pre 11 meseci
Ako želite da diskutujete bilo šta vezano za BassBet Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
BassBet Casino - opšta diskusija
pre 11 meseci
Scam
pre 11 meseci
Sajt ne radi i moja sredstva su kod njih
Automatski prevedeno:
OdgovoriCitiraj1
pre 11 meseci
Despite submitting all the required documentation, including my Revolut account statement and card screenshots, the withdrawal has been continuously delayed with no valid explanation.
The documents I’ve provided are correct and comply with their guidelines, yet BassBet has repeatedly rejected them. Their customer support has been sending automated, AI-generated responses, claiming my documents are being reviewed but without providing any concrete updates.
I’m frustrated because I’ve been promised multiple times that the issue will be resolved, but I’ve received no clear answers or actions. Instead, I’m simply told that the withdrawal is in queue, and they keep using verification as an excuse for the delays, especially with the weekend approaching. It feels like the delays are intentional, as they avoid processing withdrawals before the weekend.
BassBet operates under the Anjouan Gaming License Authority, and I’m beginning to question whether they’re following proper regulatory standards in processing withdrawals. It’s been extremely frustrating, and I wanted to share my experience to see if others have faced similar issues or have advice on how to proceed.
Has anyone else dealt with similar delays or the use of AI responses from BassBet? Any insights would be appreciated!
Obrisan
Robinpett
je izbrisao post
pre 11 meseci
Despite submitting all the required documentation, including my Revolut account statement and card screenshots, the withdrawal has been continuously delayed with no valid explanation.
The documents I’ve provided are correct and comply with their guidelines, yet BassBet has repeatedly rejected them. Their customer support has been sending automated, AI-generated responses, claiming my documents are being reviewed but without providing any concrete updates.
I’m frustrated because I’ve been promised multiple times that the issue will be resolved, but I’ve received no clear answers or actions. Instead, I’m simply told that the withdrawal is in queue, and they keep using verification as an excuse for the delays, especially with the weekend approaching. It feels like the delays are intentional, as they avoid processing withdrawals before the weekend.
BassBet operates under the Anjouan Gaming License Authority, and I’m beginning to question whether they’re following proper regulatory standards in processing withdrawals. It’s been extremely frustrating, and I wanted to share my experience to see if others have faced similar issues or have advice on how to proceed.
Has anyone else dealt with similar delays or the use of AI responses from BassBet? Any insights would be appreciated!
pre 11 meseci
It is completely understandable that you feel frustrated if no one gives you any clear answer.
Have you checked all your documents if they're in the right format, though? Usually it is the PDF format casinos require.
Our complaint team has informed you that they will be able to intervene in your case only after the 14-day time period passes, so hopefully the casino will be able to fix everything before then. We'll keep an eye on your complaint, for sure.
Also keep us informed whenever there's any updates, please.
OdgovoriCitiraj2
pre 11 meseci
I have submitted the correct documentation multiple times, using standard PDF files directly from my Revolut account. The documents are not the issue, as I have followed their guidelines meticulously.
Initially, I submitted the last 6 months of transactions, but BassBet asked for the last 2 months instead. I provided those as well, and both sets of documents were rejected. This is despite the fact that I know these documents are correct, as I’ve successfully used the same verification process with other operators.
It has now been 10 days since I requested the withdrawal, and I’ve tried verifying my account three times. However, I’ve received no feedback in the last 3 days. The lack of communication and continuous delays are becoming increasingly frustrating, and I’m still left in the dark regarding the status of my withdrawal.
Izmenjeno
pre 11 meseci
Navodno sajt nije ovlašćen u mojoj zemlji. Što mi je čudno budući da igram i normalno uplaćujem i isplaćujem skoro mesec dana. Nisam siguran koliko moram da dobijem jer nemam ni pristup nalogu
Automatski prevedeno:
pre 11 meseci
Hello,
Do you think it is possible that the casino decided to stop providing its services to players from your country? I mean, it may be close. How about you check your mailbox, spam folder, or any other folder to find out whether you have received something now worth notice in the past? Meanwhile, I'll try to access the site with the VPN set to Portugal, at least.
