50 Crowns Casino - opšta diskusija (strana 4)

Hello there, Balintm!

We understand your frustration on the matter of cash-out, however, we would like to assure you that our team is continuously working on resolving it as soon as possible. Regarding VIP level bonus, unfortunately, as we can see, your bonus rate is currently too high and due to it, we can not issue the VIP level bonus right now and as a result it has not been added automatically. According to the terms and conditions of our casino, the player is not allowed to abuse the bonus offers. Please, note that in case of abuse, Casino has the right to prohibit the player to receive or use any bonuses and to cancel any winnings received from the bonus funds, both while wagering and after it.

We have taken such actions just in order to prevent potential bonus abusing. This is not a permanent one, you will be able to receive bonuses as soon as your bonus/deposit ratio lowers. 

We hope for your understanding, and we will inform you regarding any updates as soon as we get them.

Kind Regards,

50Crowns team

I honestly don't know what to say. One would assume achieving a win is hard enough... You gave it another level by struggling with the withdrawals. My fingers are crossed for you!!! 🤞🙏

Yeah I get that, but since I haven’t received the cashout in the timeframe stated in T&C, I feel like this should go both ways and it’d be a fair compensation to waive this rule only for the duration of this one bonus. It’s fine though

🖤

Got an email from 50crowns a couple hours ago that my cashout was successful and it also got changed in my casino profile from pending to successful… Not sure what this means now 😀

Got this one as well just 2 hours ago. These would imply that the money was only sent today which contradicts what you’ve been saying here on the forum. Fine by me though if it’s actually gonna arrive now

Hello there, Balintm!

We are sorry for the inconvenience caused, and we will do our best to prevent a similar situation in the future. Our relevant department is already working on it.

We would like to inform you, that according to the latest updates, your winnings have reached the bank and should be issued to your bank account soon.

We apologize for the situation that has happened, and we hope for your understanding in this case.

Kind Regards,

50Crowns team

It seems you we're right. One way or another should now be a question of a few more days - I hope! 😉🙏

Got the money today🤘

Call the limo!

balintm got the money! 👌🙌👍

Nicely done, well better luck next time, I guess 😋

Hello, I deposited via mifinity. Now I have won, uploaded everything for verification and also received an email that I am verified. When I then wanted to pay out, no mifinity was available. The chat then informed me that mifinity would not allow any payouts. Ok... And how do I get my money now? I should pay out via bank transfer. Ok... I entered all the data and then wanted to withdraw. About half an hour later, my payout was rejected on the grounds that I had to verify my bank account. I then uploaded a bank statement.. Requested a payout again.. And yes, nothing has happened since then. It's been 2 days now. The verification took about half an hour. The first payment that was rejected was about half an hour. Now that everything is there... Nothing happens anymore. And when I read what others have experienced before me... I'm really disappointed

Hallo, ich habe via mifinity eingezahlt. Nun habe ich gewonnen habe alles hochgeladen zur Verifizierung und auch eine Mail erhalten das ich verifiziert bin. Als ich dann auszahlen wollte stand kein mifinity zur Verfügung. Daraufhin wurde mir vom Chat mitgeteilt das mifinity keine Auszahlungen zulassen würde. Ok... Und wie bekomme ich jetzt mein Geld? Ich soll via Bank transfer auszahlen. Ok... Ich habe alle Daten eingegeben und wollte dann auszahlen. Ca. Eine halbe Stunde später wurde meine Auszahlung abgelehnt mit der Begründung das ich mein Bankkonto verifizieren muss. Daraufhin habe ich einen Kontoauszug hochgeladen.. Nochmal eine Auszahlung beantragt.. Und ja seitdem passiert nichts mehr. Das ganze ist jetzt 2 Tage her. Die Verifizierung hat eine halbe Stunde ca. Gedauert. Die erste Auszahlung die abgelehnt wurde auch ca. Ne halbe Stunde. Jetzt wo alles da ist... Passiert nichts mehr. Und wenn ich lese was andere vor mir erlebt haben... Bin ich echt enttäuscht

Hello.

