Kristina investigates everything relevant so that she can then forward your complaint to the person who contacts the casino. At the top right of your complaint you have a timer that each party always has to respond to, so we have to be more patient because this is not the only complaint that Kristina has to deal with. I'm sure she'll get to you soon, so you don't have to worry about her ignoring you.
last night I made a serious mistake, I argued in chat and they suspended my account. They told me they suspended him for gambling but in reality I don't have addiction problems. I think I made a big mess because I have more money in the account. Desperate situation now.
I'd like to say that I'm quite sure I would lose my temper too, being in your situation. The fact that you acknowledge an argument as a mistake further leads me to believe that this was simply an unanticipated outcome of the protracted and extremely frustrating experiences you have had thus far.
Try not to think about that, if that's possible.
The complaint process is designed to work with facts, following a fair and transparent set of steps, so I would like to say that our dedicated members of the Complaint Team are focused on the circumstances aligned to the disputed amount, and surely they are aware of the context.
Please forward the recent events also to Kristina, so she can stay in touch and help you in the best way.
Guys, I have some very important updates to make.
1: As written last night, after a fairly heated chat they suspended my account and today I received an email where they made me take a test to analyze if I have gambling problems and obviously the results of this test are good . Haven't they understood that the nervousness is linked to the withdrawal not yet being received?
2 Here, they sent me an email... the supplier canceled the withdrawal of 500 euros and the money was returned to the gaming account. I connected to the chat and they told me to redo the withdrawal.
3 Last night after the suspension of the account I made a request to withdraw the other money I had in the account, 600 euros, the withdrawal was approved today but obviously I am making all possible entreaties so that this mess doesn't happen again.
In the end, I have to wait if they activate my account again (I hope so given the result of the test) then I wanted to know but would this Genome BankIban where it says in the approved withdrawal be a payment service provider? It was also present in the two withdrawals following the blocked one of 500 euros
I'll post some photos so you understand better.
Then, the email reporting that they think I have some problem with the game (I don't understand why they came to this). Then there is the result of the test I did on that site, the email that updates me on the withdrawal returned to the gaming account and the withdrawal last night that they approved where it says Genome 
A few minutes ago they paid the famous blocked withdrawal there is a new problem however, they suspended my account due to a heated discussion in chat the other day when I still didn't know anything about what was happening... they say they closed it due to gambling but in In reality I don't have any addiction and now they are examining whether to suspend the account permanently. They also invited a test and the result doesn't seem bad to me. They are still deciding.
Withdrawals have been approved and paid but account suspended for I don't know what... However, I saw that there are a couple of sites similar to betonred that have the same software i imagine, I would like to register on one of these (is ninecasino good?) but I don't know if it's possible to do so, I made a thread specifically on this topic.
It would definitely be a good idea to update the complaint and write there that you have received your money. Am I correct that you don't have any money left and you got everything from the casino ?
I also see that they has closed your account for some time and they are investigating. I'm not sure why it would be that you were addicted if you didn't mention it anywhere and where the casino got it from. Also, if you have a problem with this and want to continue using the account, you can mention it in the complaint, but if you have an account with a balance of 0 and the casino decides to close it, it can do so.
I wouldn't sign up for any other sister casinos yet and I would wait to see how this is resolved and when the situation is over we will see. Alternatively, you can ask them about this and how it is if you want to open a new account at a sister casino.
Hopefully everything will be sorted out.
Zdravo, otkazao sam bonus pre igranja. Ništa nisam uspešno uklonio. Kladim se i mogu da podignem svoj dobitak hvala.
Otkažite bonus pre klađenja. Nema uspešnih povlačenja. Ne mogu da podignem svoj dobitak. Hvala vam
Šta želite da ažuriram, samo želim svoj profit
But you also submitted an official complaint through Casino Guru Resolution Center which requires your cooperation through updates. We can't help you without you doing your part.
Find details in these instructions 👈
For now, click or tap this link to update the complaint 👈
Thank you.
Zdravo svima, imam problem sa onlajn kazinom koji se zove opklada na crveno. Ispostavilo se da sam, ne sluteći toga, deponovao na ženinu karticu misleći da je moja. A sa depozitom koji sam dao zaradio sam 2.400 evra koje ne žele da mi plate jer kažu da sam koristio karticu koja nije moja. Prvo su mi tražili gomilu dokumentacije i ja sam je dostavio svima koji su tražili, a dao sam i porodičnu knjigu da vide da moja žena i da imam njenu saglasnost. Pa kažu mi da čuvaju pare, odnosno kradu od mene. Jedno pitanje, da li se ovo može prijaviti policiji? Hvala vam
You are, sadly to say, screwed. You were not using your wifes card by mistake, how would that even be possible considering you need to fill in the name and the number of the card, which clearly would have made you understand what you did. Your money are lost forever and just accept it and stop gambling, because obviously you have a gambling problem using other peoples cards to play.
Zdravo svima, imam problem sa onlajn kazinom koji se zove opklada na crveno. Ispostavilo se da sam, ne sluteći toga, deponovao na ženinu karticu misleći da je moja. A sa depozitom koji sam dao zaradio sam 2.400 evra koje ne žele da mi plate jer kažu da sam koristio karticu koja nije moja. Prvo su mi tražili gomilu dokumentacije i ja sam je dostavio svima koji su tražili, a dao sam i porodičnu knjigu da vide da moja žena i da imam njenu saglasnost. Pa kažu mi da čuvaju pare, odnosno kradu od mene. Jedno pitanje, da li se ovo može prijaviti policiji? Hvala vam
Hi. It is unfortunately prohibited in most online casinos, and this one is not an exception.
I saw your complaint here with our team where Veronika has explained everything to you, so only if the casino will approve that you can use your wife card they will pay your money to you.
There is nothing more we could do about this issue, unfortunately. Please keep us informed about any updates from the casino regarding this case.
Kartica moje žene i moja su veoma slične, nisam znao. Ali u svakom slučaju oni to rade da vam ne daju novac, oni su lopovi. Jer mi nakon što su dobronamerno predali svu dokumentaciju kažu da neće dati novac. A danima pre su mi rekli da predam račun svoje žene da uzmem novac. A sada mi kažu ne. Ludim zbog ovoga. U svakom slučaju, prijaviću ovaj kazino. Zbog netransparentnosti i stalnog laganja.
Ovo su mi rekli dan ranije 
This rule is nothing unusual in most of the casinos, as I told you, so here I can not agree with you that they are thieves, unfortunately.🤷♀️
From our experience, sometimes the live chat is not fully informed about the withdrawal process, so that may cause the lack of information in many cases.
Kartica je već snimljena od februara i nisam shvatio da nije moja i uvek sam je koristio. I kažu mi da će vratiti samo 200 evra koje sam položio da bih osvojio profit. I sad se pitam, šta se onda dešava sa svim prihodima koje sam ostvario ženinom karticom? Hoće li mi ga vratiti? Ili samo šta hoće jer prihod od ženine kartice nije mali. U svakom slučaju, prijaviću ovaj kazino.
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