pre 7 meseci
Do not worry about it at all. Have you got any update regarding this, by any chance?
Bankonbet Casino - opšta diskusija (strana 2)
pre 7 meseci
Every day they are saying it is going to be in your account ...
Lately they said it should happen friday 05 April 24.
pre 7 meseci
Ok, keep us updated, please.
pre 7 meseci
The credit it back again today . Same reason .
pre 7 meseci
So I'm sorry if the same thing happened again and you didn't get the money. But didn't you try to ask if there would be an alternative payment method and try some other one ? Or have you contacted the bank to see if they have any problems ?
Anyway, since you have an open complaint, our team will try to help you in your situation and I firmly believe that you will get the money as soon as possible. If anything changes, let us know.
pre 7 meseci
Hello team.
Well I contacted them, unfortunally there is no alternative way as they clearly advise in their reply to keep the say payment method of the deposit also besides bank transfert there a lot of crypto currency methods that I don't use and withdrawal to your credit card which obviously not my case. I paid with debit card from my bank account and their payment provider accepted it immediately 4 times. This what also frustrated me and I really don't know what's happening with them if they are bluffing or what as I read a lot reviews in the internet and seems to be their method of getting money from players iam really confused.
By the way today I did again the same withdrawal request and I will keep you all updated and let's see .
Thx again for your support ❤❤
pre 7 meseci
Hello and thank you for the update. I reckon that if you used the bank transfer for the deposit, you should be able to use it to withdraw the money as well, or the casino should give you some other option, which is available to you, actually.🤷♀️
Please do not get into any conclusions, and try to be patient, so our team can work on your case and find a solution to this issue. Have you sent the information Veronika asked for in your complaint yet? Please do so, and hopefully she will be able to help you out. Keep us updated here, for sure.
pre 4 meseci
Bankonbet otkazuje moje isplate i otkazuje ih već 5 dana. I ne daju mi rešenje. Želim da podignem svojih 2600 evra jer. Kada sam položio novac, to mi nikada nije predstavljalo problem, a sada kada sam ga izvadio, to mi stvara problem i želim svoj novac i rešenje. Hvala za pomoć
Automatski prevedeno:
pre 4 meseci
Hi, and the reason why you can't withdraw money, did the casino tell you or not? Are there any delays or problems with the payment provider?
I see that you have already managed to file a complaint, so if the problems persist, the team will try to help you.
However, it should be added that we give the casinos 14 days to resolve everything relevant to this process, and if they fail to do so, then our team will come in and investigate and contact the casino.
For now, however, we will have to be patient and I would certainly try to keep myself informed.
If you have something new, be sure to let me know.
1
pre 2 nedelja
Zdravo 🙋♀ Takođe sam čekao isplatu putem bitkoina 5 dana... Podrška je dobra i prijateljska, ali nije dostupna 24/7 (GREŠKA! Zendesk nije dostupan). Mislim da ni ja neću dobiti isplatu 🙁. Napravio sam beskrajne snimke ekrana i ne razumem dobru ocenu Casino Gurua... Igrao sam tamo samo zato što ste ovom kazinu dali toliko poena, jer zaista imam puno poverenja u Casino Gurua. 
Automatski prevedeno:
pre 2 nedelja
Hi, the good news is that the casino handles their complaints and addresses their problems.
However, when it comes to your withdrawal, did the casino tell you why it has a delay? Is this your first withdrawal?
I would have thought that if it was bitcoin, it might be faster, but there might be something in the way that you don't have the money for yet. On the other hand, I wouldn't be skeptical as long as the casino also writes you off and lets you know. If nothing happens and nothing happens in 14 days and you don't have your money, then let us know and we will certainly try to help you as well. 🙂
pre 2 nedelja
Zdravo, da, to je moja prva isplata... razlog koji mi je naveden je taj što je odeljenje finansija bilo veoma zauzeto i ja sam bio na listi čekanja. Rado ću vam se javiti za 12 dana i dati povratnu informaciju ako se nešto promeni... Hvala na pomoći, stvarno ne mogu dalje... PS: danas su mi ponovo ponuđeni besplatni okreti, što Očigledno nisam prihvatio, inače bi moja isplata bila otkazana (sve veoma obmanjujuće) 
Automatski prevedeno:
pre 2 nedelja
You were right not to take the bonus. Eventually, I wouldn't have gambled with the money and waited for the situation to be resolved. I would also try to check in once in a while to see what's going on with my withdrawal, and if nothing relevant happens, then I would file a complaint.
The casino also has a pretty high safety index, so I would expect it to be resolved soon and you will get your money.
I'll be waiting for news.
1
pre 2 nedelja
Zdravo 🙋♀ jarooo pisanje ti donosi sreću 🍀 sada je novac konačno stigao... hvala na razgovorima! Slučaj rešen.
Automatski prevedeno:
1
pre 2 nedelja
You couldn't have brought anything better news. I'm glad you got your money and that it didn't take any longer. Sometimes you just have to be a little more patient and everything will work out.
Anyway, do you think you'll still be playing here? 🙂☘️😊
pre 2 nedelja
😃Ni pod kojim okolnostima neću ponovo igrati u ovom kazinu... čekanje i sumnje su me previše opterećivale. Za sada pravim pauzu od kazina. PS: hvala vam još jednom, stvarno mislim da ste mi doneli sreću 🙋♀🌻✌🏻 i drago mi je da kazino Guru postoji!
Automatski prevedeno:
pre 2 nedelja
Thank you for your reply.
If you ever need luck again and have a problem in the casino, feel free to share it and write. Maybe I'll bring it to you again. ☘️😊
Have a nice weekend.😁
1
pre 1 nedelje
Imam zahtev za povlačenje novca u ovom kazinu od 20.10, jednostavno je na čekanju. Online ćaskanje me obaveštava da postoji kašnjenje u plaćanju, izvinjava se i strpljivo je sa kupcima i to je sve!
Moj novac je u njihovom sefu, to je sve!
Ono što me hvata je da ovaj kazino odlaže plaćanja da vidi da li kupac otkazuje i gubi sve!
Ne mogu da razumem! Čak mi i ne traže dokumenta, čak sam uzeo slobodu da ih pošaljem mejlom i danas je sve isto! Lamentable.
Automatski prevedeno:
pre 6 dana
Hi, when I looked at the case of the player who wrote before you, he also had a rather long delay. I would say it could be a tactic but it doesn't have to be, obviously only the casino knows.
Anyway, I would recommend not to do anything with the money, don't cancel the withdrawal or gamble with it if there is a chance of getting it.
I would also add that we give casinos 14 days to sort out what is needed and if they don't send you the money, then by all means get in touch and we will try to help.
So could we make a deal like that?
