pre 1 godinu
Ako želite da diskutujete bilo šta vezano za Freddy Vegas Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Da li neko ima iskustva sa ovim kazinom?
Počnite da igrate ovde prošlog petka i takođe im poslali e-poštu. Takođe je povukao u subotu uveče i ponovo im poslao e-poštu. Uopšte nema odgovora.
Opet e-mail u nedelju ponovo bez odgovora.
Danas sam probao ćaskanje uživo, ali samo piše da je zauzeto.
Da li je ovo kazino prevara i da li je moj novac nestao? ☹
Does anyone have some experience with this casino?
Start playing here last Friday and also sent them an email. Also did a withdraw on Saturday evening and again sent them an email. No response at all.
Again an email on Sunday again no response.
Today I tried live chat but it only says there busy.
Is this a scam casino and is my money gone? ☹
Teško je pretpostaviti šta se dešava. Kao što je navedeno u pregledu , ovo je novoosnovani kazino, što znači da nije dokazano vremenom - Tehnički, oslanjamo se na direktne povratne informacije od igrača, nažalost, niko nije došao da pregleda kazino od njegovog početka. Takođe smatram da podrška za ćaskanje uživo nije dostupna 24/7.
Ipak, dao bih mu još nekoliko radnih dana.
Možete li nas obavestiti, molim vas? Ne želim još da počnem sa žalbom...
It's hard to guess what's going on. As stated in the review, this is a freshly established casino, which means it is not proven by time - Technically, we rely on direct feedback from players, sadly, no one has come to review the casino since its beginning. I also find the live chat support is not available 24/7.
I would give it a few more working days, however.
Could you keep us posted, please? I do not want to start with a complaint just yet...
Ne odgovaraju sada već 5 dana. Ćaskanje uživo uopšte nije dostupno. Probajte sami. Dobijate samo automatsku poruku da su zauzeti. Leave de chat nekoliko puta otvorene satima, ali nikakav odgovor. Postoje još 2 kazina pod istom licencom. bit1111.com i merhababet.com (poslednji je na turskom) pa sam pokušao da stupim u kontakt sa prvim, ali takođe nisam dobio odgovor.
Ovde se još dešava pa se bojim da mi je novac nestao ☹
ps Već sam pokrenuo žalbu.
They are not responding now for 5 days. Live chat isn’t available at all. Try it for yourself. You only get an automatic message that they are busy. Left de chat several times open for hours but no response at all. There are 2 more casino’s under the same license. bit1111.com and merhababet.com (last one is in Turkish) so I tried to get in contact with the first one but also no response.
There is more going on here so I’m afraid my money is gone ☹
p.s. I already started a complaint.
Ne moramo odmah da mislimo na najgore. Razveseliti se. Još nije prošlo toliko vremena da moramo odmah da se plašimo.
Međutim, razumem da ako ne dobijete odgovor ni putem e-pošte ni putem ćaskanja uživo, to ne doprinosi mnogo vašem poverenju.
U svakom slučaju, bilo bi dobro da sačekamo još malo i budemo strpljivi, jer kao što vam je objašnjeno u žalbi, dajemo kazinu rok od 14 dana za rešavanje zahteva za povlačenje.
Nadam se da će se do tada sve srediti i da ćete dobiti svoj novac. Ako ne, naš tim će dati sve od sebe da vam pomogne.
We don't have to think of the worst right away. Cheer up. It hasn't been so long yet that we have to be afraid immediately.
However, I understand that if you don't get a response either via email or live chat, it doesn't add much to your trustworthiness.
Anyway, it would be good to wait a little longer and be patient, because as you were explained in the complaint, we give casinos 14 days to resolve withdrawal requests.
I hope that everything will be sorted out by then and you will get your money. If not, our team will do their best to help you.
Da li znate kazino koji ne odgovara na e-poštu i ćaskanje uživo? Igrao sam mnogo kazina i ne igram.
Ako kazino ima ćaskanje uživo, oni će odgovoriti. Za tebe isto kao što sam rekao Radki, probaj i sam live chat.
Do you know a casino that doesn’t respond to email and live chat? I played a lot of casinos and I don’t.
If a casino has live chat they will respond. For you the same as I told Radka, try the live chat for yourself.
Da li znate kazino koji ne odgovara na e-poštu i ćaskanje uživo? Igrao sam mnogo kazina i ne igram.
