim preduzima sve neophodne korake da obezbedi brzo rešenje, a mi ćemo vas obaveštavati o svim novostima tokom procesa.
Štaviše, vaše žalbe će u skladu sa tim rešavati naš predstavnik za žalbe.
Želim vam prijatan dan!
Javite nam ako imate još pitanja, rado ćemo vam pomoći!
I juče je to tačno jer sam i ja poslao žalbu za majku i oni su se obratili hirurgu. Nemam izbora, ali nije u pitanju samo novac, to je prevara i nastaviću. Odgovori ne stoje danas. Čet više nije kao što čovek može da očekuje. Ništa o ovom kazinu u vezi sa zajedničkom dobiti, rekli su da je to rok i uslov kazina, deo profita mora biti deo toga, ja imam ništa protiv toga da li to nije pošteno ili neophodno za takav profit. Nikada ranije nisam pročitao ili doživeo nešto slično, zašto samo deo profita nije preneo ostatak i da li im treba više od 2 meseca za ažuriranje? Nije fer i neprihvatljivo .hvala Jaro
Hello Jaro
Hello Aida,
I hope you find this email well.
Please rest assured that our relevant department is working diligently to identify and resolve the issue promptly. We understand the importance of timely payouts, and we are committed to addressing this matter with the urgency it deserves.
Our team is taking all necessary steps to ensure a swift resolution, and we will keep you informed of any updates throughout the process.
Furthermore, your complaints will be addressed accordingly by our complaint representative.
Have a nice day!
Let us know if you have more questions, we are happy to help you!
Aso that's true yesterday because I also sent a complaint for my mother and they contacted the surgeon I have no choice yet it's not just about money, it's a scam and I'll continue. The answers aren't up today the chat isn't any more as man can expect Nothing about this casino apropo shared profit, they said that is the term and condition of the casino, the profit part has to be part of it, I have nothing against whether that is not fair or necessary for such a profit. I have never read or experienced anything like that before, why only part of the profit Didn't transfer the rest and do they need more than 2 months for the update? Not fair and not acceptable .thanks Jaro
Hallo Jaro
Hello Aida,
I hope this e-mail finds you well.
Please rest assured that our relevant department is working diligently to identify and resolve the issue promptly. We understand the importance of timely payouts, and we are committed to addressing this matter with the urgency it deserves.
Our team is taking all necessary steps to ensure a swift resolution, and we will keep you informed of any updates throughout the process.
Furthermore, your complaints will be addressed accordingly by our complaint representative.
Have a nice day!
Let us know if you have more questions, we are happy to help you!
Aso das wahr gestern weil ich hab auch Beschwerde für Madre geschickt und die haben kontaktiet die Operateur ich hab kein Wahl yetz geht nicht nur um Geld ist Betrug das und ich wird weiter machen .die Antworten nicht Up heute die Chat nicht meher aso Mann kann erwarten nix von diese Casino apropo geteilte Gewinn die haben gesagt das ist die Term and condition of Casino muss die das Gewinn Teil ich hab nix dagegen ob das nicht fair or nötig für so ein Gewinn .so was noch nie gelesen oder erlebt warum nur Teil das Gewinn überwiesen den Rest nicht und für Update Brauch die meher alles 2 Monat? Nicht fair und nicht acceptable .danke Jaro
Jaro
Nažalost, nema novih informacija koje možemo da vam pružimo. Kada ga budemo imali, bićete obavešteni. Unti, jedino što možemo da uradimo je da te zamolimo za više strpljenja. U međuvremenu, stalno kontaktiramo naše relevantno odeljenje u vezi sa ovim pitanjem, tako da možete biti sigurni da se ovo svakodnevno rešava. Razumem da se osećate frustrirano, ali mi želimo da pronađemo rešenje koliko i vi - i nećemo ovo ostaviti nerešenim.
So das ist Chat antvort heute .ich bin sprachlos??ich bin meher enttauscht so IS das .
Jaro
Unfortunately, there are no new information we can provide you with. Once we have it, you will be informed. Unti, the only thing we can do is ask you for more patience. In the meantime, we are constantly contacting our relevant department regarding this matter so you can be sure this is being addressed daily. I understand you are feeling frustrated, but we want to find a solution as much as you to - and we will not leave this unresolved.
So das ist Chat antwort heute .ich bin sprachlos??ich bin meher enttäuscht so IS das .
I ja to vidim na isti način, a 2 meseca je takođe dovoljno da mi iznova dobijate isti odgovor.
Pa, pošto je naš tim kontaktirao kazino i čekamo njihov odgovor na vašu žalbu , ne preostaje ništa drugo nego da se čeka, iako znam da ste čekali dovoljno dugo da budem iskren.
Međutim, videćemo kako će sve ispasti i želim čvrsto da verujem da je to dobro i da ćete dobiti svoj ostatak novca. 😥
I see it the same way, and 2 months is also long enough for me with you getting the same answer over and over again.
Well, since our team contacted the casino and we are waiting for their reply to your complaint, there is nothing more to do than wait, although I know you have waited long enough to be honest.
However, we will see how it all turns out and I want to firmly believe that good and you will get your rest of the money. 😥
Bitte Jaro
Shau das bitte an hab gerade bekommen ietz 24/1/2023
Draga Aida,
Hvala na email.
Shvatajući važnost pravovremenih isplata, u potpunosti smo posvećeni hitnom rešavanju ovog pitanja i obaveštavaćemo vas o svim novostima. Želimo da vas uverimo da naš tim radi na rešavanju problema, pa sam siguran da ćemo uskoro dobiti pozitivne povratne informacije o naporima za rešavanje problema.
Vaše vreme i strpljenje su bili veoma cenjeni tokom ovog procesa.
Nadam se da ćete imati divan dan!
Javite nam ako imate još pitanja, rado ćemo vam pomoći!
IS das normal echt ietz die gehen so veit das sie nicht zahlen so vas von unseieuse .ieden Tag die gleiche antvort.bitte dein Meinung Jaro????
Bitte Jaro
Shau das bitte an hab gerade bekommen yetz 24/1/2023
Dear Aida,
Thank you for your e-mail.
Understanding the importance of timely payouts, we are fully committed to addressing this matter urgently and will keep you informed of any updates. We want to assure you that our team is working to resolve the issue, hence I am sure that we will soon receive positive feedback on the resolution efforts.
Your time and patience have been greatly appreciated throughout this process.
Hope you have an amazing day!
Let us know if you have more questions, we are happy to help you!
IS das normal echt yetz die gehen so weit das sie nicht zahlen so was von unseieuse .yeden Tag die gleiche antwort.bitte dein Meinung Jaro????
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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