pre 1 meseca
Ako želite da diskutujete bilo šta vezano za Betflare Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Hej. Ovo je prvi put da se susrećem sa nečim ovakvim. Da li je to normalno i da li je neko imao informacije o tome? Kako to funkcioniše?
Hey. This is the first time I've encountered something like this. Is this normal and has anyone had any information about this? How does it work?
Hej. pierwszy raz się spotkałem z takim działaniem. Czy to normalne i czy ktoś miał takie informacje ? Jak to przebiega ?
Nije ništa neobično što će ponekad kazino to učiniti. To se dešava kad god provajder igara treba da proveri da li je sve u redu u vezi sa vašim igranjem.
Nažalost, ne postoji tačan vremenski okvir za to, jer je svaki slučaj individualan i potrebno ga je ispitati.
Nadam se da to neće dugo trajati, pa vas molimo da nas obavestite o proverama. A ako vam treba naša pomoć, tu smo za vas.
Mogu li da pitam u kom kazinu ste ovo doživeli, molim vas?
It is nothing unusual that sometimes the casino will do this. It happens whenever a game provider needs to check if everything was okay regarding your gameplay.
Unfortunately, there is no exact timeframe for this because every case is individual, and they need to investigate it.
I hope that it won't last long, so please keep us updated regarding the checks. And if you need our help, we're here for you.
May I ask at which casino you experienced this, please?
Zdravo.
Hvala vam što ste nam se vratili. Verujem da je vremenski okvir koji je kazino pružio prilično velikodušan, ako ne i optimističan. Svakako bih pokušao da prihvatim sadašnju situaciju. Ne možete ništa preduzeti dok se istraga ne završi, zato ostanite prisebni i izbegavajte da budete pod stresom. 🙏
Obavezno nam javite kako je prošlo, molim vas! Želimo da osiguramo da je sve obavljeno pošteno i nepristrasno.
Hello.
Thank you for getting back to us. I believe the time frame the casino provided is quite generous, if not optimistic. I would certainly try to accept the current situation. You cannot take any action until the investigation concludes, so maintain your composure and avoid becoming stressed. 🙏
Make sure to let us know how it went, please! We want to ensure that everything was conducted fairly and impartially.
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Detalji ovde:
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Details hier:
https://casinoguru-ch.com/de/forum/casinos/stelario-casino---generelle-diskussion/4#post-152026
Posle dve nedelje, pisali su da je sve u redu. Od tada se ništa slično nije ponovilo.
hvala i srdačan pozdrav
After two weeks they wrote back saying everything was fine. Since then, nothing like this has happened again.
thanks and best regards
Po dwóch tygodniach odpisali że wszystko ok. Od tego czasu już nic takiego nie miało miejsca.
dzieki i pozdrawiam
Hvala vam na ovom ažuriranju; lepo je to čuti.
Thank you for this update; it is nice to hear that.
Imam nalog u ovom kazinu, igram dugo, dostigao sam 11. nivo VIP koji mi daje 25 evra za rođendan koji sam dobio normalno, bez depozita, a za novu godinu 25 evra . Kontaktirao sam čet i piše da za mene nema bonusa bez depozita, ovo nije tačno, želim pomoć od gurua jer na računu jasno piše iznos i kada ga dobijem, hvala vam puno.
I have an account at this casino, I have been playing for a long time, I have reached the 11th level VIP which gives me 25 euros for my birthday, which I got normally, no despoit bonus, and for the new year, 25 euros. I contacted the chat and it says that there is no no despoit bonus for me, this is not correct, I want some help from the guru because the account clearly says the amount and when I get it, thank you very much.
Έχω κάνει λογαριασμό σε αυτό το casino αρκετό καιρό έχω παίξει έχω φτάσει στο 11 level vip που μου δίνει 25 ευρώ για τα γενέθλια που τα πήρα κανονικά no despoit bonous και για το νέο έτος 25 ευρώ μηλησα με το chat και λέει πως δεν υπάρχει no despoit bonous για μένα αυτό δεν είναι σωστό θέλω μια βοήθεια από το guru γιατί στο λογαριασμό το λέει καθαρά το ποσό και πότε το παίρνω ευχαριστώ πολύ
zdravo,
Iako zamišljam da je bonus važan deo vašeg kazino iskustva, nisam uveren da smo u poziciji da zatražimo bonus za vas. Da li sam možda nešto prevideo? Ljubazno me obavestite.
Hello,
Even though I imagine the bonus is an important part of your casino experience, I'm not convinced we are in a position to request a bonus for you. Did I perhaps overlook anything? Kindly let me know.
