pre 9 meseci
Bruce Bet Casino - opšta diskusija (strana 5)
pre 9 meseci
Zdravo, pišem vam da objasnim svoju istoriju verifikacije, Bruce Beth Casino mi je danas ograničio ulazak tamo, iako sam dobio pismo poštom... recite mi usput da li treba da se žalim uz vašu pomoć? ?? Prolazim verifikaciju od 6. marta i još uvek bezuspešno.. gde da otpremim skinshots?? I šta.. hvala
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pre 9 meseci
Hey, did the casino also tell you what's wrong with your documents ? I see you have tried to upload them several times and they are still rejected. Since we give casinos 14 days to sort out this verification process and you are almost through it, I would recommend a complaint since you can't get anywhere.
You can open it here on this link. ⬅️
Also, if you don't know what to expect from the complaint itself, just read the information in this guide to get a better picture.
Are you going to go for it then ?
pre 9 meseci
Zdravo, danas su mi poslali... 
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pre 9 meseci
Mogu li da vas zamolim da uložite žalbu umesto mene?
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pre 9 meseci
Evo mog stanja 3027 evra 2750 evra u procesu isplate ali 250 evra mora da ostane tamo kao provizija bonus novac 0 evra uplaćujem i takođe moram da dam proviziju za isplatu koja nije normalna 
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pre 9 meseci
Hello!
Not sure I understand the situation correctly, but such fees might be applied when you use certain payment methods. Every time you have doubts about any topics, not only related to the fees, the best step is to consult with support first, as you did.
So, according to the screenshot: 10% is deducted because you have not met wagering requirements. Those are not only applied to bonuses but also to deposits. That's pretty common these days. Are you familiar with this, perhaps? In my opinion, Rocky has explained that you did not meet the wagering requirement before you submitted your withdrawal request.
Additionally, only slots are counted as contributions towards meeting the wagering requirements, not video poker, or table games generally, as was also explained by Rocky.
So the way I see it, deposits can't be wagered on table games, and you should have played on slots.
Though I would say, it's kind of interesting.
pre 9 meseci
Dear player,
Before we get back to your casino issue, I would love to stress that you don't need to use two similar accounts to get in touch with us here. It would not be cool to create more accounts in casinos too; thus, let's just stick with one, shall we?
To your problem now: Frankly, no one can file a complaint on your behalf. I briefly checked the screenshot, and to be honest, I do not understand what seems to be the problem. Can you please describe the issue to me?
Something seems to be wrong with your documents, do you have any clue what that might be?
If not, I would certainly ask for the casino's support, simply because you need to pass the verification and they are handling the evaluation process. Thus, getting directly to the source sounds very effective to me.
Still, let me share the most common issues players have with documents:
- make sure the documents are in the correct format (usually .pdf, no screenshots, or cropped pictures)
- make sure each document provides specific details (eg.: the bank statement must show your full name, address, and account details)
- make sure you followed the list given to the last point (seems like you've been asked for a lot of documents, don't skip anything)
Kindly share any progress made, so we can stay in touch to support you.
pre 9 meseci
U redu Hvala
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pre 9 meseci
Kazino igra na vreme, odgovara što je kasnije moguće. U dokumentima koje sam poslao jasno je navedeno moje puno ime i adresa. Objasni šta je igranje uloga, ne razumem baš
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pre 9 meseci
Nikada nisam igrao igre na stolu, registrovao sam ga na Bruce Bet i igram samo slot mašine
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pre 9 meseci
Kazino igra na vreme, odgovara što je kasnije moguće. U dokumentima koje sam poslao jasno je navedeno moje puno ime i adresa. Objasni šta je igranje uloga, ne razumem baš
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pre 9 meseci
Okay, so when you sent the documents as they were supposed to be, what is the problem according to the casino ? What specific things do not meet your documents and should they. If they respond late, what do they tell you ? It is good to answer these questions so we can move on.
I'll give you one more question, and that is how long have you been trying to verify, please ?
pre 9 meseci
Nikada nisam igrao igre na stolu, registrovao sam ga na Bruce Bet i igram samo slot mašine
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pre 9 meseci
Okay, so apparently you need to wager deposit to be able to withdraw. Have you done it yet? I think if you do, then you should be able to make a withdrawal. Of course on the slots as already explained in the screenshots and if you still have problems with the withdrawal let me know. If you don't know something, it would definitely be good to ask the support first, because they will be able to advise you best.
1
pre 9 meseci
Zdravo, reći ću vam da sam već napisao da kazino još uvek ne može da me verifikuje, objašnjavajući to činjenicom da u dokumentu koji sam poslao nema pečata. Poslao sam ugovor o osiguranju, ček sa Vestern Union transfera, gde je jasno naznačeno moje ime, adresa i datum, juče sam našao Još jedan dokument sa radnog mesta takođe je napisan. Poslao sam, čekam. Nemam odgovarajuća dokumenta, tražio sam alternativu kojom se potvrđuje prebivalište, poslali su mi isto. Nemam više snage 
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pre 9 meseci
Does that mean that it is not possible for you to have a stamp on the document they want from you ? I see that you are trying to solve this problem by some alternative, but it is not working.
That's why we have offered you to file a complaint if this persists and you don't know what to do.
If you feel like it, you can file a complaint here on this link.
If you have any questions about it, feel free to let me know and I'll try to help you.
pre 8 meseci
Zdravo, ja sam nov ovde. Osvojio sam veliku sumu, ali sada verifikacija nije uspela. Imam osećaj da je to samo uznemiravanje i bruce.bet jednostavno ne želi da isplati novac. Sve relevantne informacije su prikazane na dokumentima.
Da li neko ima slična iskustva?
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pre 8 meseci
Hi and welcome here. I am sorry about this issue you are having at this casino. Have they explained to you why the verification failed, as you said? Have you provided all the documents needed? Try to write some more details, please, so we could try to help you out with this, try not to fall into any conclusion here. We will wait for your response.
pre 8 meseci
Zavisi od dokaza mog prebivališta. Pitao sam podršku da li mogu da prenesem račun od svog internet provajdera i oni su rekli da je moguće.
Ali dokument je odbijen, stvarno počinjem da očajavam. Sada sam ponovo postavio bankovni izvod
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pre 8 meseci
Please make sure, that the document is in the right format. Usually the format needed is a .pdf one. In many cases this is the reason for not accepting the documents. Could you check it, please, and let us know? Will wait for your response.
pre 8 meseci
bruce.bet ne prihvata PDF. Mogu da postavim samo jpg, PNG
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pre 8 meseci
Okay, whatever works for you to pass the verification. Just make sure all documents contain the requested information. The correct format is not the only thing you need to care about.
Maybe it would not hurt to do a little recap here:
Which document is still missing, and what was the last reason for its rejection, please?
pre 8 meseci
Dobar dan,
Veoma sam razočaran. Deponovao sam u kazinu Bruce bet i pobedio, a zatim zatražio povlačenje. Ovo je uspešno potvrđeno i trebalo je da bude primljeno u roku od 5-7 radnih dana. Prošlo je više od 7 dana i kada sam pitao, uverili su me da će me neko kontaktirati putem mejla. Do sada nisam dobio nikakvu poruku niti povlačenje.
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