Imam isti problem. Prema kazinu, moj bilans je prenet 13. marta 2023. i još ga nisam dobio. Takođe sam dobio snimak ekrana iz kazina koji navodno dokazuje da je kazino preneo moj balans 13. marta 2023. u 11:56. Snimak ekrana pokazuje da je, prema kazinu, novac navodno prebačen 13. marta, iako su me iz kazina prethodno uverili da je novac već prebačen 9. marta.
Sada kada nisam dobio novac već dve nedelje, kontaktiram kazino. Kazino kaže da treba da proverim u svojoj banci (uveravam vas da su švajcarske banke ugledne ;-)). Danas su mi pisali da dostavim izvod iz banke da dokažem da nisam primio novac 13. marta 2023. u 11:56. Ovo je veoma neozbiljno, jer mi je sam kazino rekao da, iako je prenet 13. marta 2023. u 11:56, može proći 1-5 dana dok ne bude na mom računu. Sada traže izjavu kojom dokazuje da je nisam dobio 13. marta 2023. (dan navodnog transfera). Siguran sam da kazino koristi ovu taktiku tako da ne prebacuje sredstva dok ne bude dovoljno pritiska. Kao rezultat toga, igrači koji na kraju odustanu daju kazinu sredstva.
Vreme odgovora za odgovore na upite traje više od nedelju dana. Ovo je veoma loše jer možete samo da zahtevate blokade naloga, ograničenja i tajm-aute putem pošte putem podrške. Takođe, kazino mi je u poruci rekao da odgovor traje veoma dugo jer sam prekinuo moje ćaskanje na sajtu kazina (samo ja nikada nisam pisao preko ćaskanja. Oni navode da imaju 24/7 live chat, ali ne postoji).
I have the same problem. According to the casino, my balance was transferred on 13 March 2023 and I have not received it yet. I have also received a screenshot from the casino that supposedly proves that my balance was transferred by the casino on 13 March 2023 at 11:56. The screenshot shows that, according to the casino, the money was supposedly transferred on 13 March, although the casino previously assured me that the money had already been transferred on 9 March.
Now that I have not received any money for a fortnight, I am contacting the casino. The casino says I should check with my bank (I assure you that Swiss banks are reputable ;-)). Today they wrote me to submit a bank statement to prove that I did not receive any money on 13 March 2023 at 11:56. This is very unserious, because the casino itself told me that although it was transferred on 13 March 2023 at 11:56, it may well take 1-5 days until it is in my account. Now they want a statement proving that I did not receive it on 13 March 2023 (the day of the alleged transfer). I am sure that the casino is using this tactic so that they do not transfer funds until there is enough pressure. As a result, players who eventually give up give the casino the funds.
The response time for answering queries takes over a week. This is very bad because you can only request account blocks, limits and time-outs via mail through support. Also, the casino told me in a message that the response takes a very long time because my chat on the casino website was interrupted by me (Only I never wrote via the chat. They do state that they have a 24/7 live chat, but it doesn't exist).
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