Zdravo Dženis.
Video sam vašu nedavno podnetu žalbu, što je bio najbolji korak koji ste mogli da preduzmete. Naš tim stručnjaka će dati sve od sebe da ispita stvar. Verujemo da kada bilo koji igrač zatraži samoisključivanje zbog zavisnosti od kockanja, kazino treba da preduzme hitne mere i zatvori nalog bez nepotrebnih odlaganja. Ovo će sigurno biti najhitnija stvar u žalbi, i sjajno je što imate dokaze pri ruci.
U takvoj situaciji, možda biste želeli da iskoristite našu odgovornu sekciju; kreiran je za igrače kojima je možda potreban zaštitni zid iz kazina ili traže pomoć: https://casino.guru/problem-gambling
Osim toga, niste sigurni da li imate iskustva sa alatkama za izuzimanje; ovo bi moglo pomoći:
Kao deo naše Globalne inicijative za samoisključivanje , udružili smo se sa BetBlocker-om, dobrotvornom organizacijom registrovanom u Velikoj Britaniji koja pruža besplatnu uslugu za podršku ljudima širom sveta. Više informacija o našoj inicijativi možete pronaći ovde (https://casino.guru/global-self-ekclusion-initiative) i o BetBlocker-u ovde (https://betblocker.org/).
BetBlocker se brzo i lako instalira na više uređaja, za samo 2 minuta. Jednom instaliran, blokira pristup preko 84.200 veb lokacija za kockanje i radi tiho u pozadini. Usluga se može koristiti anonimno i pomaže pojedincima da bezbedno i na odgovarajući način upravljaju svojim pristupom kockanju, bilo da to znači potpuno ograničenje ili ograničavanje pristupa tokom ranjivih perioda.
Drugi zgodni alat je alat za pomoć pri samoisključenju
samo u slučaju da biste takođe želeli da razgovarate o nekim temama o problematičnom kockanju i radije se klonite kazina, ovaj deo foruma bi takođe mogao da vas zainteresuje: https: //casino.guru/forum/responsible-gambling
U svakom slučaju, iskreno se nadam da će naši posrednici moći da vam pomognu.
Hello Janice.
I saw your freshly submitted complaint, which was the best step you could take. Our team of experts will do their best to investigate the matter. We believe that once any player asks for self-exclusion due to gambling addiction, the casino should take immediate action and close the account without unnecessary delays. This will surely be the most pressing matter in the complaint, and it's great you have evidence at hand.
In such a situation, perhaps you would like to put our responsible section to use; it has been created for players who may need a firewall from casinos or seek help: https://casino.guru/problem-gambling
Additionally, not sure whether you have any experiences with exclusion tools; this could help:
As part of our Global Self-Exclusion Initiative, we've partnered with BetBlocker, a UK-registered charity providing a free service to support people worldwide. You can find more information about our initiative here (https://casino.guru/global-self-exclusion-initiative) and about BetBlocker here (https://betblocker.org/).
BetBlocker is quick and easy to install on multiple devices, taking just 2 minutes. Once installed, it blocks access to over 84,200 gambling websites and runs quietly in the background. The service can be used anonymously and helps individuals manage their access to gambling safely and appropriately, whether that means complete restriction or limiting access during vulnerable periods.
The other handy tools is the Self-Exclusion Assistance Tool
just in case you would also like to discuss some topics about problem gambling and prefer to stay out of casinos, this part of the forum may catch your interest too: https://casino.guru/forum/responsible-gambling
In any case, I truly hope our mediators will be able to help you.
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