pre 7 meseci
Ako želite da diskutujete bilo šta vezano za 500 Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
500 Casino - opšta diskusija
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pre 7 meseci
Zdravo, veoma dobro, budite oprezni sa 500.casinom, mesecima bez problema uplaćujem nekoliko računa i nisu me blokirali dok sam gubio, sve do pre nekoliko dana kada sam dobio sportsku opkladu i došao do 2700 evra profita i kakva koincidencija baš tamo. Po njima, otkrivaju moje račune, blokiraju me, zaplenu sve i čak mi ne vraćaju prethodne depozite, upozoreni ste.
Automatski prevedeno:
pre 7 meseci
Uhm, so technically you were accused of creating multiple accounts, thus your winnings were voided, correct?
This is usually confirmed during the verification process, which is normally triggered by withdrawal. Had you verified your account sooner, maybe?
Also, have you ever created more than one account? Sorry, I had to ask...
Hold on - I found your complaint! You self-excluded in the past, yet were able to create a new account with the very same personal details,... That's something! 🙁
Ažurirano od strane autora pre 7 meseci
pre 7 meseci
For months and months I deposited without problems in the accounts, they blocked me just when I won the highest amount 2700 euros, while I lost there were no problems, they acted in bad faith
pre 7 meseci
Ako sam napravio više naloga da preskočim 3 meseca samoisključenja, požalio sam jer sam se isključio, kazino je prekršio svoja pravila dok sam gubio, pošto sam dobio veliku pobedu, zabranili su me i konfiskovali, u dobroj nameri nisu postupili , čak i pod pretpostavkom moje greške.
Automatski prevedeno:
pre 7 meseci
I understand why you feel like this, it is indeed a troublesome situation you find yourself in. Maybe you're correct and mistakes have been made on both sides. At this moment it looks like this.
Give Kristina some time, though. She'll get back to you in 3 days by the way. I ask you to be patient.
I also spotted something about sports betting, have you ever played casino games too?
pre 7 meseci
Zdravo, hvala puno, da, igrao sam sportsko klađenje i kazino, posebno dreamcatcher, black Jack i ponekad funkitimes i luda vremena, pozdrav
Automatski prevedeno:
pre 7 meseci
Hi there!
I appreciate your feedback. There is actually one issue, we do not deal with sports-betting-related situations; thus, I hope Kristina will find a way to escalate your complaint further. I think we both feel your complaint is more complex, so let's see how it develops. I just thought you should know.
pre 7 meseci
Hvala vam puno, kao što sam vam rekao, kladim se u kazinu i na sportsko klađenje, u stvari novac koji se kladim u kazinu je mnogo više nego u sportu, pozdrav
Ažurirano od strane autora pre 7 meseci
Automatski prevedeno:
4
pre 7 meseci
Hi!
That's certainly good news regarding the complaint. I truly hope there is a way to resolve it fairly! For the moment, we just need to give it some time. Even though I hate waiting for myself, it is inevitable.
Let's be positive!🤞🤞🤞
pre 7 meseci
Moja žalba je odbijena, dve napomene,
Kažete da sam priznao da sam otvorio više naloga da bih preskočio limite klađenja, to je netačno, priznao sam samo vreme samoisključenja, drugo, čini se vrlo jasno iz snimaka ekrana koje sam vam poslao da kazino nije primenio svoje pravilo više računa tokom mnogo meseci, a primenjivao ga je samo kada mu je koristilo da opravda krađu mog novca, ako je krađa od mene prava reč, ako je to pošteno prema vama, razočarali ste me,
Ipak, hvala vam na vašem vremenu, pozdrav
Ažurirano od strane autora pre 7 meseci
Automatski prevedeno:
pre 7 meseci
Hello.
You know this is a forum, the members of the Complaint Team do not respond here. Thus, I'd like to ask you whether you can send this response to the complaint handler.
I found this:
"Hello, well, I opened 9 accounts, some of which I sent you the deposit history during this year, as I told you, I was excluding myself when I lost but since I regretted it and I didn't want to wait the 3 months, I opened more and more seeing that they didn't put any problem,"
Why do you think you should be refunded now for the money you've lost? I think it is rather obvious that it was you who broke the rules to be able to play again.
Is there something more to that, please? In such a case, provide new information and ask for the complaint to be reopened, please.
Ažurirano od strane autora pre 7 meseci
pre 7 meseci
Zdravo, shvatio sam da se u ovim slučajevima depoziti vraćaju i još više s obzirom na to da sam sa tih 2700 evra zarađenih, ukupno izašao sa profitom između svih računa.
Pre neki dan ste rekli da je to složena žalba i odjednom dolazite kod mene i kažete mi: prekršio si pravilo i zajebao se, šta se promenilo? Čak si rekao da sam možda bio u pravu i da su greške moje i kazino, ali igrač je taj koji preuzima svu štetu, stvarno smešno
Zašto me ponavljaš kao kazino koji je prekršio pravila? Znam ovo vrlo dobro, ali i kazino je to prekršio primenom svog pravila SAMO kada osvojite znatnu sumu, mislim da je PRILIČNO OČITNO LOŠA VERA 500.KASINO PRIMENOM NAKON MJESEČNOG UPOTREBE NA SVE RAČUNE BEZ IKAKVIH PROBLEMA , da vidimo da li je tako velikim slovima saznaj jednom za svagda o žalbi hvala pozdrav
PS: Recite osobi zaduženoj za pritužbu da je pravilno napiše jer u njoj piše da sam priznao da sam kreirao naloge da bih preskočio ograničenja klađenja. TO JE LAŽNO I NE VIDIM DA JE ISPRAVLjANO
Ažurirano od strane autora pre 7 meseci
Automatski prevedeno:
pre 7 meseci
I think it was written quite clearly. If there was a problem in communication and something was misunderstood by the complaint team or if you would like to add something, you have the possibility to reopen the complaint. From what Radka wrote, I would also understand that you had 9 accounts open in the casino, which is a clear violation of the rules.
I understand your frustration, but if something has been misinterpreted, we are just admins on the forum and not directly involved in the complaint process. I hope you understand the situation.
pre 5 meseci
Date: 26/11/2023
CSGO500
Hello! I have a problem with the output. I made a deposit of $2300 and was immediately banned from betting on sports. On November 26, 2023, I tried to withdraw my deposit and was refused. In the support chat they told me that I need to win back the deposit amount. I did this in the casino section as they told me in the chat. My profit was $1600. After the repeated withdrawal, I was asked for verification. When I passed it, I was told that I was suspected of fraud and having other accounts. I never cheated and played honestly. I never had other accounts, after that at first they stopped responding to me and then my account was blocked and my balance was canceled. They blocked my chat with support and they don't respond to my email. I think I was blocked by mistake and I want my money back
pre 5 meseci
Hi, I'm sorry for the situation you're in. I see that you have a blocked account, so if you think it's not a mistake on your part, we'll try to help you.
Nevertheless, is your case only related to sports betting ?
pre 4 meseci
My account is completely blocked. I was not given the opportunity to withdraw money. First, the sports section was closed, I won back my deposit in the casino and after that all sections were closed and my balance was reset to zero
pre 4 meseci
They you should consider submitting a complaint on our website.
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