Ako kazino ima ćaskanje uživo, oni će odgovoriti. Za tebe isto kao što sam rekao Radki, probaj i sam live chat.
Do you know a casino that doesn’t respond to email and live chat? I played a lot of casinos and I don’t.
If a casino has live chat they will respond. For you the same as I told Radka, try the live chat for yourself.
Dobio sam vašu poruku i razumeo sam da smatrate da ćaskanje ne funkcioniše. Definitivno poen za kazino, nema daljih debata! Ipak, kada su žalbe u pitanju, situacija ostaje ista. 🙁
Žao mi je što to moram da kažem jer takođe osećam da nema ništa osim da vas sada čekam:
„Ako je vaš nalog uspešno verifikovan, vaša istorija igara proverena, vaše povlačenje je odobreno od strane kazina, a još uvek niste primili svoje dobitke 14 dana od zahteva za povlačenje, obavestite nas i mi ćemo intervenisati i pokušati da pomoći tebi."
Šta kažete na isprobavanje njegovih profila na društvenim mrežama? Ako kazino nudi bilo kakvu...
I get your message and I understand you feel the chat is not operational. Definitely a point down for the casino, no further debates! Yet, when it comes to complaints, the situation remains the same. 🙁
I'm sorry to say that because I also feel there is nothing aside from waiting for you now:
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you."
How about trying its social media profiles? If the casino provides any...
Dobio sam vašu poruku i razumeo sam da smatrate da ćaskanje ne funkcioniše. Definitivno poen za kazino, nema daljih debata! Ipak, kada su žalbe u pitanju, situacija ostaje ista. 🙁
Žao mi je što to moram da kažem jer takođe osećam da nema ništa osim da vas sada čekam:
„Ako je vaš nalog uspešno verifikovan, vaša istorija igara proverena, vaše povlačenje je odobreno od strane kazina, a još uvek niste primili svoje dobitke 14 dana od zahteva za povlačenje, obavestite nas i mi ćemo intervenisati i pokušati da pomoći tebi."
Šta kažete na isprobavanje njegovih profila na društvenim mrežama? Ako kazino nudi bilo kakvu...
I get your message and I understand you feel the chat is not operational. Definitely a point down for the casino, no further debates! Yet, when it comes to complaints, the situation remains the same. 🙁
I'm sorry to say that because I also feel there is nothing aside from waiting for you now:
"If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you."
How about trying its social media profiles? If the casino provides any...
Podrška uživo je bila dostupna (aleluja), ali mi nisu mogli pomoći, prosledili su moju poruku finansijskom odeljenju. Dakle, tu nema napretka.
Ne znam da li sam verifikovan. Pitajte ih pre nedelju dana da li im trebaju dokumenti za KIC jer ja volim da ovo uradim unapred. Nikada nisam dobio odgovor ni na jedan od mojih mejlova, tako da ne znam. Da budem siguran da ovo ne koriste protiv mene, poslao sam im i e-poštu sa svim dokumentima koje kazino inače zahteva.
Istorija igara nije dostupna na sajtu. Uopšte nema istorije, pa takođe nema istorije depozita i istorije povlačenja. Mogu samo da vidim da moje povlačenje nije obrađeno jer još uvek vidim opciju „otkaži isplatu" na svom nalogu.
Live support was available (hallelujah) but they couldn’t help me, the would forward my message to the financial department. So no progress there.
I don’t know if I’m verified. Ask them a week ago if they need documents for KYC because I like this to do upfront. Never got an answer on any of my emails so I don’t know. To be sure they don’t use this against me I also sent them an email with all the documents that a casino normally requires.
Game history is not available on the site. There is no history at all so also no deposit history and withdrawal history. I can only see that my withdrawal isn’t processed because I can still see the option "cancel payout" in my account.
Ne sviđa mi se gde će ovo biti direktno i napred...
Komorska licenca, ne podržavajuća "podrška". Razmišljajući o ovome, moram reći da sam pomalo iznenađen što ste jedini sa otvorenom žalbom.
Da li biste rekli da će kazino stići na vreme? Ali mrzim što sam skeptik u takvim situacijama.
Pa, 5 dana da saznamo.
🤞🤞🤞
I don't like where this is going to be straight and forward...
Comoros license, unsupportive "support". Thinking about this, I must say I'm a bit surprised you're the only one with an open complaint.
