pre 10 meseci
Hi Ivan/Vanya
Sorry you are having issues.
The payments are handled by a 3rd party.
I will try and find out what is happening.
CC
Izmenjeno
Crypto Casino - opšta diskusija (strana 2)
pre 10 meseci
zašto mi je više od jedne uplate prošlo kroz taj red!!!
Automatski prevedeno:
pre 10 meseci
ovo je dokaz da primam uplate na licu mesta
Automatski prevedeno:
pre 10 meseci
Hey Ivan,
We believe you so no problem there.
And we can see that you had successful withdrawals on
31st May
1st June
So we suspect the problem is temporary .
Rest assured that your funds are safe and that you will receive them.
🙂
pre 10 meseci
privremeno, ali već nedelju dana ne mogu da dobijem novac od tebe (((((
Automatski prevedeno:
pre 10 meseci
Dragi Ivane, imajte na umu da smo kontaktirali dobavljača plaćanja (Coinpaiment) u vezi sa vašim prethodnim neuspelim isplatama i trenutno čekamo informacije od njih. Do tada, vaša poslednja 2 povlačenja će ostati u statusu na čekanju. Moramo da pronađemo razlog zašto vaša prethodna povlačenja nisu uspela pre nego što možemo da obradimo vaša trenutna povlačenja. Stoga vas molimo da sačekate i bićemo vam zahvalni na strpljenju i razumevanju. Prihvatite naše izvinjenje zbog kašnjenja i neprijatnosti. Obavestićemo vas e-poštom što je pre moguće. Dobar dan!
Automatski prevedeno:
pre 10 meseci
I see, then, that they are working on it, and from the answer I hope that it will be solved as soon as possible. Will you be patient and wait or how will you proceed ? I believe that if the previous withdrawals were successful, you will get the next ones when the unpleasantness is removed.
I will keep my fingers crossed for you. 🤞
pre 10 meseci
Hvala vam
Automatski prevedeno:
pre 10 meseci
Uopšte ne razumem šta se dešava, zašto mi ne plaćaju novac ((((
Automatski prevedeno:
pre 10 meseci
Obviously you'll have to be a bit patient. We give casinos 14 days to resolve withdrawal, so if nothing changes by then, let us know and we'll try to help. The good news is that the casino is communicating with you and trying to remove the obstacles that stand between you and your money.
I hope they can do this as soon as possible. 😉
pre 10 meseci
I ja se nadam
Automatski prevedeno:
pre 10 meseci
thanks Jaro - believe me, I am trying to find out the problem.
Like I say we are waiting for payment processor to get back to the CS team.
But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!
🙂
pre 10 meseci
da li mogu da podignem svoj novac na drugi način?
Automatski prevedeno:
pre 10 meseci
Best to contact the customer service team and ask them. But there should be alternative methods available!
pre 10 meseci
thanks Jaro - believe me, I am trying to find out the problem.
Like I say we are waiting for payment processor to get back to the CS team.
But I re-emphasise that despite the inconvenience, Ivan your funds are as safe as houses!
🙂
pre 10 meseci
You're welcome, I hope it can be resolved and all parties will be happy. 😉
pre 10 meseci
Hteo bi da sve bude gotovo
Automatski prevedeno:
pre 10 meseci
I hope soon. I will wait for your update. 😕
pre 10 meseci
platili su mi pare!!!
Automatski prevedeno:
1
pre 10 meseci
🙂
Again apologies for the issues!
pre 10 meseci
Glavna stvar je da se to ne ponovi u budućnosti.
Automatski prevedeno:
pre 10 meseci
See, good news. Sometimes it can take time due to different circumstances and not always the withdrawals come as fast as players would expect. I think it's the most encouraging that you don't wait weeks for them and they always come, and of course support doesn't ignore you but tries to communicate any encountered difficulties.
I hope it will only get better from now on. 😊
