Izgleda da sam ja najveći gubitnik ovde. Ukrali su mi 24k. Pogledajte pismo koje sam im upravo poslao.
Pravno odeljenje Betplaisa
3 griva Digeni Avenue, Patsalos House
6030, Larnaka, Kipar
Formalna žalba: nezakonita suspenzija računa i neplaćanje sredstava
Poštovani pravno odeljenje Betplaisa,
Pišem da zvanično zahtevam momentalno vraćanje mog naloga i oslobađanje mog punog bilansa od 24.115,03 USD, koje sam legalno zaradio prema odredbama i uslovima vaše platforme.
Prvo sam se prijavio za Betplais 24. maja 2024. i kladio sam se isključivo na sport preko vaše platforme. Nakon što sam podigao mali iznos 11. juna 2024. koji je prihvatilo vaše finansijsko odeljenje, ponovo sam deponovao 5.000 dolara 29. avgusta 2024. Posle toga još 3.000 dolara, što je potvrđeno u imejlovima koje sam sačuvao. Uspešno sam povećao stanje na svom računu na 24.115,03 dolara putem legitimnih aktivnosti klađenja. Nakon što sam to uradio, moj nalog je nepravedno ograničen na 1 dolar po opkladi, uprkos tome što sam igrao u potpunosti u skladu sa pravilima.
Zatim sam pokušao da povučem svoja sredstva i nakon što sam čekao nedelju dana, obavešten sam 16. septembra 2024. da je moj nalog suspendovan zbog navodnih kršenja Vaših Opštih uslova i odredbi, posebno prema Pravilima 3 (Više naloga) i 9. (Kriminalne aktivnosti, dosluh i varanje).
Imajte na umu sledeće:
Nema više naloga: Nikada nisam kreirao ili vodio više od jednog naloga na Betplais-u. Koristio sam samo jedan nalog, kome sam pristupio isključivo sa svog računara, laptopa i mobilnog telefona. Nikada nisam ni sa kim podelio ili otkrio detalje svog naloga.
Bez kriminalne aktivnosti ili dosluha: Nikada nisam učestvovao u bilo kakvoj kriminalnoj aktivnosti, dosluhu ili lažnom ponašanju kao što je navedeno u vašem Pravilu 9. Sve moje aktivnosti klađenja su sprovedene nezavisno i pošteno. Nisam umešan u dosluh ili deljenje informacija sa drugim igračima, niti sam pokušao da manipulišem platformom na bilo koji način.
Potpuna usklađenost: Poštovao sam sva primenljiva pravila, uključujući podnošenje dokumenata za verifikaciju identiteta, koje je vaš tim odobrio, i dokaze o svim transakcijama, imejlovima i komunikaciji između mene i Betplaisa. Moja istorija klađenja jasno pokazuje da se pridržavam vaših uslova, i imam dokaze o svakoj datoj opkladi i mojim bilansima.
Vaša odluka da suspendujete moj nalog i izgubite moje stanje bez dovoljnog razloga krši vaše ugovorne obaveze i principe fer pleja. Ovim zahtevam momentalno vraćanje mog računa i potpuno oslobađanje mog stanja u iznosu od 24.115,03 USD.
Neispunjavanje ovog zahteva u roku od 48 sati rezultiraće daljim pravnim merama, uključujući, ali ne ograničavajući se na prijavljivanje vaše platforme relevantnim regulatornim organima (Komorski organi za licenciranje, TrustPilot, Casino-Guru) , pokretanjem formalnog pravnog zahteva za oporavak mog novčanih sredstava, i traženje naknade štete zbog povrede ugovora i neosnovanog bogaćenja.
Nadam se da će ovo pitanje biti rešeno prijateljskim putem i brzo.
Looks like I'm the biggest loser here. They stole 24k from me . Check out the letter I just sent them.
Betplays Legal Department
3 griva Digeni Avenue, Patsalos House
6030, Larnaca, Cyprus
Formal Complaint : Unlawful Account Suspension and Non-Payment of Funds
Dear Betplays Legal Department,
I am writing to formally demand the immediate reinstatement of my account and the release of my full balance of $24,115.03, which I have legally earned under your platform's terms and conditions.
I initially signed up with Betplays on May 24, 2024, and have wagered exclusively on sports through your platform. After withdrawing a small amount on June 11, 2024 which was accepted by your financial department, I redeposited $5,000 on August 29 2024. Followed by another $3,000, as confirmed by emails I have saved. I successfully increased my account balance to $24,115.03 through legitimate betting activities. After doing so, my account was unfairly restricted to $1 per bet, despite playing fully within the rules.
I then attempted to withdraw my funds, and after waiting for one week, I was informed on September 16th 2024 that my account had been suspended due to alleged violations of your General Terms and Conditions, specifically under Rules 3 (Multi-Accounts) and 9 (Criminal Activity, Collusion & Cheating).
Please be advised of the following:
No Multi-Accounts: I have never created or operated more than one account with Betplays. I have used only one account, which I have accessed solely from my computer, laptop, and cell phone. I have never shared or disclosed my account details with anyone.
No Criminal Activity or Collusion: I have never engaged in any criminal activity, collusion, or fraudulent behavior as outlined in your Rule 9. All my wagering activity has been conducted independently and fairly. I have no involvement in collusion or sharing of information with other players, nor have I attempted to manipulate the platform in any way.
Full Compliance: I have complied with all the applicable rules, including submitting my identity verification documents, which your team has approved, and have proof of all transactions, emails, and communications between myself and Betplays. My wagering history clearly demonstrates my compliance with your terms, and I have evidence of every wager placed and my balances.
Your decision to suspend my account and forfeit my balance without sufficient cause violates your contractual obligations and the principles of fair play. I hereby demand the immediate reinstatement of my account and the full release of my balance in the amount of $24,115.03.
Failure to comply with this request within 48 hours will result in further legal action, including but not limited to reporting your platform to relevant regulatory authorities (Comoros Licensing Authorities, TrustPilot, Casino-Guru) , initiating a formal legal claim for the recovery of my funds, and seeking damages for breach of contract and unjust enrichment.
I hope this matter can be resolved amicably and promptly.
Automatski prevedeno: