email sent to complaints@gaming-curacao.com , 24 hours later they replied wanting to know more details, I sent what I could, we will see what they will answer me..
So at least I'm glad they wrote you back. So let me know when you come up with something concrete that they replied to you. 🙂
Zdravo prijatelju, ima li novosti?
Hello ,i've just received this mail today from sbgok@protonmail.com
"Thank you for your inquiry.
Due to limited capacity combined with illness, we could not get back to you more soon as we are used to.
We sincerely apologise for that.
Is your case solved in the meantime?
If not, regarding the information you provided, we handle many similar cases and the Foundation might be able to help you.Maybe it is best to start with discussing your case by phone via Whatsapp.
What day and time would suit you best?
My number from which I will call is +34 643 593 483
Awaiting your reply,"
I hope they speak french, i will send them a message by whatsapp first..
čak i meni nakon što sam dobio nekoliko opklada zaredom i dostigao €1000 (manje ili više od 300 € u depozitu od kada sam otvorio račun) i nakon što sam poslao sve čudne dokumente i selfije koje su tražili od mene da izvršim povlačenje , zatvorili su mi račun držeći sav novac, rekavši da sam prekršio uslove, što očigledno nije tačno. Ako imate ažuriranja ili ste pronašli način da se žalite ili uradite nešto, javite mi, hvala
Hello, I'm so sorry, did they not tell you what Terms you violated ? That would definitely be good to know. Also, did you bet only on sports or did you play some slots ?
Please let me know.
Samo sport, rekli su mi da su uslovi prekršeni, ali citirane tačke su sadržavale mnoge druge podtačke i stoga mi nisu rekli pravi razlog zašto je račun zatvoren. Pitao sam koji sam termin tačno prekršio, ali nisu hteli da mi kažu 
Samo sport, rekli su mi da su uslovi prekršeni, ali citirane tačke su sadržavale mnoge druge podtačke i stoga mi nisu rekli pravi razlog zašto je račun zatvoren. Pitao sam koji sam termin tačno prekršio, ali nisu hteli da mi kažu
Zdravo, i mene je prevario betplais.com, obratio sam se advokatskoj kancelariji i nekoliko udruženja koja pružaju pomoć igračima koji su žrtve kazina Curacao. Nažalost, do danas nema nadoknade, ali nastavljam svoju bitku
They told me the same thing, there regulators were in on this scam. Moreover, they are not licensed by gaming curacao anymore they changed their license to anjoun gaming, this company remains a shady company who gets to operate and is still allowed to take deposits, as soon as they see a winner, they keep your funds even the money you deposited and the winnings ofcourse, and there is no consequences for them. 0 Justice, never betting with offshore companies with these licenses ever again. I asked them to return my deposit , as I did not lose, they have not even given my deposit back it has been a year now.
Edit: and they still have 8.0/10 safety rating, it's a pathetic joke
Zdravo, kakvo razočarenje, zapravo sam primetio da su promenili dozvolu, prokleti su
Samo sport, rekli su mi da su uslovi prekršeni, ali citirane tačke su sadržavale mnoge druge podtačke i stoga mi nisu rekli pravi razlog zašto je račun zatvoren. Pitao sam koji sam termin tačno prekršio, ali nisu hteli da mi kažu
Hello, that's a shame and I'm sorry for what you had to face. I saw from the screenshot that the casino appealed some point 3 and 9. Is there something more specific written there or not ?
Unfortunately, we at Casino.Guru do not deal with sports betting because we do not have experts in it, so we probably cannot help you in this case. But if you are interested, here are the links where you can try to get help.
Links can be found here:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Do you think you'll bite the bullet and file a complaint there ?
They told me the same thing, there regulators were in on this scam. Moreover, they are not licensed by gaming curacao anymore they changed their license to anjoun gaming, this company remains a shady company who gets to operate and is still allowed to take deposits, as soon as they see a winner, they keep your funds even the money you deposited and the winnings ofcourse, and there is no consequences for them. 0 Justice, never betting with offshore companies with these licenses ever again. I asked them to return my deposit , as I did not lose, they have not even given my deposit back it has been a year now.
Edit: and they still have 8.0/10 safety rating, it's a pathetic joke
Did you also try to file a complaint somewhere ? Look at the links I sent in my previous reply.
