Imam otvorenu žalbu na povlačenje koje još nije obrađeno od 19.10. Niko ne odgovara. Ovaj kazino ima pogrešnu recenziju jer stalno odlaže povlačenje igrača. Već sam ih zamolio da intervenišu jer ćemo prekoračiti 14 dana jer dolazi vikend koji se smatra praznikom. Niko mi ne pomaže u ćaskanju uživo samo izvinjavajući se i bez odgovora kada ću dobiti novac. Moja žalba je već otvorena, ali nijedan predstavnik ne odgovara i za 18 sati ističe rok vašeg zastupnika
I read your complaint and at the top right you have a timer which always has a party to answer. Tomas will deal with your complaint soon but I assume he is waiting for the time to pass. Then we will contact the casino. But you don't have to worry about anyone from our side getting to you.
I would also mention that the casino is trying to resolve the situation and even if you have a delay in your withdrawal, I believe that you will come back soon with the news that you have received your money.
Hvala vam na odgovoru. Zaista cenim trud koji ulažete da rešite probleme sa našim kazinom. Dozvolite mi da vas obavestim da ovo nije prvi put da se ovo dešava. To se dešava često, ali ovo je prvi put da smo stigli u toliko dana. Ne odgovaraju mi razlog kašnjenja, samo se izvinjavaju.
I absolutely sympathize with you and I would not want to wait that long either, but there is nothing left for us now and we have to adapt to the circumstances. If the 14 days pass, our team will try to help you.
U slučaju da pozovu kazino u razgovoru i kazino ne odgovori šta se dogodilo? Koja će procedura sledeća?
If we contact the casino we give them a week to respond, if they don't we extend the timer again and if they don't respond in another week then the complaint is closed and the casino gets black points and their saftey index is lowered.
Anyway, so far I have the feeling that from what I have seen the casino is handling the complaints and therefore I would be positive in this case.
But we'll see how this whole thing plays out.
Ok, shvatio sam. U svakom slučaju 13 dana danas još ništa!
I would be furious, yet Jaro is correct. Despite this sounding like a terrible user experience, I too expect the casino to collaborate once the complaint gets to the point. Stil, it must be very exhausting for you. How are you feeling today?
Zaista sam nervozan i istovremeno nesiguran jer smatram da je tako dugo odlaganje neprihvatljivo, a odlagaće se još više jer je vikend, a odeljenje finansija ne radi. Ako kazino odgovori za 5 dana, imaćemo sreće. Ipak, verujem da će moje povlačenje trajati mnogo duže. Nemam optimizma.
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