pre 9 meseci
Zdravo, sve je u redu. Kazino je takođe izvršio 2 isplate istog dana.
Automatski prevedeno:
1
Bruno Casino - opšta diskusija (strana 3)
pre 9 meseci
Marvelous! I guess you feel relieved, are you? 🙂
Besides this delay, would you say the casino is quite alright? Or are you leaving, perhaps?
pre 9 meseci
Da, nisam imao apsolutno nikakvih problema sa kazinom do sada i nemam ništa negativno da prijavim!
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1
pre 9 meseci
That's great! If I may add a question: which payment option would you recommend to German players? I'm asking because this is usually considered a big hint for fellow players.
Anyway, good luck to you!
pre 9 meseci
Koristio sam Jeton i isplata je bila najkasnije sledećeg dana.
Automatski prevedeno:
1
pre 9 meseci
That's a good info. Thanks!
pre 8 meseci
Igram skoro svaki dan već 3 meseca. Dok sam uplaćivao i isplaćivao sredstva, odjednom su me zamolili za dodatnu identifikaciju, a da nisam osvojio ništa sjajno. Povlačenje 150 evra. Počeli su da traže da im dođe i dok im šaljem traže karticu koju sam jednom koristio. Ipak, pošaljem im dokumenta i oni ih odbiju, dok mi za drugu karticu ne daju ni mogućnost da pošaljem dokumente kada ih sami traže.
Pojeli su mi ceo dan baveći se jednostavnim problemom koji su sami napravili složenim.
Treba napomenuti da su do sada sva povlačenja dolazila vrlo brzo i da je sve bilo u redu. Danas me po ceo dan muče oko ovog pitanja. I sve to za 150 evra. Neprihvatljivo
Automatski prevedeno:
pre 7 meseci
Hey. It is certainly not pleasant to solve a similar problem with additional verification.
However, I noticed that you have already managed to file a complaint, which is waiting for your update. Has the card that the casino is requesting been verified in the past? Did you ask what is the problem if they don't give you the option to send the documents for it ?
Let us know because I am interested in how your situation will develop further.
pre 7 meseci
Igram tamo 3 meseca skoro svaki dan. Napravio sam isplate i depozite. Mislim da nije problem oko 150 evra. Oni jednostavno nemaju dobro osoblje za rešavanje problema. Prvo sam im slao papire i dokumente i nisu hteli identifikaciju, a sada im šaljem i ne odobravaju ih.
Traže mi i karticu koju više ne koristim a samo sam jednom uplatio, loša je kartica i poslao sam im papire koje mi je poslao revolut. Iz nekog razloga odbijaju moje dokumente i onda mi ne daju opciju da ponovo pošaljem, ali. Nepotrebna patnja od juče kada u stvari gube. Ja ću izgubiti 150 evra, oni će izgubiti više jer ja ne igram. Ali mogu li biti tako glupi?
Tražite od njih da objasne, a oni odgovaraju uopšteno. Mislim, pokušavam da izađem na kraj sa ludacima.
Automatski prevedeno:
pre 7 meseci
I understood what you were saying. But I don't quite follow why the casino can't give you the normal reason why they reject your documents. Did you also try to ask why there is no possibility to send them again, or what more do they need for your old card if they reject the document about it?
Anyway, I think the casino is doing themselves a disservice, because they are probably going to lose a loyal player with this approach, am I right ?
pre 7 meseci
Zapretio sam im da ću podneti žalbu i da ću stvar postaviti na internet. Na kraju su mi rekli da je račun u redu. Ali povlačenje još uvek nije prihvaćeno. Javiću vam da li je tačno ono što mi kažu i da li novac stiže. Ne znam zašto su mi sve ovo napravili tako velikim kada je to bio jednostavan proces.
Automatski prevedeno:
pre 7 meseci
I don't think it would be a complicated process either. Anyway, it looks like your tactic worked, so now we wait to see if you get your money. Be sure to keep me updated. Wish you luck.
pre 7 meseci
Čini se da moj nalog i dalje nije autentifikovan iako su mi poslali imejl da je verifikovan.
Naravno, 150 evra još nije stiglo.
Ne znam šta im se dogodilo. Kao da je kazino za jedan dan promenio vlasnika. Nisam imao nikakvih problema do sada, a podizao sam veće iznose i stizali su za pola sata. Od juče osećam da mi se rugaju onim što rade i da su srušili poverenje koje sam imao u njih. U roku od 2 dana sam igrao u zabavnom kazinu, dok su do pre 2 dana delovali ozbiljnije.
