Problem sa bonusom: menadžer za ćaskanje uživo nije bio u mogućnosti da mi ručno dodeli bonus iako nisam odigrao ni peni sa svojim novcem. Jedina izjava je bila da će to proslediti odgovarajućem odeljenju. I pošto mi se više nije danima čekalo, samo sam prokockao novac bez bonusa.
U vezi sa tvrdnjom da pripadate Hollicorn-u: Kako mi onda možete objasniti zašto u vašoj e-pošti na dnu piše da je vaš kazino u vlasništvu i pod upravom Dama NV?
Da, i meni je trebalo 50 sati, i mislim da to nema veze sa načinom plaćanja. Zato što u drugim kockarnicama koristim isti metod i uvek mi se pripisuje na isti način. Live chat baš i ne pomaže, već ga prosleđuje nadležnom odeljenju, od kojeg se ništa ne čuje.
They were probably owned by Dama once and got acquired by this current group. It's a deposit match bonus? In that case, your balance has to be untouched for a bonus to be credited manually, if it's free spins they can credit it no matter if the balance was used or not, if it's a bonus match I don't really see a reason for said delay, I have been credited deposit matches manually and it's a really quick process. I will suppose they were reviewing your transactions to check if you make enough clean deposits and if you are eligible for bonuses
Moja ravnoteža je bila netaknuta
You said you gambled the balance away, understandable to do it because it makes no sense to have a balance seating on a casino if it's not for playing, again, I suppose they were checking your transactions to see if you also make clean deposits to be eligible for bonuses (most casinos don't like players exclusively making deposits with bonuses), but that checking shouldn't take that long. Technical issues can also be the reason, try asking them directly why the bonus wasn't credited
Možda bi trebalo da pročitate moje postove od početka
Just checked and the deposit was delayed too, that explains why the bonus wasn't credited, I suppose there is nothing to do about the uncredited bonus, if I were you I wouldn't play there anymore, at least your experience serves as a warning for others
Zdravo,
moj depozit još uvek nije knjižen na moj račun i čekam više od 3 dana. Prosledio sam sve snimke depozita i mog bankovnog računa pre 3 dana i do sada ništa nije kreditirano niti sam dobio povratne informacije. Već ste primili novac....
Zdravo Radka, iako sam ponovo pitao kazino kako mogu da mi objasne zašto njihov mejl kaže da kazino upravlja Dama, naravno nije bilo odgovora. Jer zaista jeste?
Hello again, Gretche70!
Please, bear in mind, that www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).
We are sorry for misleading you in welcome letter, we have already fixed it.
Have a nice rest of the day!
With Love,
50 Crowns team
Hello there, DerKoenig!
We are sorry to hear about the delay with your deposit. Please, note that the time of processing the deposit depends a lot on a chosen payment method.
We are always doing our best to solve it as fast as possible. However, it can take some time, while firstly, we contact our relevant department, and after this, they transfer the issue to payment provider to check why the transaction did not go through. No worries, as soon as we receive a prompt reply from them, we inform you regarding updates via email as well. And you may always check up via chat if there were any updates in your case.
Have a nice rest of the day!
With Love,
50 Crowns team
Hello there, Gretche70 once again!
Please note that our welcome package does not require a bonus code, but since you entered one, the bonus was not credited to your account automatically. We deeply apologize for the inappropriate response from the manager via live chat regarding the welcome bonus. As you have already used your funds, we are unable to issue the bonus manually at this time; however, you are still eligible for our second and third deposit offers, which also do not require any bonus codes.
Have a nice rest of the day!
With Love,
50 Crowns team
Ne radi se o bonusu za mene, tema je označena.
Brine me što mi ne možete objasniti zašto u vašoj e-pošti piše da vašim kazinom upravlja Dama NV. RADI SE O E-MAIL
jesi li to popravio? Možeš li samo da promeniš ime? Od dame na božici?
Imam potvrdu moje banke da ste već primili novac. Poslao sam vam sve snimke ekrana transakcije i želite da mi kažete da novac traje duže? Već 5 dana??????????????????????????
Hello again, Gretche70!
We would like to inform you that unfortunately, there was a mistake in the welcome letter, and there was stated Damna instead of Hollycorn. We are thankful to you for noticing this mismatching and have fixed it already to avoid future misinterpretations.
What is more - www.50crowns.com is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao, with registration number 144359 and registered address at Scharlooweg 39, Willemstad, Curacao and its wholly-owned subsidiary, Libergos Limited, registered in Cyprus with registration number ΗΕ 371971 and registered address Boumpoulinas, 1-3, BOUBOULINA BUILDING, Flat/Office 42, 1060, Nicosia, Cyprus. Hollycorn N.V. is licensed and regulated by Antillephone N.V. (license no. 8048/JAZ2019-015).
Hope for your understanding.
With Love,
50 Crowns team.
Hello again, DerKoenig!
We understand that it can be frustrating to wait for a response regarding the deposit longer than 24 hours, however, some payments can be processed up to 5 working days on the side of the payment provider. We are trying to resolve it as quickly as possible, however, it depends on many other factors, that are out of our control as well.
By the way, in order to get a more detailed response regarding your case, please, contact our support team. They are available 24/7.
Have a nice day!
With Love,
50 Crowns team
Zdravo,
Čekam 6 dana i ništa mi nije stiglo na račun.
Vaš tim za podršku je apsolutno beskoristan. Samo ističu da je problem već prosleđen i da više ne mogu. Veoma detaljne informacije...
Zašto bi bilo tako teško uskladiti moju rezervaciju računa sa novcem koji ste primili? ovo je šala. Osim toga, ne dobijate apsolutno nikakve povratne informacije od vas....
Hello there, DerKoenig!
Thank you for your prompt reply.
We would like to assure you that we have been working on your case all time along, however, in case the payment has not been processed on the side of payment provider yet, there is not a lot that can be done from our side. Most likely due to the fact that your deposit has not been completed on the payment provider side yet, and in order to prevent misleading,you receive almost the same replies from our support team. Rest assured we will inform you via email as soon as there will be any updates.
We are truly sorry for the delay and inconvenience caused, and we hope it will be solved quickly.
Have a nice rest of the day!
With Love,
50 Crowns team
Da li je vaš novac sada kreditiran? Koliko ste položili?
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