pre 11 meseci
Savršeno, nadamo se da će sada biti igrača koji će biti što manje zbunjeni. Ja ti želim sve najbolje. 😊😊👍
Perfect, hopefully now there will be players who will be confused as little as possible. I wish you all the best. 😊😊👍
Savršeno, nadamo se da će sada biti igrača koji će biti što manje zbunjeni. Ja ti želim sve najbolje. 😊😊👍
Perfect, hopefully now there will be players who will be confused as little as possible. I wish you all the best. 😊😊👍
Prijavljeni lepljivi bonus ovog kazina se veoma razlikuje od lepljivih bonusa drugih kazina.
(Lepljivi bonusi se gube u drugim kazinima kada korisnik zatraži povlačenje. Takođe, nema ograničenja za igranje za pravi novac nakon što je uplaćen depozit)
Kompanija takođe ne obaveštava korisnike o bilo kakvim važnim izmenama Uslova korišćenja, što je izazvalo veliku zabunu.
Pozivam osobu koja je zadužena za Casino Guru da sam igra u ovom kazinu i proveri da li su informacije na ovom sajtu tačne.
This casino's claimed sticky bonus is very different from other casinos' sticky bonuses.
(Sticky bonuses are lost at other casinos when user request a withdrawal. Also, there are no restrictions on playing for real money after a deposit has been made)
The company also does not notify users of any important modifications to the Terms of Use, which has caused much confusion.
I urge the person in charge of Casino Guru to play this casino himself and verify that the information on this site is correct.
Imam jedan problem koji bi danas trebalo da se reši. Ima li prilike da vas kontaktiram?
Pozdravi,
Rekin777
I have some issue which should be solved today. Any chance to contact you?
Regards,
Rekin777
Prijavljeni lepljivi bonus ovog kazina se veoma razlikuje od lepljivih bonusa drugih kazina.
(Lepljivi bonusi se gube u drugim kazinima kada korisnik zatraži povlačenje. Takođe, nema ograničenja za igranje za pravi novac nakon što je uplaćen depozit)
Kompanija takođe ne obaveštava korisnike o bilo kakvim važnim izmenama Uslova korišćenja, što je izazvalo veliku zabunu.
Pozivam osobu koja je zadužena za Casino Guru da sam igra u ovom kazinu i proveri da li su informacije na ovom sajtu tačne.
This casino's claimed sticky bonus is very different from other casinos' sticky bonuses.
(Sticky bonuses are lost at other casinos when user request a withdrawal. Also, there are no restrictions on playing for real money after a deposit has been made)
The company also does not notify users of any important modifications to the Terms of Use, which has caused much confusion.
I urge the person in charge of Casino Guru to play this casino himself and verify that the information on this site is correct.
Zdravo, pretpostavljam da ste već iskoristili lepljivi bonus pošto imate toliko informacija o njemu. Mislim da ako će naš tim da učita lepljivi bonus u ovaj kazino, fokusiraće se na potrebne informacije i pružiti ono što je potrebno.
U svakom slučaju, hvala na ažuriranju.
Međutim, imam jedno pitanje. Dakle, kada su iz kazina rekli da su izmenili uslove i odredbe i kada ste naišli na takvu nejasnoću, da li ste pitali podršku da li bi mogli to da razjasne? 🤔
Hi, I assume that you have already used the sticky bonus since you have so much information about it. I think that if our team is going to upload a sticky bonus to this casino, they will focus on the necessary information and provide what is needed.
Anyway, thanks for the update.
However, I have one question. So when the casino said that they modified the terms and conditions and you came across such ambiguity, did you ask the support if they could make it clearer ? 🤔
Zdravo, koji je vaš konkretan problem, možete li reći nešto više o tome? Da li ste pokušali da kontaktirate podršku ili ćaskanje uživo da biste to rešili?
Hi, what is your specific problem, could you say more about it ? Have you tried contacting support or live chat to resolve it ?
Zdravo, sve sam opisao u e-mailu koji sam im poslao. Sutra ću sigurno dobiti odgovor.
Hi, I've described everything in e-mail which I've sent them. I will get an answer for sure tommorrow.
Primetio sam da kada sam koristio bonus, ponašanje se promenilo nakon što su ispunjeni uslovi za klađenje.
Kontaktirao sam podršku i rečeno mi je da je formula promenjena 16.
Ovo je učinilo bonuse ovog kazina veoma nepovoljnim za korisnika.