Ne znam zašto to rade.
Postoji problem jer ako to urade drugima, izgubiće kupce. Poverenje se tako gubi.
Automatski prevedeno:
pre 7 meseci
Pa, posle 3 dana muke, novac je stigao. Danas sam ubacio iznos i otišao da napravim malo podizanje da vidim šta će se desiti.
Treba napomenuti da su isplate za 3 meseca izvršene u roku od pola sata.
Nakon onoga što se dogodilo, ponovo sam čekao 5 sati sa otkazivanjem isplate.
VEROVATNO im se nije dopalo što sam napravio mala povlačenja i mislili su da ću tako biti primoran da igram male iznose. Dok sam na početku gubio, čim sam otišao 100 evra uspeo sam.
U svakom slučaju, potpuno su promenili svoje ponašanje bez razloga. Ne verujem im i zatvorio sam nalog. Nažalost, majstori žele samo pobedu. Opet sam izgubljen. Taman kada sam dostigao iznos, povukao sam polovinu da budem ok.
Nažalost, iako je izgledao kao veoma dobar kazino, ispostavilo se da je nepouzdan.
Automatski prevedeno:
pre 7 meseci
Hey. On the one hand I'm glad you managed to get your money and on the other hand I'm sorry that this casino became unreliable for you. I think that if you tried again and deposited a small amount there and still problems persist, I would probably avoid the casino and find somewhere where you won't have such a trouble. What do you say ?
Anyway, I would like to ask you if you could possibly update your complaint and say that you finally got your money ? It would certainly be good for Tomas. Just click here and update it
However, I will say that I'm sad that you lost your trust in the casino, because it's not so easy to rebuild. Hopefully you won't have a similar incident in the future and everything will be ok with your withdrawals. Although I assume it will be at another casino. I wish you the best of luck.
pre 7 meseci
Poslala sam mejl Tomasu. Dobio sam novac da. Ali isto su mi uradili u sledećem povlačenju. Verovatno im je smetalo što sam isplaćivao mala sredstva iako sam ponovo gubio. Verovatno su zato promenili ponašanje prema meni. Ne znam šta drugo da kažem. Izgubio sam samopouzdanje i kad igraš za novac ne možeš tako da se osećaš. Mi koji igramo smo već izgubljeni, nema potrebe za većom strepnjom od nas koji igramo. Blokirao sam kazino i otkazao nalog.
Kockanje već ima anksioznost kao hobi, pozivam igrače da ne prihvataju čudno i čudno ponašanje. Mi smo kupci, moramo da biramo gde ćemo da igramo. Mi smo njima potrebni, mi njih nemamo.
Ažurirano od strane autora pre 7 meseci
Automatski prevedeno:
pre 7 meseci
It's like you say, without gamblers there would be no casinos. And of course, playing in a casino from time to time should be a hobby and relaxation and should not have a negative effect. And that's why I think it's right, as you wrote, that players can choose the casino where they play. If they find one where they don't have a problem, it's best to stick with it.
As for the complaint, it would be good if you answered Tomas there as well, so that he could close it. Would that be possible ?
Anyway, I hope you won't run into such troubles and you will find a casino where you won't have any anxiety.
pre 4 meseci
Bruno casino has closed their casino for dutch players now. They probably got a note from the dutch ksa about having no liscense.
All dutch players cant get in their account anymore because of this and getting a email that they are returning their remaining account balance.
This means they finally acknowledge that they shouldnt have offer games to dutch players.
Ažurirano od strane autora pre 4 meseci
pre 4 meseci
Hi, I also see on our site that Dutch players are not accepted in the casino. It is quite strange that the casino allowed players from this country to play there.
However, I think it is good that the house has obviously been confronted with this and that the money will be returned to all these players.
It will be best to stay with the casinos that are licensed in your country, because I believe that not all cases would have to end the same way with a refund of the balance.
Wish you all the best.
pre 4 meseci
It used to say dutch people are allowed to register. Thats why many dutch registered and played. Then many complaints kept coming in that they didnt had any liscense. So people were asking for a refund of their deposits and complained to the dutch kansspelautoriteit.
So I think they got a investigation now from the dutch authority's and thats why they are closing for dutch people. Althought you only get your balance money back if you had any balance on your account.
Same story as westcasino who also offered games to dutch people wich was not allowed. Only they closed it aswell but did not refunded at all. They almost got a fine from the dutch authority's but got off with a warning. But left the players in the cold.
Ažurirano od strane autora pre 4 meseci
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