Deuces Casino - opšta diskusija

I deposited $2 dollars which luckily went up to $70 quickly in the first spins on a slot machine and then I proceeded to verify myself to be able to withdraw them which took a few hours and well I kept playing and when I was verified I had about $45 balance and I realized that I had made a good amount of wagers and the rackback was good and I could claim it every half hour which I withdrew. And with the rackback, I claimed it and accumulated $5, and then I kept making more wagers and the rackback kept going up. So when I received the weekly bonus of $19 and a $27 refund, I kept making wagers because I thought the claims were great, and there were only a few days left until the monthly bonus. I even thought the monthly bonus would be good because of the wagering I had done, but then when the monthly bonus came around, they told me I couldn't claim it because I had already claimed the weekly bonus. Damn, what does that have to do with anything? So I waited for the weekly bonus because I thought it would be good, and it was. I placed a sports bet that there were 8 minutes left in the game, and the team I bet on was 2 goals ahead. I bet $27 because I felt safe seeing how much time was left, and then the stream went down. When it came back on, I had lost. The opposing team had scored 3 goals in 8 minutes, and there was no replay of the goals. It was shocking to know they did that for just $27. I don't even want to think what would have happened if the amount had been bigger. The same thing happened, and from then on I said, "No, this site is acting very strangely. I'd better claim the rackbacks, save up some money, and withdraw it." And that's what I did. I received $0.78 every half hour, saved up $50, and withdrew it successfully. But I couldn't claim the rackback anymore because of an error that took two days to resolve. They told me it was fixed, but it wasn't. It was like they were mocking me because the timer just kept ticking, and after half an hour, it started all over again. That made me really angry because they were acting so shamelessly with the sports betting and this rackback thing. And now they've sent my case back to the appropriate team and I'm waiting for their response! I'm losing a claim of $0.78 every half hour because they wanted it that way. And another very strange thing, which might be real, but the way they're working, I don't think so; In the weekly race, I was in first place every day, but with only a few hours left, I was dropped to the bottom because the people in first place had played over 20k in a single day to win the race prizes. Nonsense! Those so-called players aren't real, and believe me, I'm almost certain of it!

deposite $2 dólares lo cual por suerte subieron a $70 rápido en los primeros giros en un tragamonedas y después prosegui a verificarme para poder retirarlos lo cual tardó algunas horas y pues seguí jugando y ya cuando me verificó tenía como $45 de saldo y me di cuenta que había echo una cantidad buena de wager y el rackeback era bueno y podía reclamarlo cada media hora lo cual retire. Y con el rackeback lo reclamaba y guntaba $ 5 y pues seguía haciendo más wager y subía el rackeback, total que cuando recibo el semanal de $19 y un reeembolso de $27 seguí haciendo wager por que me parecieron geniales los reclamos y faltaban dias para el mensual y llegue a pensar que el mensual vendría bueno por el wager que había echo y resulta que llegando al mensual me dicen que no lo podía reclamar por que ya había reclamado el semanal y joder eso que tiene que ver y me espere al semanal por que vendría bueno y así fue y jugué una apuesta deportiva que en el partido faltaban 8 min para el final y el equipo al que le aposté iba 2 goles arriba y pues aposté $27 por que la sentía segura viendo el tiempo que faltaba y resulta que se cae la transmisión y cuando regresa he perdido el equipo contrario había metido 3 goles en 8 min y no había repetición de los goles y que impresión al saber que hicieron eso solo por $27 dólares no quiero ni pensar si hubiera sido más grande la cantidad e hicieran lo mismo y desde ai dije noo este sitio ya está funcionando muy extraño mejor reclamaré los rackeback y juntaré una cantidad y retiro y asi fue recibía $0.78 cada media hora y junte $50 y los retire y el retiro fue exitoso pero el rackeback ya no lo podía reclamar que por un error el cual tardaron 2 dias y me dijeron se a resuelto pero no fue asi , fue como una burla hacia mí por que doló corría el tiempo y llegaba a la media hora y empezaba de nuevo y eso me dio mucho coraje por que que estaban actuando tan descarados con la apuesta deportiva y esto del rackeback y pues ahora que volvieron a mandar mi caso a equipo correspondiente y que espere su respuesta ! Estoy perdiendo un reclamo de $0.78 cada media hora por que ellos asi lo quisieron y Otra cosa también muy extraña que a lo mejor esa puede ser real pero asi como están trabajando creo que no; la carrera semanal todos los días estuve en primero y al faltar unas horas para que se acabe me bajan hasta los últimos puestos por que los primeros lugares que ahora ya están han jugado más de 20k y en un dia para ganar los premios de la carrera, tonterías esos supuestos jugadores no son reales y creme que lo estoy casi seguro!

Hello, could you kindly make a brief sum-up of this?

If you seek support, please focus on the main and actual issue, and we can discuss it further in a more convenient way. If not, do not mind me, please.

Thank you.

