Hi, I wanted to ask you if you have contacted them to follow up on the fact that you see it differently. If they told you it was OK, I would obviously try to believe it, but I'm sure you've recorded everything they've written to you in case of any problems. Did you tell them that you wanted it to come back to you as you entered it, and is that what is going to happen?
Hi guys, won $6763 and I understand withdraw is max $750 at a time, but the first $750 withdraw was done on the 19th of December. Still pending, can anyone help ?
That has been pending for quite a long time, really.
Is your account fully verified there, or were you asked to go through it first?
Our complaint team will review your complaint soon and inform you what to do next. Please stay put.
Hi, it says that ‘my account does require verification. Enjoy our games’
So do I understand correctly that it needs verification? Did the casino also ask for documents?
I have a little feeling that from what followed after the sentence with verification and therefore, enjoy your games, it was more like you don't need verification.
Could you clarify that for me, please? 🙂
Yes, clearly states that my account ‘does not require verification, enjoy our games’
attached
I thought so too. Okay, and you still haven't got the money? If not, our team will try to help and Nick is a resolver, so I believe it will be resolved soon.
Nope, still nothing. They keep saying there is a delay…
hopefully resolved soon.
Oh right, classically, Then although I hate to say it, we'll just have to wait.
Imam 3 povlačenja sa crovnplai-a koji su na čekanju više od 2 nedelje! šta mogu da uradim? Razgovarao sam sa njima bezbroj puta i oni stalno govore da će nastaviti sa plaćanjem, ali nikada ne rade!
Hi Artemismnr,
my first withdraw of $750 AUD took 25 days. They eventually do proceed with payment, just takes a very long time. It’s going to take me nearly all year to withdraw 6800 AUD.
they only allow $750 AUD withdraw at a time.
good luck
Imam 3 povlačenja sa crovnplai-a koji su na čekanju više od 2 nedelje! šta mogu da uradim? Razgovarao sam sa njima bezbroj puta i oni stalno govore da će nastaviti sa plaćanjem, ali nikada ne rade!
Hey, is that all they told you? I mean, that's quite a bit if you've been waiting two weeks for the money. I also see that the player is describing his experience to you, so it might take some time. But I would definitely go ahead and open a complaint on this link with us because two weeks is exactly the time we give casinos to resolve this process.
I would also like to ask you a follow-up question, did you play with any bonus?
Da, igrao sam sa 5 € bonusa koji su mi dali i napravio sam 400! Nakon 5 minuta, €375 je nestalo i ostalo je samo €25, što više nije odgovaralo bonusu! Tako da sam igrao sa njima i osvojio €1,280! Ništa nisu položili! Kako da uložim žalbu, molim? Da, jedini odgovor koji daju su da je moj novac siguran i da zahtev prosleđuju nadležnom odeljenju kako bih ja dobio prioritet! Ali to nikada nije moguće! Prvo povlačenje čeka od 19/01/25!
Zdravo, nalazim se u veoma neprijatnoj situaciji na Crovnplai-u. Prva povlačenja su bila uspešna, sada imam problema od početka decembra:
Uvek mi odgovaraju unapred postavljenim rečenicama, a da nikada ne dođu do rešenja. Ima li još neko u mojoj istoj situaciji?
Da, igrao sam sa 5 € bonusa koji su mi dali i napravio sam 400! Nakon 5 minuta, €375 je nestalo i ostalo je samo €25, što više nije odgovaralo bonusu! Tako da sam igrao sa njima i osvojio €1,280! Ništa nisu položili! Kako da uložim žalbu, molim? Da, jedini odgovor koji daju su da je moj novac siguran i da zahtev prosleđuju nadležnom odeljenju kako bih ja dobio prioritet! Ali to nikada nije moguće! Prvo povlačenje čeka od 19/01/25!
Sure, thanks for the reply. At first I thought the problem was that the bonus has a maximum cashout, so that's why you only have 25 left. On the other hand, once the bonus is over, everything should be fine.
As for the complaint, please use this link and you can open it here. We will try to help, but I would be happy if the casino would respond and let you know more and, most importantly, send you the money.
I will keep my fingers crossed.🤞
Zdravo, nalazim se u veoma neprijatnoj situaciji na Crovnplai-u. Prva povlačenja su bila uspešna, sada imam problema od početka decembra:
Uvek mi odgovaraju unapred postavljenim rečenicama, a da nikada ne dođu do rešenja. Ima li još neko u mojoj istoj situaciji?
Hi, I'm sorry for the situation you're in.
As far as help is concerned, I've seen that you've already managed to open a complaint, so we'll try to assist you.
What did the casino say to you about the withdrawals taking so long? I guess it wouldn't be enough that I have to re-enter my withdrawal after a month of waiting for my money.
I'll wait for an answer in the meantime.
Odgovaraju izgovorima da njihovo odeljenje za finansije radi 7/7 i da imaju mnogo zahteva za povlačenje i da se zato generišu kašnjenja. Pozivaju me da sačekam rekavši da je zahtev za povlačenje u toku i da ne vide nikakvu vrstu blokade.
Yeah, sure. I would say that a delay for this reason can happen and the casino can have a lot of withdrawals. But I don't think it should take up to a month and that would be unimaginable for me. So now we will wait and see how the complaint moves forward and hopefully we will be able to help. 🙂
Juče su položili depozit od 1.280! Moja banka jednostavno nije prihvatila ostalih 500 i tako su otkazani, pa sam ponovo zatražio povlačenje! Definitivno će se ponovo pojaviti za 20 dana koliko vidim, ali su se ipak povukli, tako da je pitanje zatvoreno!
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