According to what you sent both here and to Veronika, the complaint shows that you won the money with the bonus play and therefore everything should be in order. So since you provided our experts with everything they needed and the decision was made in this way, even though I'm sorry, I can't change this decision.
Ne želim da menjam nijednu tvoju odluku. Niste vi taj koji odlučujete, vi samo možete da izrazite svoje mišljenje. Molim vas da doslovno odgovorite na moja pitanja i opravdate svoje mišljenje kako bih razumeo i zahvaljujući ovome ću se ubuduće spasiti od kazina.
Since according to what you have provided as a screenshot and after investigation it was found that you have uploaded money from bonus play and it can be paid a maximum of 10x the bonus amount, I can only recommend that you always be careful and read the terms and conditions. If you don't understand something then you have the option to chat with support or live chat. Alternatively, if you are worried that another problem may arise then don't play with the bonuses here and save yourself further worries in the future.
Hello Marcin,
At Casino Mega, all bonuses have terms and conditions with which you should familiarise yourself before starting to play.
On the 4th of December at 22:17, you deposited 100 PLN, on which you received a bonus of 75%, amounting to 75 PLN. By accepting it, you agreed to the bonus terms, one of which states:
The maximum win from the 75% bonus on the third casino deposit is ten times (10x) the amount of the bonus received. Any amount exceeding this requirement will be deducted from the customer's balance. The maximum withdrawal from the bonus is also applied when you cancel the bonus.
Consequently, your winnings of 10,008.61 PLN were reduced to 750 PLN and paid into your account on the 8th of December around 16:26.
If you have any questions moving forward, please do not hesitate to contact us via email or live chat and we will be happy to assist you and clarify any doubts.
Thanks,
CasinoMega Team
Deponovao sam juče, hteo da igram danas, pisalo je, nedostupno u vašoj zemlji, kažete primate igrače iz Nemačke, šta je ovo sranje, ko se ovde šali?! Ne mogu da se prijavim niti da radim bilo šta drugo i mogu samo da napišem e-poruku casinomegi.
Nadam se da ćete se pobrinuti da mi depozit bude odmah isplaćen, isto je kao dug, pročitao sam ovde da kazino prima igrače iz Nemačke, a nakon mog depozita ih više ne prima, jel tako!!!
Pobrini se za to hvala
Hello,
I saw the casino representative just recently explained the matter in the complaint. A reload matter bonus combined with unfinished bets. Please enter the complaint thread through this link 👈
Hope it helps.
Problem je što više ne mogu da se prijavim!!! Piše, nedostupno u mojoj zemlji, ko priča o bonusu, šta ti je!
I see that it has been resolved by what you wrote in your complaint.
Is that so?🙂
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