Update:
I'm able to register:
Based on this, I definitely recommend browsing the email for clues. Let me know if you manage to find something useful. 🙏
Izmenjeno
OdgovoriCitiraj2
pre 11 meseci
Nisam čuo ništa o ovom kazinu, molim vas da mi posavetujete nešto adekvatno u pogledu povrata iz novih kazina.
Automatski prevedeno:
pre 11 meseci
Hello,
I suggest you start reading this thread. The same goes for the other casino you have just asked about.
OdgovoriCitiraj2
pre 11 meseci
Ovaj kazino vam ne dozvoljava da izvršite identifikaciju od početka i kaže vam da nalogu nije potrebna identifikacija i kada morate da izvršite povlačenje traži identifikaciju iako u uslovima i propisima piše da morate da uradite identifikaciju, nije tako. Budite oprezni!!!! Ovo je nepravedno i zakasnićete sa povlačenjem
Automatski prevedeno:
OdgovoriCitiraj2
pre 11 meseci
Ovaj kazino vam ne dozvoljava da izvršite identifikaciju od početka i kaže vam da nalogu nije potrebna identifikacija i kada morate da izvršite povlačenje traži identifikaciju iako u uslovima i propisima piše da morate da uradite identifikaciju, nije tako. Budite oprezni!!!! Ovo je nepravedno i zakasnićete sa povlačenjem
Automatski prevedeno:
pre 11 meseci
I have that problem.. 11 days now
pre 11 meseci
I have submitted the correct documentation multiple times, using standard PDF files directly from my Revolut account. The documents are not the issue, as I have followed their guidelines meticulously.
Initially, I submitted the last 6 months of transactions, but BassBet asked for the last 2 months instead. I provided those as well, and both sets of documents were rejected. This is despite the fact that I know these documents are correct, as I’ve successfully used the same verification process with other operators.
It has now been 10 days since I requested the withdrawal, and I’ve tried verifying my account three times. However, I’ve received no feedback in the last 3 days. The lack of communication and continuous delays are becoming increasingly frustrating, and I’m still left in the dark regarding the status of my withdrawal.
pre 11 meseci
I am glad that most of the documents are okay; it is the first step to success.
What reason they gave you though for this rejection, I wonder? Especially if you use the same documents elsewhere.
It is completely understandable to feel frustrated whenever there is no communication from the casino side. We experience this many times as well, unfortunately.
Now we will hopefully be able to contact them regarding your complaint. Please try to stay with us.
pre 11 meseci
Ovaj kazino vam ne dozvoljava da izvršite identifikaciju od početka i kaže vam da nalogu nije potrebna identifikacija i kada morate da izvršite povlačenje traži identifikaciju iako u uslovima i propisima piše da morate da uradite identifikaciju, nije tako. Budite oprezni!!!! Ovo je nepravedno i zakasnićete sa povlačenjem
Automatski prevedeno:
pre 11 meseci
Have you experienced this yourself as well? It is really unfortunate.
How long did it take to withdraw at the end, if I may ask?
pre 11 meseci
I did Get The rest today.
pre 11 meseci
Ko je izvršio povlačenje sa Bassbet-a i za koliko vremena? Moj nalog kaže da ne moram da verifikujem svoj identitet, ali kada smo razgovarali u ćaskanju uživo, rekli su mi da sada to nije neophodno, ali će možda biti potrebno u budućnosti, tako da je logično da je politika kazina da zahteva identifikaciju kada želimo da izvršimo povlačenje i ovo je veoma nepravedno jer sam lično spreman da proverim svoj identitet od početka, ali neću vam reći koliko vam je potrebno iskustvo i koliko vam je potrebno vreme za isplatu
Automatski prevedeno:
pre 11 meseci
Hello, I hope you don't mind me moving your post to this thread. In my opinion, you will find the feedback here.
As far as I can say, the majority of players would prefer to be verified before the first deposit is made. Not every casino is ready to reflect on these preferences. On the other hand, it has quite a logical explanation too. Well, I'd say we have to set our priorities and then consider options.
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