Žao mi je zbog ovog problema koji imate u ovom kazinu, nažalost, kao što možete pročitati u ovoj temi niste sami u ovoj situaciji. Organ za licenciranje, u slučaju 7Bets.io 👈, koji je Kostarika, uopšte ne reaguje kada su u pitanju žalbe igrača, što dodatno otežava našem timu za žalbe da pomogne igračima u njihovim slučajevima.
Da li su vam objasnili šta su tačno mislili da su vaši dokumenti lažni? Pitam se da li je ovaj problem rešen ili je još uvek na čekanju?
Ako smatrate da vam je potrebna pomoć našeg tima za žalbe, evo linka 👈, gde možete da uložite žalbu, kako bi naš tim pokušao da vam pomogne i da sve ovo reši. Nadamo se da će moći da komuniciraju sa kazinom i dobiju odgovore na neka pitanja u vezi sa ovim pitanjem. Ako kazino sarađuje, organ za izdavanje dozvola ne uzima u obzir slučaj, šta bi ovde moglo biti dobro.
Obavestite nas šta će biti vaš sledeći korak, čekaćemo vaš odgovor.
I'm sorry about this issue you are having at this particular casino, unfortunately, as you can read in this thread you are not alone in this situation. The licensing authority, in case of 7Bets.io 👈, which is Costa Rica, is not responsive at all, when it comes to players complaints, which makes it even more difficult for our complaint team to help players with their cases.
Have they explained to you, what did they exactly mean, by saying your documents are fake? Was this issue resolved, or is it actually still pending, I wonder?
If you feel, you need help of our complaint team, here is the link 👈, where you can submit a complaint, so our team could try to help you out and get all this resolved. Hopefully they will be able to communicate with the casino and get answers to some questions regarding this issue. If the casino cooperates, licensing authority is not taken into the case, what could be a good thing here.
Please let us know, what your next step will be, we'll be waiting for your response.
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