Unfortunately the Safety Index does not reflect sports betting and its problems. Since we don't have experts or a branch, we don't deal with such complaints because we don't have enough insight, so it would be unfair to change the safety index based on such things.
I think that's understandable. 🙁
Looks like I'm the biggest loser here. They stole 24k from me . Check out the letter I just sent them.
Betplays Legal Department
3 griva Digeni Avenue, Patsalos House
6030, Larnaca, Cyprus
Formal Complaint : Unlawful Account Suspension and Non-Payment of Funds
Dear Betplays Legal Department,
I am writing to formally demand the immediate reinstatement of my account and the release of my full balance of $24,115.03, which I have legally earned under your platform's terms and conditions.
I initially signed up with Betplays on May 24, 2024, and have wagered exclusively on sports through your platform. After withdrawing a small amount on June 11, 2024 which was accepted by your financial department, I redeposited $5,000 on August 29 2024. Followed by another $3,000, as confirmed by emails I have saved. I successfully increased my account balance to $24,115.03 through legitimate betting activities. After doing so, my account was unfairly restricted to $1 per bet, despite playing fully within the rules.
I then attempted to withdraw my funds, and after waiting for one week, I was informed on September 16th 2024 that my account had been suspended due to alleged violations of your General Terms and Conditions, specifically under Rules 3 (Multi-Accounts) and 9 (Criminal Activity, Collusion & Cheating).
Please be advised of the following:
No Multi-Accounts: I have never created or operated more than one account with Betplays. I have used only one account, which I have accessed solely from my computer, laptop, and cell phone. I have never shared or disclosed my account details with anyone.
No Criminal Activity or Collusion: I have never engaged in any criminal activity, collusion, or fraudulent behavior as outlined in your Rule 9. All my wagering activity has been conducted independently and fairly. I have no involvement in collusion or sharing of information with other players, nor have I attempted to manipulate the platform in any way.
Full Compliance: I have complied with all the applicable rules, including submitting my identity verification documents, which your team has approved, and have proof of all transactions, emails, and communications between myself and Betplays. My wagering history clearly demonstrates my compliance with your terms, and I have evidence of every wager placed and my balances.
Your decision to suspend my account and forfeit my balance without sufficient cause violates your contractual obligations and the principles of fair play. I hereby demand the immediate reinstatement of my account and the full release of my balance in the amount of $24,115.03.
Failure to comply with this request within 48 hours will result in further legal action, including but not limited to reporting your platform to relevant regulatory authorities (Comoros Licensing Authorities, TrustPilot, Casino-Guru) , initiating a formal legal claim for the recovery of my funds, and seeking damages for breach of contract and unjust enrichment.
I hope this matter can be resolved amicably and promptly.
Call me a detailist, but I would not consider us or TrustPilot to be "relevant regulatory authorities".
In any event, you should be aware that we do not deal with sports betting or anything similar right away. As a result, relevant user reviews and complaints are likely to be rejected. Is it accurate to say that you have only bet on sports? Just trying to steer clear of erroneous assumptions.
Yes it is accurate. I only used the site for sportsbetting. Also, I understand you are not a regulatory official. I simply put that there to let them know that I will be informing users of their mal practice. Plus after seeing on Trust pilot that a bunch of people all got scammed recently, we need to make sure this site loses their license.
24k is no joke...
Yes, I see. It really is serious!
I appreciate the explanation. My only goal is to steer clear of any potential misunderstandings.
I should also make it clear that there is nothing we can do to "punish" online bookmakers. I think "we" can only hope that you come to a just resolution, probably with the license provider.
Dear casinoguru please help I created an account on betplays about a month ago. I made a deposit and won some betting. I have passed full verification. I ordered a withdrawal, but after a week it was rejected due to violating the betting regulations, point number 3. This point concerns betting when you received a bonus. I had to take no deposit bonus. I had 700 euros in my casino account and they took them away for no reason. I didn't do anything wrong. I was accused of things I didn't do and the money I won honestly was taken by the casino.
I am really sorry about your experience from this casino.
I can see that you have already submitted a complaint here as well, but unfortunately, as I can see that the issue is related to sports betting only, I am not sure that we could be able to help.
You need to wait for the complaint resolver of your case to investigate it and then will let you know how to proceed further.