Would you say the casino will make it in time? I hate to be the skeptic in such situations though.
Well, 5 days to find out.
🤞🤞🤞
Ne sviđa mi se gde će ovo biti direktno i napred...
Komorska licenca, ne podržavajuća "podrška". Razmišljajući o ovome, moram reći da sam pomalo iznenađen što ste jedini sa otvorenom žalbom.
Da li biste rekli da će kazino stići na vreme? Ali mrzim što sam skeptik u takvim situacijama.
Pa, 5 dana da saznamo.
🤞🤞🤞
I don't like where this is going to be straight and forward...
Comoros license, unsupportive "support". Thinking about this, I must say I'm a bit surprised you're the only one with an open complaint.
Would you say the casino will make it in time? I hate to be the skeptic in such situations though.
Well, 5 days to find out.
🤞🤞🤞
Ili je kazino prevara ili kazino nikada nije dobro radio od početka (u početku vidite neke postove na društvenim mrežama) i sada ih više nije briga.
E-pošta više ne radi, e-pošta više ne može da se isporuči i ćaskanje uživo odgovara samo jednom (pokušavam svaki dan)
Takođe su poslali mejlove AOFA-i (gde su tamo dobili licencu), ali oni takođe ne odgovaraju.
Zaista 5 dana, ali ako ste iskreni, šta je tu, Casinoguru može da uradi ako ne može da stupi u kontakt sa ovim kazinom.
Or the casino is a scam or the casino never did not run good from the start (in the beginning you see some social media posts) and now they don’t care anymore.
Email isn’t working anymore, email cannot be delivered anymore and live chat replied only once (I try every day)
Also sent emails to AOFA (where they got there license) but they also don’t respond.
Indeed 5 days but if your honest what is there Casinoguru can do if can’t get in touch with this casino.
Hmm, sigurno nije lepo nositi se sa takvom situacijom, a kada stignete da odgovorite jednom u plavom mesecu, mislim da je to neprofesionalno od kazina. U svakom slučaju, našao sam na našoj veb stranici da je to zombi kazino i naš komentar na to je „nećete moći ni sa kim da stupite u kontakt u ovom kazinu". Tako da nisam previše iznenađen zašto ne možete da dobijete odgovor.
Što se tiče toga šta ćemo da uradimo u vezi sa tim, u najmanju ruku ćemo pokušati da rešimo vašu situaciju, a ako kazino nema volje da reši vašu situaciju, dobiće crne tačke koje utiču na njihovu indeks bezbednosti, koji je već nizak. Znam da to verovatno nije baš utešno, ali i vi i drugi igrači ćete moći da vidite da kazino nije baš pošten, i možda će to ubediti igrače da ne igraju tamo.
Videćemo kako će biti. Ostalo je još 4 dana.
Hmm, it's certainly not nice to deal with a situation like that, and when you get to answer once in a blue moon, I think it's unprofessional of the casino. Anyway, I found on our website that it is a zombie casino and our comment on that is "you will not be able to get in touch with anyone at this casino." So I'm not too surprised why you can't get an answer.
Regarding what we're going to do about it, at the very least we're going to try to resolve your situation, and if the casino doesn't have the will to resolve your situation, they'll get black points that affect their safety index, which is already low. I know that's probably not very comforting, but both you and other players will be able to see that the casino isn't very honest, and maybe that's what's going to convince the players not to play there.
We'll see how it goes. There are still 4 days left.
Hmm, sigurno nije lepo nositi se sa takvom situacijom, a kada stignete da odgovorite jednom u plavom mesecu, mislim da je to neprofesionalno od kazina. U svakom slučaju, našao sam na našoj veb stranici da je to zombi kazino i naš komentar na to je „nećete moći ni sa kim da stupite u kontakt u ovom kazinu". Tako da nisam previše iznenađen zašto ne možete da dobijete odgovor.
Što se tiče toga šta ćemo da uradimo u vezi sa tim, u najmanju ruku ćemo pokušati da rešimo vašu situaciju, a ako kazino nema volje da reši vašu situaciju, dobiće crne tačke koje utiču na njihovu indeks bezbednosti, koji je već nizak. Znam da to verovatno nije baš utešno, ali i vi i drugi igrači ćete moći da vidite da kazino nije baš pošten, i možda će to ubediti igrače da ne igraju tamo.
Videćemo kako će biti. Ostalo je još 4 dana.