Sounds like the casino should pay more attention to the current situation. 🤔

May I know whether any of those withdrawals were left pending? That would mean someone will check it, preferably from the financials.

Let me know, please.

Hello there, Hakuchin0!

We appreciate that fast payments are essential for gambling platforms, and we are doing all we can to ensure our clients receive quick processing of payments. However, we would like to kindly point out that certain methods may not be available depending on the geographical region, which may have been why you were not able to use Mifinity for withdrawal.

We kindly request that you provide us with more information on the withdrawal process, so we can better understand the situation and offer assistance. Alternatively, we would be more than happy to help you if you contact our support team with your request.

Kind Regards,

50Crowns team.

Very bad experience. I've been waiting for my payment for several days, no matter how often I ask, support says the finance department is processing the cases and the case will be resolved. Only problems and no solutions.

Sehr schlechte erfahrung. Seit mehrere tage warte auf meinem auszahlung egal wie oft man frägt ,support sagt finanzabteilung bearbeitet die fälle und das fall wird gelöst. Nur probleme und keine lösungen.

Is your account fully verified at this casino, and have you had any successful withdrawals there before?

Hi Romi, my account is fully verified but withdrawals have not been processed, I've been waiting a week.

Hi Romi, mein konto ist vollständig verifiziert aber auszahlungen sind nicht durchgeführt schon eine Woche Wartezeit.

Hi there,

the delay almost meets the usual season holidays.

Well, I imagine it must be a pain, but no matter how much we would love to help, we have to give casino some time to deal with it without an intervention. It is good you are still in contact with support; keep it that way, please. If the casino fails to resolve the matter in the next full week, then our specialists will be at our service. I wish I had better news for you.

50 Crowns closed my account immediately after the deposit. They also refuse to refund my 200e deposit. When I ask about the refund in chat, they only reply: ''Thank you for waiting. We have carefully reviewed your case, and while we understand your situation, we are unable to fulfill your request for a return of funds at this time.''

50 Crowns sulki tilini heti talletuksen jälkeen. He eivät myöskään suostu palauttamaan minulle 200e suuruista talletusta. Chatista kun kysyy talletuksen palauttamista he vastaavat vain: ''Thank you for waiting. We have carefully reviewed your case, and while we understand your situation, we are unable to fulfill your request for a return of funds at this time.''

Hello,

quite disappointing, I reckon.

May I know why your account has been closed in the first place? The thing is that casinos usually do not refund if they believe the player did something wrong. Perhaps if we focus on what possibly led to the account closure, we can think something up.

I guess we find out more in the complaint and the request submitted. 👍

With luck, there is an alternative outcome to be reached.

DO NOT USE THIS COMPANY OR ANY CASINOS UNDER IT!

This is a scam casino, and part of the 50 Crowns casino group, any casino with the 50 crowns name should be avoided.

Owned by the parent company Hollycorn NV (who are also known to run many casinos that steal money and operate with questionable practices).

All of these casinos are licensed by The Curacao gaming board, known to be a corrupt licensee!

I deposited £10 with this casino, then when I realised that their welcome offers were not as advertised, I deposited another £15 to bring my balance up to the £25 minimum withdrawal. My withdrawal was rejected because they required verification documents. Upon looking at my bank statement I realised 2 payments had been taken using point of sale card machines, one by a company that sells thermal insulation.

I put in a refund request to claim my £25 back and that has now been in the review process for 4 days, yesterday i uploaded the documents they ask for to verify my account (they are happy to take your money before verification but will not allow you to withdraw even after verification). I was told verification takes upto an hour… my documents have now been in the verification process for 15 hours.

Customer support is useless, with the same ai generated automated responses, live chat support is the same, there is no phone number for most of these although I did find a UK support phone number, that was answered by a lady, said she wasn’t part of 50 crowns casino and promptly hung up.

In short the whole outfit from the company that licenses this casino, through the parent company and down to this casino and all other casinos owned by Hollycorn NV should be avoided! Do not get scammed by the companies that are operated using corruption, deception and scam tactics!