Dear casinoguru please help I created an account on betplays about a month ago. I made a deposit and won some betting. I have passed full verification. I ordered a withdrawal, but after a week it was rejected due to violating the betting regulations, point number 3. This point concerns betting when you received a bonus. I had to take no deposit bonus. I had 700 euros in my casino account and they took them away for no reason. I didn't do anything wrong. I was accused of things I didn't do and the money I won honestly was taken by the casino.
Zdravo, i mene je betplais.com prevario, žao mi je što vas obaveštavam da nažalost više nećete videti svoj novac. Uzalud sam podneo mnoge žalbe, ti lopovi su promenili dozvolu
Ja sam japanski igrač
Našao sam ovu temu i tu ću postaviti i svoju žalbu i upozorenje.
Kao što je već napisano, pioniri možda već razumeju, ali ovaj kazino sajt vrši prevaru.
I nažalost, kada pogledate broj uzastopnih odbijanja na forumu za potraživanja u perspektivi, ne izgleda da se CasinoGuru ponaša kao arbitražna stranica kada je u pitanju ovaj kazino sajt.
Ne želim da pišem takvu žalbu jer mi je pomogao drugi sajt, ali dostavljeno: 5. decembra 2023.
Od 31 tužbe od tada, 28 je rešeno protiv igrača uzastopno.
Predmeti su upravo zaplenjeni, a ja sam još uvek u procesu komunikacije sa drugom stranom i objavljivanja svoje žalbe, ali bih voleo da svi pogledate seriju interakcija koje sam imao do sada.
Ovaj sajt me optužuje za varanje.
Međutim, nisam se bavio takvim ponašanjem i nema šanse da sam napravio više naloga ili u dosluhu sa drugima.
Verovatno je da će nakon nekog vremena BetPlais obezbediti neke izmišljene dokaze i CasinoGuru će presuditi kao žrtva.
Međutim, kao što je već pomenuto, 28 uzastopnih otkaza od 31 slučaja je neobičan broj za ovu arbitražu. (3 od tih predmeta još nisu rešena.)
CasinoGuru treba da preuzme odgovornost i interno preispita ovih 28 uzastopnih odluka.
Siguran sam da pored mene ima mnogo drugih igrača kojima je konfiskovan dobitak iz neosnovanih razloga.
Odlučio sam da se registrujem nakon što sam video ovu ocenu.
Nisam siguran da li su se registrovali preko ove veze, ali sam se registrovao preko ove kazino grupe mnogo puta.
Zato što sam verovao ovom sajtu za pregled svaki put.
Ovaj incident me tera da verujem da je nastavljanje da ih tako visoko poštujete greška u vašoj filozofiji.
I želeo bih da pitam sve vas arbitre Casino Gurua.
Ljudi koji se žale u diskusijama su pioniri kazina, a mnogi veterani su takođe postali žrtve ovog problema.
Zašto mu dajete indeks bezbednosti 8,0 kada ima toliko problema?
U slučaju početnika kao što sam ja, odgovor možda nije sam po sebi pouzdan faktor, ali u vašem sistemu postoji mnogo tvrdnji i Junior Adepts i Junior Apprentices.
Uprkos tome što su mnogi ugledni pioniri postali žrtve i upozorenja u diskusijama, čini se da sajt dobija besplatan pristup za zaradu.
Objasnite zašto ignorišete žalbe pouzdanih članova na vašoj platformi i dajete slobodu lažnim kockarnicama.
Postoje i neke sumnjive tačke u ovom KIC sistemu.
Dao sam svoju vozačku dozvolu kao KIC.
Iako postoji obrazac za ručni unos, oni koriste softver za prepoznavanje slika da bi pročitali „prednji deo" slike licence koju ste dali i prepisali je bez vaše dozvole.
Sa japanskom vozačkom dozvolom, ako se preselite, vlasti će ažurirati poleđinu vaše vozačke dozvole sa tačnom adresom.
Ažurirao sam i dokumentaciju na poleđini.
Uprkos tome, pogrešno su pročitali moju staru adresu i datum rođenja na prednjoj strani i prepisali lične podatke koje sam uneo.
Nije li ovo samo po sebi nezakonit čin sa njihove strane?
Zar ne bi bio problem da su informacije koje sam uneo izmenjene bez moje dozvole?
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