There are just too many problems

1. According to them, the rackback system has been under maintenance for the last 5 days, but that's not true. Yesterday they told me the problem was fixed and I could claim it normally again, but it won't let me. I went back to support and they said it's under maintenance again! But look, I was claiming $0.75 every half hour, and it's been 5 days without being able to claim.
2. They didn't give me the monthly bonus because they said I had already claimed the weekly one.

1. The Wednesday cashback is 12% of what you've played during the week, and for $350 I got $6.

2. They have a bot in support; there's no one to help you, neither by email nor on social media.

Es que son muchos problemas

1. el rackeback según ellos hace 5 dias están en mantenimiento, pero no es asi porque ayer me dijeron que ya se había arreglado el problema que ya lo podía reclamar con normalidad, pero no me deja reclamar y regrese a soporte y que estaban en mantenimiento de nuevo! Pero mira yo reclamaba $0.75 cada media hora, ya van 5 dias sin poder reclamar
2. el bono mensual no me lo dieron que por que ya había reclamado el semanal

1. el reembolso de los miércoles es de 12% de lo que has jugado en la semana y por $350 me dieron $6 dólares

2 . tienen un bot en soporte no hay nadie quien te ayude ni en el correo ni en redes sociales

What I think is that they're blocking that for me, and they didn't give me the weekly bonus or the refund because it was only a $2 deposit, and I've already withdrawn $60. But God, I was lucky. I'm claiming what I played; nothing was played with a wagering bonus or anything like that. Everything was legal and correct on my part.

Lo que pienso es que me están bloqueando eso y no me dieron el semanal ni el reembolso por que solo fue un depósito de $2 dólares y ya he retirado $60 pero Dios fue mi suerte, estoy reclamando lo que yo jugué, nada se jugó con un bono con wager o asi, todo fue legal y correcto de mi parte

Hello and thank you very much! Now I get your perspective much better.

Those monthly or weekly rakeback bonuses could be pretty tricky even without technical issues, and I respect that you believe those technical parts played no role in the matter.

In my opinion it would be beneficial to compare rules with what the chat agent (probably a bot?) said.

The way I understood the chat conversation, only one option is available: weekly bonuses or a reward for the whole month.

How did you understand the chat provided in the chat?

It's been a week of maintenance already, come on! Just do the math: $0.78 every 30 minutes, and it's been 6 days! You might find it unbelievable, but I was claiming them every half hour. I had a timer that notified me exactly when to claim. And it was fine for the first two days when they told me they were under maintenance, and then they said rackback was back to normal and I could claim it. when it should appear like this

Ya una semana en mantenimiento que no jodan! Solo has la cuenta $0.78 cada 30 min y ya va 6 dias! Te parecerá increíble pero yo los reclamaba cada media hora, con temporizador me avisaba exactamente a la hora del reclamo, y está bien los primeros dos dias que me dijeron que estaban en mantenimiento y luego me dijo eran que ya el rackeback había vuelto a la normalidad que lo podía reclamar y ve cuando debería aparecer asi

Now support is ignoring me and not responding to anything. I've sent an email and nothing, I've written through social media and nothing! So far, I've lost over $150.

Ya ahora en soporte me ignoran no me responden nada, ya mandé un correo y nada, escribí por redes sociales y nada! Hasta ahorita son más de $150 dólares perdidos

Oh, I see, so this is more about a technical problem stopping the rakeback. In my view, casinos typically address this issue in their terms.

If you are so concerned about the rakeback, which is perfectly fine, how about saving the play for later? I would wait for the system to be working again.

What do you think?

They already replied and I thought it was fine, now we just need them to follow through 🤗

Ya me respondieron y me pareció bien, ahora solo falta que lo cumplan 🤗

Hey! I'm so glad for you!

Sure thing, let's see how it also works in everyday practice, but this is definitely a positive sign!

They gave me nothing, they just made fun of me! We definitely have to do something; this can't just be swept under the rug like nothing happened.

No me dieron nada, solo se burlaron de mi ! Tenemos que hacer algo seguro esto no se debe quedar asi como que nada paso

My anger now stems from the damn lies I believed.

Mi coraje ahora es por sus malditas mentiras que me creí

That place must be in the red 🤬

Debe de estar en rojo ese sitio 🤬

I empathize with you, but I'm very convinced that this is something that would "destroy" such a casino. One way or another, rakeback is not equal to own funds, so to be completely honest with you, I'm uncertain whether such a complaint would be accepted. I truly cannot say with certainty.

In my opinion, the casino could consider making a gesture up for you somehow to ease the pain. However, I believe there are no strict conditions.

My account was deleted 🥺

Me eliminaron la cuenta 🥺

I have all the evidence; if you don't help me, I'll expose you on social media.

tengo todas las pruebas, si no me ayudas tú mo expondré por redes sociales

Based on my Google lens, this suggests your account wasn't deleted, but I understand you can't access the site anymore.

To be honest, I truly do not think such a pose helps the situation. The casino representative is absent, and I found no official complaints submitted against this casino with us, I reckon, due to the previously discussed points. I understand it is unpleasant.

And what do you recommend I do?

Y que me recomiendas hacer ?