Zdravo.
Razumem šta kažete, ali kada je reč o pritužbama, indeks bezbednosti se smanjuje na osnovu broja crnih poena zarađenih kroz to - u vašem slučaju 400. Ovo je prilično niska vrednost.
Citat iz vodiča za žalbe :
"Ako je žalba opravdana i ne možemo da je rešimo, ona se zatvara i kategoriše kao 'nerešena'. To se dešava kada nam kazino ili ne odgovori ili odbije da uradi ono što smatramo fer u toj konkretnoj situaciji. . Nećete dobiti željeni ishod, ali žalba će biti sačuvana u našem sistemu, kazino će biti kažnjen nižom ocenom od nas i naš pregled kazina će upozoriti druge igrače šta se desilo. Štaviše, ako kazino želi da bi poboljšao svoj rejting u budućnosti, biće prinuđen da se pozabavi žalbom, tako da postoji šansa da će vaša žalba biti rešena kasnije."
Upozorenje je tu, međutim, ne samo u vidu nerešene žalbe, već i kao deo pregleda: 
Ako skrolujete nadole, videćete najnoviju pritužbu direktno preko Indeksa bezbednosti , tako da ona neće biti propuštena.
Ne kažem da je sistem savršen takav kakav jeste, s druge strane, to je način na koji to radimo sada. Potrebna nam je matematika i vrednosti da kaznimo kazina na potpuno isti način kako bismo održali pravičnost.
Poštujem vaše mišljenje; shvatite ovo kao kratak rezime veoma složenog procesa.
Hello.
I understand what you say, but when it comes to complaints the safety index decreases based on the number of black points earned through that - in your case 400. This is quite a low value.
Quoting from the complaint guide:
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
The warning is there, though, not just only in the form of the unresolved complaint, but also as a part of the overview:
If you scroll down, you'll see the latest complaint right over the Safety Index, so those won't be missed.
I'm not saying the system is perfect as it is, on the other hand, it is the way we do it now. We need math and values to punish casinos exactly the same way to maintain fairness.
I honor your opinion; take this as a short summary of the very complex process.
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