Međutim, kazino nikada nije obavestio korisnika o ovoj važnoj izmeni Uslova i odredbi.
I noticed that when I used the bonus, the behavior changed after the wagering requirements were met.
I contacted support and was told that the formula was changed on the 16th.
This made this casino's bonuses very disadvantageous to the user.
However, the casino never notified the user of this important modification to the Terms and Conditions.
Primetio sam da kada sam koristio bonus, ponašanje se promenilo nakon što su ispunjeni uslovi za klađenje.
Kontaktirao sam podršku i rečeno mi je da je formula promenjena 16.
Ovo je učinilo bonuse ovog kazina veoma nepovoljnim za korisnika.
Međutim, kazino nikada nije obavestio korisnika o ovoj važnoj izmeni Uslova i odredbi.
I noticed that when I used the bonus, the behavior changed after the wagering requirements were met.
I contacted support and was told that the formula was changed on the 16th.
This made this casino's bonuses very disadvantageous to the user.
However, the casino never notified the user of this important modification to the Terms and Conditions.
Razumem šta želite da kažete, ali ako mislite da je to nepovoljno za igrače, mislim da kazino to neće uključiti u svoje uslove i odredbe.
Međutim, ako postoji nešto što je zamerljivo, mislim da možete da progovorite i pišete u podršku kao što ste i uradili. Možda će preispitati ono što ste rekli i urediti. Ako se to dogodi, možete nas obavestiti. 🙂
I understand what you're saying, but if you think it's disadvantageous for the players, I don't think the casino will include that in their Terms and Conditions.
However, if there is anything that is objectionable, I think you can speak up and write to support as you have done. Maybe they will reconsider what you said and edit it. If that happens you can let us know. 🙂
Naravno. Ja ću samo nalepiti ispod sadržaj ovog e-maila koji sam napisao juče.
"Zdravo,
Imam problem. Da li radiš možda?
Zaboravio sam da zatražim povlačenje na 486 evra (to je 6 evra više od iznosa depozita 8 puta jer sam još uvek igrao malo nakon što sam pretvorio bonus u pravi novac) i slučajno sam napravio depozit na 60 evra sa bonusom kod na njemu. Kada sam to shvatio, samo sam hteo da se kladim na depozit (prema vašim uslovima). Nakon što sam to uradio shvatio sam da je deo novca sa stvarnog bilansa prešao na bonus stanje i sada mogu da tražim povlačenje samo na 367,77 evra umesto 533,63 evra.
Pošto verovatno ne radite sada, odlučio sam da zatražim povlačenje na 367,77 evra jer bez toga ne mogu da iskoristim vašu neverovatnu ekskluzivnu ponudu. Ako je moguće, bio bih zahvalan da dobijem povraćaj ovih 165,86 evra. U prilog dodajem snimak ekrana.
Žao mi je zbog nevolje i radujem se Vašem odgovoru.
Srdačan pozdrav"
Današnje jutro je odmah rešeno i povraćaj je poslat na moj bankovni račun. Veoma sam zadovoljan njihovim uslugama. Koliko znam, rade na tome da budu dostupni i tokom vikenda.
.
Sure. I will just paste below the content of this e-mail which I wrote yesterday.
"Hello,
I have an issue. Are you working maybe?
I've forgotten to request a withdrawal on 486 euro (it's 6 euro more than 8 times deposit amount because I still have been playing a bit after converting bonus to the real money) and accidentally I've made a deposit on 60 euro with bonus code on it. When I realised it I just wanted to wager deposit money (according to your terms). After I have done it I realised that some of the money from the real balance has moved to the bonus balance and now I can request a withdrawal only on 367,77 euro instead of 533,63 euro.
Since you are probably not working now I've decided to request a withdrawal on 367.77 euro because without it I can't take an advantage of your amazing exclusive offer. If it's possible I would be grateful for getting refund of this 165,86 euro. I'm adding a screenshot into attachment.
I'm sorry for the trouble and I'm looking forward to hearing from you.
Kind regards"
Today's morning it was immediately resolved and the refund was sent to my bank account. I'm very satisfied with their services. As I know they are working on being available also during the weekends.
.
Pa, ovo je nešto! Čini se da je vaša pozitivna recenzija korisnika zaslužena! 🙂
Nadam se da ćete uskoro imati još sjajnih iskustava koje ćete podeliti sa nama.