Hmm, it's certainly not nice to deal with a situation like that, and when you get to answer once in a blue moon, I think it's unprofessional of the casino. Anyway, I found on our website that it is a zombie casino and our comment on that is "you will not be able to get in touch with anyone at this casino." So I'm not too surprised why you can't get an answer.
Regarding what we're going to do about it, at the very least we're going to try to resolve your situation, and if the casino doesn't have the will to resolve your situation, they'll get black points that affect their safety index, which is already low. I know that's probably not very comforting, but both you and other players will be able to see that the casino isn't very honest, and maybe that's what's going to convince the players not to play there.
We'll see how it goes. There are still 4 days left.
Upravo sam primio ovu e-poštu;
Dragi Korisniče,
Nažalost, na imejl podrške nije odgovoreno zbog internih grešaka u konfiguraciji.
Ovo će biti sređeno. Ipak, imajte na umu da smo proverili i pregledali vaš slučaj i da smo refundirali vaše depozite.
Razlog za to je što ne možemo da prihvatimo igrače iz vašeg regiona.
Povraćaji su izdati i stići će na vaš račun za 1/3 radnih dana od jutros.
Slobodno nas kontaktirajte i želimo vam sve najbolje
Srdačan pozdrav
Freddi
Držim fige da dobijem svoj novac nazad.
I just received this email;
Dear User,
Unfortunately the support email have not been responded to due to internal configuration mistakes.
This will be sorted. Nevertheless please be aware that we have checked and reviewed your case and we have refunded your deposits.
The reason for this is that we can not accept players from your region.
The refunds have been issued, and will derive at your account in 1/3 business days as of this morning.
Feel free to contact us back, and wishing you all the best
Kind regards
Freddy
So fingers crossed I’m getting my money back.
Pa, to je super. Nadam se da ćeš uspeti da vratiš svoj novac. Možete li da nas obavestite kada dođu kod vas? 😊
Well, that's great. I hope you manage to get your money back. Could you update us when they come to you? 😊
Rekli su 3 radna dana, ali nakon 4 radna dana i dalje ništa. Ali oni lažu o više stvari pa zašto ovo ne bi bila laž. Oni mogu reći bilo šta, ali to ne znači da je istina.
Takođe su rekli da ne mogu da prime igrače iz mog regiona i zato mi vraćaju moje depozite. Ieh Vright, zato stranica za depozit prikazuje metode depozita dostupne samo u Holandiji.
They said 3 businesses days but after 4 business days still nothing. But they are lying about more things so why wouldn’t this be a lie. They can say anything but that doesn’t mean its true.
They also said they can’t accept players from my region and that’s why they pay me back my deposits. Yeh wright that’s why the deposit page shows deposit methods only available in the Netherlands.
Tužna je situacija u kojoj se trenutno nalazite. Mislio sam da će stvari možda krenuti nabolje i da ćete dobiti svoj novac, ali kao što vidimo, ništa se tako za sada ne dešava. Da li ste pitali kazino u čemu je problem kada vam novac još nije stigao?
U svakom slučaju, za sada ćemo morati da sačekamo i vidimo kako će se stvari odvijati i gde će naš tim stići. Možete li nas obavestiti ako novac stigne ili kazino kaže zašto još nije stigao?
It's a sad situation you're in at the moment. I thought that things might move for the better, and that you would get your money, but as we can see, nothing like that is happening so far. Did you ask the casino what the problem is when the money hasn't come to you yet ?
Anyway, for now, we will have to wait and see how things will go on and where our team will get to. Could you please keep us updated if the money arrives or the casino says why it hasn't arrived yet ?
Naravno, pokušao sam da stupim u kontakt sa njima, ali oni ne reaguju.
Jedina stvar koju vaš tim kaže je da sačekate, tako da ne osećate veliku podršku CasinoGuru-a.
Of course i tried to get in contact with them but they don’t respond.
The only thing your team says is to wait so don’t feel very supported by CasinoGuru.
Proverio sam žalbu i nisam našao ništa o "trebalo bi da sačekaš".
Bilo bi pošteno napomenuti da Tim rešava preterano veliki broj žalbi, ali kao što sam rekao, ne vidim kašnjenje u vašem slučaju.
Ovo je standardna situacija:
„Hvala vam. Pošto vas je kazino obavestio da je novac poslat, preporučujemo igračima da sačekaju do 14 dana dok se povraćaj sredstava ne pojavi na njihovom računu."