Hvala što ste mi odgovorili, bonus je važan, jeste, ali mi govori da nemam pravo na njega - to je nagrada što sam napravio promet, nezakonito je pod uslovima kada kazino ima VIP program ako ja Ne varam se - kontaktirao sam VIP odeljenje putem mejla, nisu mi odgovorili, verujem da mi možete pomoći ako razumete šta tačno govorim.
Thank you for answering me, the bonus is important, yes, but it tells me that I am not entitled to it - it is a reward that I made a turnover, it is illegal under the conditions when a casino has a VIP program if I am not mistaken - I contacted the VIP department via email, they have not answered me, I believe you can help me if you understand what I am saying exactly.
Ευχαριστώ που μου απαντήσατε το μπόνους είναι σημαντικό ναι αλλά μου λέει πως δεν το δικαιούμαι - είναι επιβράβευση που έκανα τζίρο είναι παράνομο βάσει προϋποθέσεων όταν ένα casino έχει vip πρόγραμμα αν δεν κάνω λαθος- μηλησα μέσω email με το τμήμα vip δεν μου έχουν απάντηση πιστεύω πως μπορείτε να με βοηθήσετε αν έχετε καταλάβει τι σας λέω ακριβως
Iskreno da vam kažem, potpuno je na kazinu da li će dati bonus svojim igračima, kome i kada. To je van naših ruku, a mi nismo u mogućnosti da utičemo na njihovu odluku na bilo koji način.
Možda pokušajte ponovo da ih kontaktirate? 🤔
To tell you the truth, it is completely up to the casino whether they give a bonus to their players, to whom, and when. It is out of our hands, and we are not able to influence their decision in any way.
Maybe try to contact them again? 🤔
Hvala vam puno, razumem, morao sam da igram da bih dobio novogodišnji bonus, nisu mi rekli, ali čim sam napravio depozit, dali su mi 25 evra, morao sam da igram više od 3 meseca , u svakom slučaju, hvala vam puno
Thank you very much, I understand, I had to play to get the new year bonus, they didn't tell me, but as soon as I made a deposit, they gave me the 25 euros, I had to play for over 3 months, anyway, thank you very much
Ευχαριστώ πολύ το καταλαβαίνω έπρεπε να παίξω για να μου δώσει το μπόνους της νέας χρονιάς δεν μου το είπαν αλλά μόλις έκανα κατάθεση μου το έδωσαν τα 25 ευρώ είχα να παίξω πάνω από 3 μήνες πάντως σας ευχαριστώ πολυ
Da, ponekad je potrebno napraviti depozit među bonusima, inače ih kazino obično ne daje igračima. Ali dok je sve u redu i rešeno, onda sam srećan.
Ako imate neko drugo iskustvo, ne ustručavajte se da podelite.
Yes, sometimes it is necessary to make deposits among the bonuses otherwise the casino usually does not provide them to the players. But as long as everything is in order and solved, then I am happy.
If you have any other experience don't hesitate to share.
Zdravo, imao sam čudno iskustvo. Igrao sam 1.12.2025. sa bonusom od 200/100. Položio sam 50 evra. Igrao sam nekoliko sati. Ostvario sam dve dobre pobede od preko 200 evra. Ali shvatio sam da kada sam napustio igru, novac je bio malo na mom računu. Nisam ništa rekao. Na kraju sam izgubio. Bonus je završen. Sledećeg dana, prijavljujem se na svoj nalog i vidim aktivirane 25 evra i bonus od 200/100 od prethodnog dana. Moje pitanje je da li je ovo problem sa kazinom ili provajderom? Bravo za kazino koji mi je dao novac, ali je legalno da je to uradio. Ne znam šta se dešava u svemu ovome. Zato i pitam. Hvala unapred.
Hello, I had a strange experience. I played on 1/12/2025 with a 200/100 bonus. I deposited 50 euros. I played for several hours. I made two good wins of over 200 euros. But I realized that when I left the game, the money was a little low in my account. I didn't say anything. I ended up losing. The bonus ended. The next day, I log into my account and see 25 euros and the 200/100 bonus from the previous day activated. My question is, is this a problem with the casino or the provider? Well done to the casino that gave me the money, but it's legal that it did this. I don't know what's going on in all this. That's why I'm asking. Thanks in advance.
Γεια σας είχα μια περίεργη εμπειρία έπαιξα την 1/12/2025 ένα μπόνους 200/100 έβαλα 50 ευρώ έπαιξα αρκετές ώρες έκανα δύο καλές νίκες πάνω από 200 ευρώ - αλλά κατάλαβα πως όταν βγήκα από το παιχνίδι τα χρήματα ήταν ποιο λίγα στο λογαριασμό μου δεν είπα κάτι τελικά έχασα τελείωσε το μπόνους, την επόμενη μέρα μπαίνω στο λογαριασμό μου και βλέπω 25 ευρώ και ενεργοποιημένο το μπόνους 200/100 της προηγούμενης ημέρας, η ερώτηση μου είναι αυτό πρόβλημα του casino η του παρόχου μπράβο στο casino που μου έδωσε τα χρήματα αλλά αυτό είναι νόμιμο που έκανε δεν ξέρω τι γίνεται σε όλο αυτό για αυτό σας ρωτάω ευχαριστώ εκ των προτέρων
Zdravo, možda bi bilo dobro da ovde objaviš bonus sa kojim si igrao pa da vidim u čemu je poenta.
