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Depositwin Casino - opšta diskusija (strana 3)

 od Gretche70
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10.865 pregleda 59 odgovora |
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Chrisppr

Sure, you'll have to be a bit patient as the casino says they will have to contact the payment processor and it's approved on their end. We give casinos 14 days to sort out the withdrawal process, so if nothing changes let us know and we'll try to help you out. The important thing for me would be that they try to communicate and don't just leave you without an answer, so try to wait and inform yourself about your withdrawal and we'll see. 

I hope you will have the money as soon as possible. 🙂

Jaro

Absolutely, patience is a good friend. Now it seems that things are starting to clear, they finally found the problem. I’m pretty sure the problem was that bitcoin was going down/ up. It doesn’t say anything about special fees when i withdraw.


What do they really mean by: "It appears that there was a sudden spike in the fees and this is the reason behind the processing delay.


Unfortunately this is out of our hands which means we will have to wait for another". Can this really seems valid? Why don’t deposit back my money and I will make a new withdrawal. In my opinion crypto goes really up and down but I guess this sites normally make a pretty good profit so why don’t just take the fall, due their wrong calculation and send me my money?


If i work as a carpenter and promised a customer a price that we discuss and then says: yeah let’s do it. Then when the job is done I sudden say: Oh sorry wood prices had gone up 30%, it put in the invoice….


Big up, thanks guys here att casino guru 💪.

This is the latest mail:


Dear Christian,


Thank you for your email and apologies for the late reply. 


We were checking this transaction directly with the payment processor and we just received an update from them. Your withdrawal is still pending Blockchain confirmations. It appears that there was a sudden spike in the fees and this is the reason behind the processing delay.


Unfortunately this is out of our hands which means we will have to wait for another, hopefully final update. As soon as we receive any news we will let you know. For now we want to apologize for the long waiting time and thank you for being patient. 


Warm Regards,


DepositWin Finance


Izmenjeno
Chrisppr

Oh so this is the issue, I understand. I think players should be protected from such things and everything should be fair and they should always get the amount they won. This is perhaps less of a disadvantage with crypto casinos or cryptocurrencies in general. Something that changes basically every day and I understand that even casinos can't be responsible for something like that. So we'll see how it moves forward and hopefully the next update will be the one that makes you smile and you'll be happy. If something happens, feel free to say so. 

Jaro

Hi and thanks for all you guys good words, they are keeping me a little more safe.


Im 100% into what you are saying. I can’t be my fault as a customer, as always, super easy to deposit and hard to get your money. This is not entirely the casinos fault due their payment partner. The thing is day told a few days ago all is good and my money is processed, but it’s not, that was a pure lie from the support team. This is a bit crazy, 8 days and still no money and also no answers.

Chrisppr

It's certainly difficult without some reassurance from the casino, as they are the ones who should be answering you and especially not misleading you. If they know that a withdrawal might not be sent within a certain timeframe, I wouldn't make any promises to the player that they will have the money by that time. 

Therefore, as I said before, if you can't resolve this situation and the money doesn't arrive within 14 days, we will definitely still be in contact with you and we will try to help you. 

Fingers crossed. 🤞

Igrao sam pre dva dana u ovom kazinu jer mi se sviđa bonus bez opklade, ima veliki izbor igara, naravno ne možete igrati mnogo igara sa bonusom, to se dešava u mnogim kazinima, niti naravno kazinu uživo, okruženje na ovoj platformi je lepo, direktan servis za ćaskanje, ljubazan, nemam problema sa maksimalnim isplatom k5, stavio sam 200 evra na bilo koji, glupi bonus sam video u roku od pet minuta i video sam 5 minuta igrao dobar iznos i nastavio sam da igram, konačno sam napravio povlačenje 650 evra preko MasterCard-a, čekam da vidim kada će uplatiti (ako uplate za 1-2 radna dana, što su mi rekli da napomenem, povlačenje je odobreno, onda je jako dobar kazino)

Automatski prevedeno:
kaggeletos21

Hello, I see that your experience is good so far, so I think that the withdrawal could be OK. I firmly believe it will be, and if you get the money fairly soon it would be excellent.

What wagering did the bonus you used have?🙂

Jaro

Dobio sam bonus od 100/100 bez opklade, jedini uslov za obrt je k1 depozita, razumno da spreči pranje novca, imao je ograničenja, ali veoma dobro okruženje, lepe igre koje su pružale dobru uslugu, ima neke minuse ali mislim da je nizak rejting na guruu (Juče sam plaćen, dobio sam danas, dobio sam danas, 65 evra)

Automatski prevedeno:
kaggeletos21

So it's great if you managed to get the money yesterday. ☘️😊

When you talk about some cons, what do you think the casino could improve? Do you have anything specific? 

