Boom Casino prevaranti ???

More than 4 weeks ago I applied for a payment of 2000 euros (total credit 3700 €), the verification has not yet taken place, I have sent all documents by email and have not received a response, I contacted the live chat several times, which also couldn't help as they supposedly have no insight into the verification process. I have now gambled away the money again and have not yet completed a verification. I also cannot fully understand the good reputation of Guru, as there are some unresolved cases, especially with higher payouts.

Ich habe vor über 4 Wochen eine Auszahlung von 2000 Euro beantragt (Gesamt Guthaben 3700€), die Verifizierung ist bis heute nicht erfolgt, ich habe alle Unterlagen per Mail geschickt und keine Antwort erhalten, den Livechat habe ich mehrfach kontaktiert, dieser konnte auch nicht helfen, da die angeblich keine Einsicht in den Verifizierungsprozess haben. Ich habe das Geld mittlerweile wieder verspielt und bis heute keine abgeschlossene Verifizierung. Auch die gute Reputation von Guru kann ich nicht so ganz verstehen, da ja gerade bei höheren Auszahlungen, einige ungelöste Fälle vorhanden sind.

Since you say you already played with the money and lost them, there's not much we can do about it. That's the worst thing you can do while waiting for a withdrawal (or verification process to be complete).

Boom casino is licensed in Malta, which is actually one of the better licensing authorities. If they really did something wrong (delaying your verification etc.), you actually had a pretty good chance to contact the regulator and explain your situation. You can still complain about the verification process length. 4 weeks is a lot! Have you already submitted a complaint on our website? You can do it here: https://casino.guru/complaints/create

the speedy casinos group wich boom is part off stay away they are scammers.and very rude people dont give them your money.