Well, this is something! Your positive user review seems to be well-deserved! 🙂
I hope soon you'll have more grand experiences to share with us.
Dobro veče.
Otkrivam vaše diskusije o ovim „lepljivim" bonusima, koji nisu, jer kao što je agent jasno objasnio gore, lepljivi bonus je bonus koji se oduzima u trenutku povlačenja.
Sjebao sam se. U uslovima i odredbama o tome ništa nije navedeno. nije navedeno da će bonus biti oduzet na kraju opklade (k5), a ne u trenutku povlačenja!
Što menja sve ako ne znate za to.
Da sam znao, prestao bih da igram i vratio se sutradan.
Tako, na primer, deponujete $50, dobijate bonus od 150% = ukupno $125. (50+75).
f nažalost vaš saldo pada na 80 dolara kada se opklada završi, odjednom se nađete da igrate sa 5 dolara!! i to bez obaveštenja! $80 - $75 (oduzeto 150% bonusa).
Šok!
Ovi bonusi nisu lepljivi bonusi (povlačenje u trenutku povlačenja, štaviše to treba da bude jasno naznačeno u Uputstvima i uslovima, „pazite da će bonus biti oduzet na kraju opklade, a ne u trenutku povlačenja"
i podebljano!
jer igrači moraju biti u mogućnosti da odluče da li ipak žele da ga uzmu ili ne.
Sa ovim sistemom više ne vidim ni smisao uzimanja bonusa.
Zato što apsolutno morate ostati na vrhu svog depozita i ne izgubiti ga, jer ćete na kraju opklade biti na nuli! nećete imati priliku da pokušate da vratite svoju ravnotežu..
Nikada nisam video takve bonuse.
Guru, trebalo bi da to naznačite, ovo bi osvestilo igrače, kako ne bi upali u ovu zamku
Good evening.
I am discovering your discussions on these "sticky" bonuses, which are not since as an agent clearly explained above, a sticky bonus is a bonus which is subtracted at the time of withdrawal.
I got screwed. Nothing is stated about this in the terms and conditions. it is not stated that the bonus will be deducted at the end of the bet (x5) and not at the time of withdrawal!
Which changes everything if you don't know about it.
If I had known, I would have stopped playing and come back the next day.
So, for example, you deposit $50, you get a bonus of 150% = total $125. (50+75).
f unfortunately your balance drops to $80 when the bet ends, you suddenly find yourself playing with $5!! and this without being informed! $80 - $75 (150% of bonus deducted).
Shock!
These bonuses are not sticky bonuses (withdrawal at the time of withdrawal, moreover it should be indicated very clearly in the T&Cs, "be careful the bonus will be deducted at the end of the bet and not at the time of withdrawal"
and in bold!
because players must be able to decide whether they want to take it anyway or not.
With this system, I no longer even see the point of taking a bonus.
Because you absolutely must stay on top of your deposit and not lose it, because at the end of the bet, you will be at zero! you will have no chance to try to get your balance back up..
I have never seen such bonuses.
Guru, you should indicate it, this would make the players aware, so that they do not fall into this trap
Hej Linne, hvala ti što si ostavio komentar ovde.
Dobili smo ogromnu količinu povratnih informacija u vezi sa ovom politikom lepljivih bonusa i postalo je jasno da to nije standardna praksa u industriji, niti nešto što igrači generalno očekuju da će se dogoditi.
Kao takvi, odlučili smo da uklonimo ovu politiku i umesto toga povećamo uslove klađenja na sve bonuse.
Specifičnosti još nisu zacrtane, ali ovo ažuriranje bi trebalo da se desi negde tokom ovog meseca. Poslaćemo komunikaciju svim igračima putem e-pošte da ih obavestimo o ovoj promeni i objavimo ažuriranje ovde.
Takođe smo vam odgovorili putem e-pošte – nadamo se da će rešenje za vaš konkretan slučaj biti zadovoljavajuće.
Hey Linne, thank you for leaving a comment here.
We have received an overwhelming amount of feedback regarding this sticky bonus policy, and it has become clear that this is not standard practice in the industry, nor something that players generally expect to happen.
As such, we have decided to remove this policy and, instead, increase the wagering requirements on all bonuses.
The specifics are not set in stone yet, but this update should happen sometime during this month. We will send communication to all players via email to inform them of this change, and post an update here.
We've also replied to you via email - we hope the resolution for your specific case will be satisfactory.
