Hey Casino Guru.... No solution from the Operator who didn't explain to me anything and just closed my complaint.... No refund was made.
They are liars as you can see in my complaint and even provide fake IP.
The debt on my credit was never credited like others people complaining, and they confess that I will never be paid because I'm french (screenshots)... Can someone help ?
Thank you
Hello Tamera,
Not surprised, it's Curacao. 🙁
As stated in the complaint - we're waiting for you to update us by providing the regulator's decision, so it would be best to send all you got from all concerned parties and update the complaint.
(quoting now: "As you have confirmed that the complaint has been submitted to the licensing authority, this complaint will now be closed temporarily while we await a decision from them.
Once the outcome of their investigation is known, this complaint will be reopened and we will proceed accordingly.")
Feel free to do so right here.
Thank you!
Hi,
I don't understand, the operator didn't provide me anything, and Casino Guru know the casino was lying because of evidence provided, and now that I"'ve reopened the complaint they just closed it because the operator didn't do anything... I'm confused, and the casino which has 50 complaints (considering that this is a new casino its a lot) is still with a good notation from casino guru....
My complaint wasn't handle as it should
I see now. Well, once the authority decides in favor of the casino, there is nothing we can do about it.
As we all know, such authority is an official instance, despite our own opinions their word is kind of a law.
As far as complaints are not closed against the casino, the rating stays. The principle applied stays the same.
I wouldn't say it's a news casino, was established in 2018, so 50 complaints sound normal. You know the amount is not actually relevant, the complaints resolution is. Just a single one ended as unresolved in 2020.
Završio sam sa mnogo nižim saldom sa fair spin tfs tokenom i još mi nisu dozvolili da podignem svoj novac... da li neko zna šta se dešava??
I'd say the casino should explain. On the other hand, I'm not actually familiar with the token system, could you explain how it works? Could the lower value be the case for your trouble, perhaps? 🤔
I would certainly ask the casino if I were you.
wow 3 months ago Fiarspin had perfect reputation 9/10, lol thats such bs the fact they have so many complaints and u guys give them PERFECT grading is amazing
Hi, a casino's saftey index (rating) is not just a reflection of its complaints. Of course, it is part of the creation, but if you would like to know more about how we rate casinos and why they have the safety index they have, you can check out this guide: https://casino.guru/our-casino-reviews
Anyway, do you have a problem in this casino if you don't like something ?
Slučajno sam došao u ovaj kazino i ne mogu da se žalim... Imam novca na računu pre nego što se odjavim... 😄
Pa, to se obično ne čuje baš često 😀
Hvala na pozitivnim povratnim informacijama!
Da li je neko doživeo istu stvar?
Uložio novac i igrao, pobedio i hteo da se povuče. Zatvorili su moj nalog navodeći da imam 2 naloga?
Nalozi imaju istu adresu e-pošte i lozinku, pa sam mislio da je prijavljivanje na isti nalog.
Ne znate kako je moguće otvoriti drugi nalog sa istom e-poštom jer tvrde da je svaki mejl jedinstven i da se može registrovati samo jednom?
Dakle, razumno je trebalo da se pozivaju na prijavljivanje na moj postojeći nalog.
Sada je račun blokiran i ne mogu da podignem dobitak?
Hello there.
It is quite strange because I'm also convinced that normally you just can't create a second account using the very same email.
Did the casino, by chance, mention the same address before the main email domain rather than the same address in general?
For instance: thisisme68@gmail.com vs thisisme68@mail.com
Well, I'm glad you submitted the complaint without further delay. And I certainly hope we will get some answers very soon!
Poenta je da nisam ni shvatio da postoje 2 različita naloga?
Obično nije moguće čak ni registrovati novi nalog sa istom adresom e-pošte, onda obično piše da već postoji nalog sa tom adresom?
Ništa ne razumeš?
Sad kad im pišem, ne odgovaraju?
Prethodno, kada sam pokušao da uspostavim razumnu komunikaciju sa njima, jedini odgovor koji su dali bio je da sam prekršio pravila tako što sam imao 2 naloga. Kada sam kasnije želeo odgovor kako je to moguće, dobio sam samo odgovor da svaki igrač ima jedinstven nalog sa 1 adresom e-pošte?
Ne žele da mi kažu kako je to moglo da se desi i pre svega ne isplaćuju moj dobitak.
From what you describe, it looks like the casino doesn't really want to talk to you. I also find it strange how it is possible to register the same email twice.
However, as Radka mentioned, it's good that you have filed a complaint, because our team will try to help you and look into the case in depth. The most sensible thing to do now is to wait for the casino to respond to you other than the same thing over and over again, or to see where the complaint goes.
I hope that everything will be resolved eventually.
Dobar dan, pišem na ovom prostoru ne kao žalbu već kao ispad..... pre nekog vremena isplate na bankovne račune su bile momentalne, od pre nekog vremena su trajale nekoliko dana... Ja sam konstantan igrač, ja sam imaju više nego potpunu verifikaciju...... Smatram da je to dobar kazino, samo mislim da bi trebalo da poboljšaju vreme povlačenja ako je sve u redu. Konačno čekamo....
Oh, that's a shame...
Would you say some other methods are better than bank transfers in their current delayed state?
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Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
