pre 5 meseci
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pre 5 meseci
Hi all! I want to share with you the problem of the incompetence of this bookmaker! this completely sucks, initially I want to tell you that these are scammers who deliberately delay payments, I’ll explain why:
1. On November 24, they asked me for documents to withdraw funds, they did not send instructions on where I should send these documents. On their website I found instructions that documents should be sent to the email address "verify.uk@betway.com", I sent them there. They do not send any response about whether my documents were received!
2. On Monday, November 27, I asked the support service about the results of the check, they told me that they had not received any documents from me, although I sent them everything on the same day that they asked me to (if necessary, I can provide all the screenshots ). They asked me to send them the documents again to the address: "verify.uk@betway.com" and I did it (I can also provide screenshots). The support service representative notified that the documents had been uploaded and that the results of the verification should be awaited. Their website states that verification takes 24 hours. As a result, I waited 4 days and they sent me a letter saying that I needed to upload the documents again to a completely different address, although before that their employee assured me that the documents had been successfully received!
In total, they are deliberately delaying my winnings, I provided them with documents twice!
I am looking for justice from you and I hope that you will help solve this problem! This bookmaker is completely incompetent and he does not value his reputation at all!
To confirm my words, I can provide screenshots for everything!
pre 5 meseci
Hi, I see you have a problem with your account verification and it still persists and your documents have not been accepted yes ? It looks like there's a bit of a mess but since you sent it to another address, did you get a reply as to the status of the documents ?
Anyway, I see that you have already managed to file a complaint with us and we will see where our team gets to.
As for your screenshots, keep them if you need them for the complaint, it's certainly useful.
However, for now we'll have to wait and see how things develop and if you happen to get a response from the casino regarding verification or withdrawal, don't hesitate to let us know. I hope everything will be resolved fairly.
pre 5 meseci
ok, thanks!
pre 2 nedelja
Dobar dan, 27. aprila sam uložio depozit od $1000 mkn na Betvai u 13:30 i to se nije odrazilo na moj kazino račun, ali mi je banka dala popust. Razgovarao sam sa personalnim asistentom i rekli su mi da će problem biti rešen u roku od 24 sata, a do danas se ništa nije desilo. Takođe sam poslao dokaz o transferu mejlom, ali mi nisu dali odgovor.
Ažurirano od strane autora pre 2 nedelja
Automatski prevedeno:
pre 2 nedelja
Zdravo, još uvek sam u istoj situaciji, pozvao sam svog dobavljača plaćanja i rekli su mi da je transakcija primenjena 29. i dali su mi ključ za resetovanje da to proverim i pošaljem u kazino. Danas sam dobio mejl od kazina da mi je nalog blokiran jer nisam verifikovao, prethodno sam poslao svoja dokumenta i na platformi se već pojavio kao verifikovan dan nakon slanja dokumentacije.
Automatski prevedeno:
pre 2 nedelja
Hmm, it would certainly be good to mention such facts in your complaint because I find it strange that suddenly your account is blocked. Are you saying that you were already verified and now you are not ? Do you have to send some documents again or not ?
pre 2 nedelja
Tako je, poslao sam ponovo svoja dokumenta, poslao sam i dokaz o uplati i ponovo kod za praćenje, kao i moje neslaganje oko situacije. Malopre sam ponovo ušao u kazino i pojavljuje se moj depozit, morao sam mnogo da pritisnem da ga prepoznaju, ali već se odrazio, ne znam vreme kada sam prestao da proveravam, istina je da već odustao. Hvala svima na podršci.
Automatski prevedeno:
pre 2 nedelja
Well, that's actually good news, though I imagine it has been quite confusing experience. One way or another, I'm glad to see you managed to resolve it, and also want to thank you for sharing this with us.
Do you think there is any kind of recommendation you would like to pass on to others who might be considering playing in this casino? You know the first-person experience is always a real benefit if shared. 🙂
Anyway, if you need anything, make sure to come back.
pre 2 nedelja
Da hvala. Za ljude koji razmišljaju da igraju u kazinu, želim da vam kažem da je ovo prvi put da mi se ovako nešto dešava sa kazinom, igram redovno u kazinu oko godinu dana i sve je u redu, isplate traje duže u poređenju sa nekim drugim kazinom, ali sve je u redu, ne znam šta se desilo ovog puta da im treba neko vreme da obrađuju moj depozit, ali generalno mogu da preporučim ovaj kazino.
Automatski prevedeno:
1
pre 1 nedelje
Thanks, I think it will be good for other players as well. I hope that a similar case will not happen again and there will only be better experiences. Of course, if anything should happen, you know you can reach out to us. 🙂
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