Da, definitivno u dozvoljavanju igračima da igraju kazino uživo i nije moguće zabraniti neke igre od provajdera, one najpoznatije naravno, ovo je u uslovima na koje sam pristao, a sajt je malo komplikovan kada igrate sa bonusom, ne znate šta da izaberete u igricama

Automatski prevedeno:
kaggeletos21

If you wish, you can include these suggestions in your user review when writing about your experience there. What do you say?

Here's the link for you.

Zdravo, rekao sam prijatelju za ovaj kazino. Igrao je, napravio depozit od 100/100 bez klađenja. Založio je 100 evra. Napravio 700. Podigao 500 evra. Makcashaot k5 je primio potvrdu o uplati od 500 evra (poslao im je mnogo dokumenata putem e-pošte od onoga što su tražili). Sve je bilo u redu. Sačekao je novac i jutros su mu tražili fotografiju kartice, prednje i zadnje strane. Ono što pitam gurua je, da li je ovo pre svega legalno? (jer je za nadogradnju potrebna sertifikacija računa pre podizanja, što je malo, nikad ranije nisam čuo za to.) Poslao je izvod iz banke jer njegova kartica nema ime na njemu. Pitanje je postalo čudno. Možete li pomoći?

Automatski prevedeno:
kaggeletos21

First of all, you need to understand that we are not lawyers here, so we are unable to judge what is legal or not.

Also, please know that this is a regular KYC procedure, and the player needs to fully cooperate with the casino in order to get his winnings.

If there is some problem to pass the verification, we'll be here for your friend, but of course it will be necessary to write us in person and not through you. All right? 🙂

Da, naravno da razumem šta govorite i hvala vam što ste mi odgovorili, ono što želim da znam je da su mu poslali mejl i rekli mu da ste sertifikovani, a zatim je podigao 500 evra i onda su mu poslali još jedan mejl u kome je pisalo nadogradnja naloga i zamolili ga da pošalje karticu sa njegovim imenom da li je to tačno, to je ono što pitam, rekao sam mu da napravi nalog kao advokata da je jasno zašto ne želim da znam zašto sam ja za pomoć unapred

Automatski prevedeno:
kaggeletos21

You know, I truly think your friend should come here and show us the official casino requests, because the chance for fair misinterpretation is pretty high and none of us want to get him or her confused, I'd say.

Generally speaking, providing card details is a common part of payment or account verification. Though the term "account upgrade" sounds weird to me.

Send your friend to the forum, please. There is no need to feel hesitant. 🙏

I meni je to delovalo veoma čudno. Od petka je poslao sve papire i tražili su mu nadogradnju računa i onda su zaglavili sa karticom (rekao sam mu da piše ovde jer se sve može rešiti jer si poznat). Srećom, sve je dobro plaćeno. Loša stvar je što vam, dok je uplata bila izdata, možete otkazati depozit. Ne znam da li je ovo toliko etično za igrača ili za zavisnika od kockanja - hvala vam puno na pomoći u svakom slučaju.

Automatski prevedeno:
kaggeletos21

Oh, is your friend struggling with compulsive gambling? I'm sorry to hear that!

I'm glad the verification has finished and the withdrawal is possible.

You know, as I was trying to explain without being familiar with all the details included, I would not start with what is or is not fair. So to say, allowing a player to cancel the ongoing withdrawal is a normal feature, yet if your friend had informed the casino about his or her gambling problem, it might have changed the outcome.

kaggeletos21 je izbrisao post

U grčkim kockarnicama, kada se isplata obradi i stigne na mejl, ne možete je otkazati, verujem da je to odgovorno kockanje, što je nadzorni organ definisao. U evropskim kockarnicama, povlačenje se može otkazati čak i kada je u tranzitu. Verujem da je ovo besmisleno jer ako kazino traje 3-5 dana, igrač misli da poništi isplatu da bih mogao da dobijem više novca (u grčkim kazinima povlačenje se vrši u roku od najviše sat vremena - nije da nema drugih stranih). Kada se kockate, taj skepticizam postoji, nije stvar u tome da li imate zavisnost, naravno, kazina su luksuzna zabava, već je to i zarada u sredini...

Automatski prevedeno:

Oh, i ovaj konkretni kazino plaća odmah u roku od jednog dana, ali mislim da ima svojih problema, kao što je činjenica da sigurno neće moći da isplati velike dobitke ako postoje mali limiti povlačenja, zbog čega nema bonuse za opkladu koji iznose k5 od povlačenja, ali mislim da je to radost jadnog kockara, haha...

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