Još uvek nisam primio novac, a u žalbi je pisalo samo 'čekam potvrdu' 5 dana. Dakle, nije ni pročitano. Ovde sam se bar nadao da će stvari krenuti napred. Čekam svoj novac skoro 3 nedelje.
Well, you have to hold out for some time because our team has not only a few complaints but a lot of them, so it's impossible to answer everyone right away. Petronela will surely get to you and I hope it will be solved somehow.
Sve ovo počinje da me brine. Čekam isplatu već 5 dana...Već sam verifikovan, ali to je uspelo tek nakon što sam kontaktirao uživo ćaskanje.
Ćaskanje uživo mi je danas popodne rekla o mojoj isplati da trenutno imaju problema (napravio sam snimak ekrana kratkog razgovora) jer sam bio zabrinut... i sada čitam ovo, divno...
I’m waiting for my payout for 4 weeks now… a complaint is made on this website and we are waiting for betsolino to respond in that conversation. Some of the players did receive their money last week. But the most here are still waiting and waiting, and that’s very very frustrating. If they won’t payout my withdrawals than they have to refund my deposits, but they don’t react in emails anymore… only in live chat I get the fixed answer everytime: we are working hard on it and sorry for the delay. This is a very big red flag casino, they are scamming us!
Sve ovo počinje da me brine. Čekam isplatu već 5 dana...Već sam verifikovan, ali to je uspelo tek nakon što sam kontaktirao uživo ćaskanje.
Ćaskanje uživo mi je danas popodne rekla o mojoj isplati da trenutno imaju problema (napravio sam snimak ekrana kratkog razgovora) jer sam bio zabrinut... i sada čitam ovo, divno...
Hi, 5 days is not so much yet, but according to how players write here every day, it is really possible that they have some technical problems. What payment method did you use to withdraw ? Did you also ask them what the specific issue is ?
I would try to be patient and if nothing changes, then you can file a complaint with us and we will try to help you. We give the casinos 14 days to resolve the withdrawal and send the player the money, so you'll be halfway there in no time.
If something changes and they contact you, let me know.
Hvala na odgovorima.
Tražio sam normalan bankovni transfer, ali kada sam pitao za problem nisam dobio odgovor i nakon toga sam ignorisan!
Svakako ću vas obavestiti ako bude bilo kakvih novosti!
Srećno svima onima koji još čekaju, ali pretpostavljam da Betsolino trenutno ima tehničkih poteškoća.... kada sam se kladio, imali su i ekstremne probleme sa vezom sa serverom
It could be that technical problems are affecting the casino and we will see how it will be with the withdrawals.
Ignorance is certainly not a good sign but since some players have already been paid, let's stick with it and think positive.
I'll be here for any news.
Trebalo je neko da odgovori na moju žalbu pre 7 sati. Mislim da se ovaj kazino isplati samo kada Casino Guru insistira.
Stoga, smatram da je šteta što je moje vreme za moju žalbu isteklo i još uvek nisam dobio nikakav odgovor od Casino Gurua
Oh I'm sorry, I'll remind Petronela to answer you. There are a lot of complaints and sometimes it happens that our team fails to reply, even though they try very hard to answer everyone as quickly as possible.
I expect you will get an update soon.
Hvala, obično sam veoma strpljiv. Ali ovaj kazino se isplatio tek nakon što je Casino Guru insistirao. Zato, naravno, želim da moja žalba bude prosleđena kazinu što je pre moguće kako bih konačno mogao da dobijem svoj novac nakon tri nedelje.
I understand you completely, I hope that this situation will end as soon as possible so that you don't have to suffer any longer.
This morning I’ve send a question about my withdrawals again. Now they answered me that they don’t see open withdrawals in my account….. the problem is getting bigger and bigger….
What about in your casino account? Can you see the pending withdrawal there, though?
Yes I can. But the withdrawal isn’t pending anymore, it’s set to ‘ok’ on the 4th of July.
Oh, alright, I see. So it is not understandable that the support did not see any "open withdrawal," as you said.
Let's see how your complaint will unfold now. I hope that the casino representative will explain everything to us.
Upravo sam našao provajdera koji izgleda prilično slično Betsolinu.
Što samo povećava moj strah od prevare.
https://5bonuses.com/
Nakon što sam ponovo pitao za svoj novac, dobio sam isti izgovor kao i uvek, a zatim sam ponovo ignorisan. To je stvarno dosadno.
Takođe sam upravo napisao e-poštu u nadi da ću nešto postići.
Those two casinos are operated by the same people. I have withdrawals problems with this 5bonuses casino and I constantly receive promotional offers from Betsolino casino, although I have never registered there.
Hvala vam puno na objašnjenju! Sada mnoge stvari imaju smisla sa neželjenim imejlovima. Izvini, ovo ne pripada ovde, samo sam hteo da skrenem pažnju na to. Još uvek čekam odgovor, verovatno uzalud.
Aha that makes me clear why I keep on receiving spam emails with bonus offers from both Betsolino and 5bonuses…. They are the same with another name…
anyone else did receive their money this week?
Been waiting 10 days now and they wont answer me or send my money.
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