Zdravo Jaro
Da, tako je kako to opisujete. Uložio sam žalbu i nadam se da će kazino pogledati razgovor između nas.
To me takođe prilično iznenađuje. Odabrao sam kazino zbog njihovog visokog indeksa sigurnosti.
Hvala
Thank you for your reply.
Nevertheless, do you or have you communicated with the casino how to withdraw your money when you have a closed account ? Did the casino advise you what you should do ? Did they tell you why they took your money out of your account ?
Let me know.
Napisao sam da želim svoj novac od 350 evra koje sam osvojio. Odgovorili su da je zbog tehničke greške novac, nažalost, izgubljen. Onda sam odgovorio na ćaskanje: Kako podižete svoj novac. Želeo bih da im se isplate i zatvorim svoj račun jer smatram da je neodgovorno da se pojave tehnički problemi i da ne dobijete isplaćene dobitke. Zatim su pisali na čet: bilo im je žao što to čuju i da li bih bio zainteresovan za neke besplatne okrete. Nisam uspeo da odgovorim i onda je nalog jednostavno zatvoren i od tada nisam dobijao mejlove ili druge poruke o bilo čemu 🙁
Yes, it's a pity you haven't had any conversation with the casino since then. Maybe you would have come to some reasonable agreement eventually.
However, if the money is just lost, I don't really understand. I guess I'd like to know more about the technical error that occurred. Did you also try to ask if it was on the game provider's side ?
Of course, Tomas will continue to look into your complaint and hopefully will be able to help you without any problems. I'll be curious to see how this all ends up.
I hope it will be fair. 🙂
Which game was it? How can that money be lost due to a "technical error"? Specially within a provider's game?? When a game is aborted, the money is reinstated to your balance, if the money was lost because it was discounted from your balance to place a bet on any game and if the game for some reason has shown a win that never took place, then the bet amount should be back into your balance.
There are many details missing and it would help a lot if you gave more details, like the game you were playing and the bet amount and if said bet returned a win
Zdravo. To je bio točak (fanki vreme) koji sam osvojio u Disco bonus igri.
Igra nije prekinuta, dobio sam 5 evra puta 69, odnosno 350 evra. Novac jednostavno nije ušao na moj kazino račun. Proverio sam plejlistu gde mogu da vidim sve svoje opklade i ovde je takođe pisalo plus 350 evra pa sam napisao u chat zašto ih nisam dobio? a ovde ona odgovara da je to zbog greške, verovatno zato što sam igrao nekoliko utakmica odjednom. Međutim, uvek imam 2 ili 3 stola otvorena kada igram i to nikada nije bio problem. Onda sam pitao da li je novac izgubljen? a tamo je odgovorila: da, nažalost. Tada sam napisao da nemam poverenja u njihov kazino sistem i kako da isplatim trenutni iznos jer želim da zatvorim svoj račun. Onda je odgovorila da joj je žao što to čuje, a ako ne želim neke besplatne okrete? Nisam uspeo da odgovorim pre zatvaranja naloga! I sada ne mogu da isplatim ono što sam imao... Definitivno ne mislim da Kazino ispunjava ove kritike koje imaju. Savetovao bih svima da ne igraju na mestima gde rizikujete da vam ne budu isplaćeni dobici (moglo je da bude 100.000 evra ili više) i onda mogu samo da konstatuju da je došlo do greške, možda zato što ste igrali 2 utakmice 🙁
This seems a little strange to me, over the last couple of days I had a bad run at Bitstarz playing their black jack, and had lost 13k in a 1 or 2 k lots. Then I said screw it one more time, and managed to win 16k of my final 1k deposit. Now they need to check with the game provider ? It's bit starz original blackjack, and the max payout per round would be 3x for a black jack, or 2x for a normal round. Bet spread was from 100 - $1000. All Cash deposits no bonus nonsense. This seems a little weird to me.
Have you tried to ask the support about that? I reckon you will get some answers as soon as they will have all the information from the game provider. Unfortunately, for now, you just need to wait, and there is nothing much to do. Hopefully they will be able to get back to you in a short time. Please let us know about any development regarding this.
I noticed you addressed about ten players with this friendly recommendation. Pardon my manners, but could you support it with a screenshot showing your successful withdrawals?
You know, gambling is a very competitive industry, and even though I have no reason not to believe you, I prefer to be straight. Players usually don't act like this, so your cooperation is appreciated.
The last time I saw such a high level of quite similar engagement, no screenshots were provided.
I appreciate your understanding and upholding transparency. 🙏
Tamošnji prijatelj objavljuje kazino u nekoliko tema drugih diskusija sa istom frazom, bez ikakvog dokaza, ne verujem,
Yeah they've approved my withdrawl, so all is well. I just found it weird they'd need to go to such lengths for a net profit of 2k.
Yeah they've approved my withdrawl, so all is well. I just found it weird they'd need to go to such lengths for a net profit of 2k.
That is really great. Well, I am not really sure, if it is about the amount, or they just really needed to check things out in your case. Let us know, please, whenever you will receive the money. Which payment method are you using?
I recieved the second 8k withdrawl into my bank today, actually pretty quick for a bank withdrawl.
Today you are one of the many who have already received money in some casino. I'm honestly delighted to see such players as many as possible.
In this case, will you give the casino a chance and will you continue to play here ? 🙂
yeah it didn't drag out, I was a little worried as I've seen other cases where the casino was "checking with the provider" that dragged out for months, or was never paid at all. Bitstarz was quite prompt with their checking, and subsequent payment, so I'll keep playing here.
Thanks for your explanation. Sometimes checks can certainly be extended depending on several factors, so it is important to take that into account when looking at such cases.
However, as long as you didn't have any significant problem, then I understand your decision.
May you do well here. ☘️🤞🤗
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