Takođe, ako niste sigurni, svakako bih kontaktirao uživo ćaskanje/podršku da se uverim da je sve u redu. To bi verovatno bilo najrazumnije jer bi trebalo da vam odgovore i razjasne situaciju.
Možete li pokušati?
Hi, maybe it would be good to post here the bonus you played with so I can see what's the point.
Also, if you're not sure, I'd definitely contact live chat/support to make sure everything is ok. That would probably be the most sensible thing to do because they should be able to answer you and clarify the situation.
Can you try?
Igrao sam bonus 200/100, izdat je od 31.12.2024, važi do 1.2.2025, poseban bonus za novu godinu, igrao sam 1.1.2025, izgubio sam bonus, to istekao, a sledećeg dana sam se prijavio na svoj nalog i našao da je bonus aktiviran sa 25 evra. Ono što ja pitam je stvar dobavljača, kompanije. Kompanija kaže da provajder nije obezbedio ispravno ažuriranje.
I played a 200/100 bonus, it was issued from 31/12/2024, valid until 2/1/2025, a special bonus for the new year, I played on 1/1//2025, I lost the bonus, it expired, and the next day I logged into my account and found the bonus activated with 25 euros. What I'm asking is a matter for the provider, the company. The company says that the provider did not provide the correct update.
Έπαιξα ένα μπόνους 200/100 το είχε βγάλει από τις 31/12/2024 σε ισχύ μέχρι τις 2/1/2025 ειδικό μπόνους για το νέο έτος έπαιξα 1/1//2025 έχασα το μπόνους εληξε και την επόμενη μέρα μπήκα στο λογαριασμό και βρήκα ενεργοποιημένη το μπόνους με 25 ευρώ αυτό που ρωτάω είναι θέμα παρόχου η εταιρίας η εταιρία λέει πως δεν έγινε ενημέρωση σωστή από τον παραχο
Pa hvala na pojašnjenju. Tako da bih verovatno postavio četu jasno pitanje a to je da li ja imam bonus i da li je on validan ili je samo greška i ako jeste neka ga uklone da vas ne zbuni.
Dok se situacija ne reši definitivno ne uzimajte više bonusa da biste izbegli probleme.
Verovatno bih to tako uradio.
Well thanks for the clarification. So I would probably ask the chat a clear question and that is whether I have the bonus and it is valid or it is just a mistake and if so let them remove it so that it does not confuse you.
Until the situation is resolved definitely don't take any more bonuses into it to avoid any trouble.
That's probably how I would do it.
Igrao sam bonus, ali na kraju nisam dobio ništa. Pitao sam šta se tačno dogodilo. To mi govori da novac nije pravilno prebrojan. Naravno, ja sam u redu sa ovom kompanijom, ali ova usluga je definitivno čudna i neću ponovo dobiti bonus. Ne želim pravi novac ili bonus bez uslova za klađenje. Hvala vam puno u svakom slučaju.
I played the bonus, but in the end I didn't get anything. I asked what exactly happened. It tells me that the money wasn't counted correctly. Of course, I'm okay with this company, but this service is definitely strange and I won't get a bonus again. I don't want real money or a bonus without wagering requirements. Thank you very much anyway.
Το έπαιξα το μπόνους τελικά δεν έβγαλα κάτι ρώτησα τι ακριβώς έγινε μου λέει πως δεν μετρήθηκαν τα χρήματα σωστά βέβαια με την εταιρία αυτή είμαι οκ αλλά σίγουρα πόλη αυτή η εμπηρεια είναι κάπως περίεργη και δεν θα ξαναπάρω μπόνους δεν θέλω καλύτερα πραγματικά λεφτά η χωρίς απαιτήσεις στηχιματισμου μπόνους ευχαριστώ πολύ παντως
ne krivim te. Dakle, ako nije pravilno izbrojano i kazino je to priznao, onda bi trebalo da preduzmu korak da to poprave. Nadam se da jesu i da to neće biti trajno.
Ako se nešto ponovo desi, obavezno ih obavestite.
I don't blame you. So if it wasn't counted correctly and the casino admitted to it, then they should make a move to fix it. I hope they do and it won't be permanent.
If something happens again, definitely let them know.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.