pre 8 meseci
Dobro, platio sam 29. marta, pa se nadam da će to doći sutra ili prekosutra
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CrownPlay Casino - opšta diskusija (strana 5)
pre 8 meseci
Zdravo, samo želim da ukratko podelim svoje iskustvo sa Crovnplai-om. Prijavio sam se na Crovnplai pre 10 dana i deponovao 50 evra sa svoje Mastercard kartice i počeo da igram i, kao što se očekivalo, izgubio sam sve. Ali šok je usledio 3 dana kasnije kada sam pogledao svoj račun, 3 k 50 evra je ponovo zaduženo, novac je otišao u Poljsku, 50 evra u London i 50 evra u Keniju, plus inostrane takse u svakom slučaju. Imao sam blokiranu bankovnu karticu i imao sam problema samo zato što je kartica hakovana, pokušao sam da kontaktiram Crovnplai, ali nisam mogao da prođem. Za mene je to bilo iskustvo od 200 evra.
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pre 8 meseci
I know your replying to another player, but in terms of verification, they won't allow me to verify my account, and in the verification section it states I don't need to which is very odd...this will be my 2nd withdrawal, I did a test withdrawal of a smaller amount, to see if they'd pay out ($60AUD) which they did in 2 days, unverified..so, to have multiple complaints about this place within the same time period, wouldn't that be of concern? They're not sending out emails to everyone on what's happening, there's no communication at all...so in my opinion, this wouldn't be a reliable place for anyone to play or join. And I still haven't received my withdrawal either.
pre 8 meseci
Totally understand your point of view, for sure, it is strange that there are so many delays. This, of course, can be caused by many aspects, like too many withdrawal requests, or that the casino may be understaffed, I would say. I just hope that there is nothing else to it, right? I saw your complaint, and our team will intervene after the 14 day time period we usually give casinos to proceed the payments. We'll find out, eventually, if you will need to pass thru the verification process, or the casino really doesn't need you to. I just hope, that it won't take long. in the meantime, please, inform us about any changes to your case, we'll be here waiting.
1
pre 8 meseci
12 days left, they still not payed out.
I write to the support at every 2nd day and I also chat with them, but no success
pre 8 meseci
Hey. I just saw this update in your complaint: "They just payed out, after 12 days wait time, many emails and many online chat talks. I really needed to fight for the money, the site not suggested."
So congratulations, even though you needed to wait little bit longer, than you would wish. Are you going to move on somewhere else now?
pre 8 meseci
Tako da sam danas primio obe uplate.
Takođe sam/bio sam nov na sajtu. Za svaku isplatu bilo je potrebno tačno 12 dana.
Dakle, za sve one koji čekaju...trebaće oko 12 dana.
lg
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pre 8 meseci
Great news, thank you for sharing. Seems to me like 12 is the number here. Which payment method did you use, if I may ask? Will you continue to play at this casino after this experience, I wonder?🤔
pre 8 meseci
Zdravo, i ja čekam isplatu već 10 dana. Zatražio sam isplatu 29. marta i ništa se nije dogodilo do danas.
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pre 8 meseci
Hello. As I read the other posts here, it usually takes 12 days to get paid. So hopefully your withdrawal will arrive soon. Otherwise our complaint team will surely help you out. Please keep us updated.
pre 8 meseci
Zdravo, samo želim da ukratko podelim svoje iskustvo sa Crovnplai-om. Prijavio sam se na Crovnplai pre 10 dana i deponovao 50 evra sa svoje Mastercard kartice i počeo da igram i, kao što se očekivalo, izgubio sam sve. Ali šok je usledio 3 dana kasnije kada sam pogledao svoj račun, 3 k 50 evra je ponovo zaduženo, novac je otišao u Poljsku, 50 evra u London i 50 evra u Keniju, plus inostrane takse u svakom slučaju. Imao sam blokiranu bankovnu karticu i imao sam problema samo zato što je kartica hakovana, pokušao sam da kontaktiram Crovnplai, ali nisam mogao da prođem. Za mene je to bilo iskustvo od 200 evra.
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pre 8 meseci
Hello. I am really sorry to hear you've had this kind of experience. Have you tried to contact your bank regarding this? Try to get a chargeback, perhaps? There could be some chance of it, I reckon. Could you do that, and let us know, please, how did it go? The casino could really be not "guilty" here, in my opinion.🤷♀️
We will surely be here waiting for your reply.
pre 8 meseci
Just received an email 12.17am utc time that my withdrawal is complete. Will wait if money hits my bank account today.
This was a very unfortunate experience, and sadly will not return to crownplay due to lack of professionalism, and many more reasons.
pre 8 meseci
Great. We'll wait for the update.🤞
Your decision is probably for the best, I reckon.
pre 8 meseci
Money came through approximately 5 hours after email was sent.
pre 8 meseci
Excellent news. I'm glad you have your money.
However, would it be possible to mention it in the complaint you have filed? It would be a good way for our team to close it.
Congratulations and I hope you continue to do well. 😊
1
pre 7 meseci
Tako da čekam na uplatu već 3 radna dana. Sačekaću još 2 dana, a ako ne, podneću žalbu. Uslovi su uslovi i odredbe...svi treba da ih se pridržavaju.
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pre 7 meseci
Hello,
Without a doubt! It is just that terms and conditions, which include other "exclusions" and the statement "the company reserves the right to change these terms and conditions at any time without prior notice," do not usually account for unforeseen delays.
I do agree, though, that everyone should abide the rules.
It is important to note, however, that we give casinos a full 14 days to address KYC, gaming history, and payouts. That means, that even if you submit the complaint, this time frame must be applied. Only after the casino fails to meet this deadline will the Team intervene.
Speaking of which, are you fully verified, please?
Would be great to thick-off this part, if you catch my meaning.
pre 7 meseci
Ipak, mislim da je 14 dana predugo i niko ne odgovara na mejlove.
Tokom verifikacije je rečeno da verifikacija više nije potrebna.
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pre 7 meseci
That is a timeframe our complaint team gives casinos to proceed with the payment before they intervene. Hopefully, you will be able to get your money sooner than that.
pre 7 meseci
Koliko vam je tačno trebalo vremena?
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pre 7 meseci
Zdravo, izvršio sam povlačenje u Crovnplai kazinu 19.4. i do danas 2.5. Nije mi plaćeno i proces povlačenja je još u toku.
Pišem polako svaki drugi dan u onlajn ćaskanje, na mejl. Oni samo obećavaju i uveravaju da njihov tim aktivno radi na ubrzanju procesa i obezbeđivanju da novac bude isplaćen što je brže moguće. Ne znam više šta da radim.
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pre 7 meseci
Zdravo, izvinjavam se zbog neprijatnosti na koje ste naišli.
Pošto to traje već duže vreme, verovatno bih prešao na to da se žalim kod nas, jer vidim da je jedini razlog zbog kojeg ste dobili od kazina zašto još nemate novac da budete pacijent. To mi verovatno ne bi bilo dovoljno da sam već čekao koliko i ti.
Međutim, da li već imate verifikovan nalog ovde ili ne? Da li ste ubacili novac uz pomoć bonusa?
Naravno, možete podneti žalbu koju sam pomenuoovde na ovom linku i naš tim će pokušati da vam pomogne.
Hoćeš li ići na to?
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