Koncept žalbe je zasnovan na dokazivanju stvari, a ne na pretpostavkama. Da bismo dokazali da vam kazino nije vratio novac, moramo im pružiti priliku da to učine. Tek nakon nekog vremena možemo reći: "Hej, ništa se nije dogodilo! Dokaži da si uplatio."
Da li ste možda pokušali da dobijete ID transakcije?
I checked the complaint and found nothing about "you should wait".
Would be fair to mention that the Team is handling an excessively high number of complaints, but as I said, I see no delay in your case.
This is a standard situation:
"Thank you. Since the casino informed you the money has been sent, we recommend players wait up to 14 days for the refund to appear in their account."
The concept of complaint is based on proving things rather than on assumptions. To prove that the casino has not refunded you, we need to provide them with a chance to do so. Only after some time has passed, we may say:"Hey, nothing has happened! Prove you made the payment."
Have you perhaps tried to get the transaction ID?
Da, u mom slučaju postoji kašnjenje. Prvo ste mi rekli da sačekam 2 nedelje što je zaista normalno. Posle te 2 nedelje još uvek nemam svoj novac pa bi trebalo da istražite. Samo zato što kazino kaže da će platiti ništa ne znači, prvo zato što vam dokazujem da lažu, drugo zato što nisu platili kako su obećali. A sada mi govorite da čekam još 2 nedelje (pa ste mi rekli 2 puta da čekam) to je ukupno 4 nedelje čekanja.
Šta ako kazino kaže 19. septembra „o, izvinite što smo pogrešili, sada ćemo vam platiti", onda ćete mi reći da sačekam još 2 nedelje? Možemo tako zauvek.
Očigledno je da ovo nije normalan kazino koji radi.
Možete nastaviti da govorite stvari poput „da li ste pitali ovo ili ste pitali ono", ali opet kazino ne odgovara ni na jednu moju e-poštu tako da da, postavljam sva ta pitanja, ali ne dobijam nikakve odgovore, pa radite svoj posao i istražiti.
Yes there is delay in my case. First you told me to wait 2 weeks which indeed is normal. After those 2 weeks I still don’t have my money so you should investigate. Just because the casino says they will pay doesn’t mean anything, first because I proof to you that they are lying, second because they didn’t pay like they promised. And now you telling me to wait another 2 weeks (so you told me 2 times to wait) that’s 4 weeks total of waiting.
What if the casino says on September 19 "oh sorry we made a mistake we going to pay you now" you’re going to tell me then to wait another 2 weeks? We can go on forever like that.
It is obvious that this is not a normal operating casino.
You can keep saying things like "did you ask this or did you ask that" but again the casino is not answering any of my emails so yes I’m asking all of those questions but I don’t get any answers so do your work and investigate.
Ne biste verovali, ali sam prilično uveren da sam već objasnio sve tačke u svom prethodnom odgovoru.
Da se ne hvatamo u krug.
Inače, žalba je podneta 28. avgusta. Jedva tri nedelje kada su prve dve zaista period od 14 dana tokom kojeg Žalbeni tim ne ulazi.
Osim toga, kada kazino tvrdi da je novac poslat, jednostavno ne možemo da kažemo "Oh, ali igrač ti ne veruje, pa ćemo te kazniti."
Tehnički, žalba je otvorena, što znači da još ništa nije dokazano. Znam da je teško, ali žaljenje ovde neće vam pomoći. Moramo dati vremena kazinu da vam prvo plati, tek kada kazino ne ispuni izjavu - postaje očigledno da su lagali. Ne pre.
Žao mi je što traje tako dugo, ali ovako ide.
You would not believe that, but I'm quite convinced I already explained all the points in my previous response.
Let's not get caught in circles.
By the way, the complaint was submitted on August 28th. Hardly three weeks when the first two are indeed the 14-day period during which the Complaint Team does not step in.
Aside from that, when the casino claims the money was sent, we just can't say "Oh, but the player does not believe you, so we are going to punish you."
Technically, the complaint is open, meaning nothing has been proven yet. I know it is hard, but complaining here won't help you. We must give the casino time to pay you first, only when the casino fails to fulfill the statement - it becomes obvious they were lying. Not sooner.
I'm sorry it takes so long, but this is how it goes.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.