Zdravo, Balintm!
Razumemo vašu frustraciju po pitanju isplate gotovine, ali želimo da vas uverimo da naš tim kontinuirano radi na tome da to reši što je pre moguće. Što se tiče VIP nivoa bonusa, nažalost, kao što vidimo, vaša stopa bonusa je trenutno previsoka i zbog toga ne možemo da izdamo VIP nivo bonus trenutno i kao rezultat toga nije dodat automatski. Prema uslovima i odredbama našeg kazina, igraču nije dozvoljeno da zloupotrebljava bonus ponude. Imajte na umu da u slučaju zloupotrebe, Kazino ima pravo da zabrani igraču da primi ili koristi bilo kakve bonuse i da poništi sve dobitke dobijene iz bonus sredstava, kako tokom klađenja tako i nakon njega.
Takve akcije smo preduzeli samo da bismo sprečili potencijalnu zloupotrebu bonusa. Ovo nije trajno, moći ćete da primate bonuse čim se vaš odnos bonus/depozit smanji.
Nadamo se vašem razumevanju i obavestićemo vas o svim novostima čim ih dobijemo.
Srdačan pozdrav,
50Crovns tim
Hello there, Balintm!
We understand your frustration on the matter of cash-out, however, we would like to assure you that our team is continuously working on resolving it as soon as possible. Regarding VIP level bonus, unfortunately, as we can see, your bonus rate is currently too high and due to it, we can not issue the VIP level bonus right now and as a result it has not been added automatically. According to the terms and conditions of our casino, the player is not allowed to abuse the bonus offers. Please, note that in case of abuse, Casino has the right to prohibit the player to receive or use any bonuses and to cancel any winnings received from the bonus funds, both while wagering and after it.
We have taken such actions just in order to prevent potential bonus abusing. This is not a permanent one, you will be able to receive bonuses as soon as your bonus/deposit ratio lowers.
We hope for your understanding, and we will inform you regarding any updates as soon as we get them.
Kind Regards,
50Crowns team