U najmanju ruku, mi, korisnici, smo finansijski ugroženi bonus ponudama koje se sastoje od pogrešnih percepcija i pogrešnih predstavljanja od strane. Ovo nije problem koji se može rešiti promenom Uslova.
U najmanju ruku, kazino bi trebalo da nadoknadi korisnicima gubitak koji su pretrpeli jer su lepljivi bonusi koji su trebali biti uklonjeni nakon povlačenja uklonjeni nakon ispunjenja uslova za klađenje.
Verujemo da je Casino Guru takođe odgovoran kao filijala za to što nije iskoristio same bonuse za sopstveno istraživanje.
At the very least, we, the users, are being financially disadvantaged by bonus offers that consist of misperceptions and misrepresentations on the part of the This is not a problem that can be dealt with by changing the Terms.
At the very least, the casino should compensate users for the loss they have suffered because sticky bonuses that should have been removed upon withdrawal were removed upon fulfillment of the wagering requirements.
We believe that Casino Guru is also responsible as an affiliate for failing to actually use the bonuses themselves to do their own research.
Hej,
Casino.guru je već ispunio svoju odgovornost ovde, pošto otkrivaju činjenicu da su bonusi lepljivi pre nego što ih čak i traže.
Prema Uputstvima i uslovima koje su ovi igrači prihvatili pre nego što su zatražili ove bonuse, dobici su trebali biti uklonjeni nakon ispunjenja uslova za klađenje, a ne pre njihovog povlačenja, tako da nismo obavezni ni na kakvu kompenzaciju sa ove tačke gledišta.
Čak i da jesmo, kako biste tačno kvantifikovali ovaj gubitak? Neki igrači su možda zatražili povlačenje odmah nakon što je klađenje završeno, tako da ne bi bilo nikakve razlike. Neki igrači su možda nastavili da igraju sa sredstvima i izgubili, što bi značilo gubitak za igrača, dok su drugi možda pobedili, ali to se ne može proceniti zbog nasumične prirode slotova.
Hey,
Casino.guru has already fulfilled their responsibility here, since they disclose the fact that the bonuses are sticky before even claiming them.
According to the T&Cs that these players have accepted before claiming these bonuses, the winnings were to be removed upon fulfillment of wagering requirements, not before their withdrawal, so we are not bound to any compensation from this point of view.
Even if we were, how exactly would you quantify this loss? Some players may have requested a withdrawal immediately after the wagering was complete, and thus no difference would have been made. Some players may have continued playing with the funds, and lost, which would have meant a loss for the player, while others may have won, but this cannot be estimated due to the random nature of slots.
Bonusi nisu lepljivi bonusi.
Siguran sam da je to ovde mnogo puta isticano od raznih ljudi.
Da je kazino guru čak i jednom iskoristio bonus u ovom kazinu, ne bi ga pogrešno predstavio kao lepljivi bonus.
Drugim rečima, uzeli su lažno predstavljanje kazina za nominalnu vrednost i stavili informacije na veb lokaciju bez odgovarajućeg istraživanja.
Barem nije bilo takve izjave u uslovima korišćenja usluge u vreme kada sam pogledao.
Znam da kazina ovde menjaju uslove korišćenja bez obaveštavanja igrača.
Dakle, uslovi korišćenja nisu razlog.
Ono što je važno jeste da su mnogi korisnici lagani i prevareni u vezi sa lepljivim bonusima.
(Ako želite da prvo spomenete Uslove korišćenja usluge, trebalo bi da uzmete u obzir činjenicu da korisnici ne znaju šta je tačno u vezi sa kontradikcijom između izjave da je to lepljivi bonus i izjave da je to uklonjeno kada se ispuni uslov za klađenje.)
Gubitak se ne može kvantifikovati.
Eto koliko ste vi ljudi glupi.
Korisnici su deponovali novac verujući da je to lepljivi bonus zbog lažnog objašnjenja, i kao rezultat toga, nisu dobili lepljivi bonus.
Ako je to slučaj, onda je najbolji način da to popravite da dodelite bonus kao bonus bez depozita.
Bonuses are not sticky bonuses.
I'm sure it has been pointed out here many times by various people.
If the casino guru had actually used the bonus at this casino even once, he would not have misrepresented it as a sticky bonus.
In other words, they took the casino's misrepresentation at face value, and put the information on the website without doing proper research.
At least there was no such statement in the Terms of Service at the time I looked.
I know that the casinos here change their terms of service without notifying players.
Therefore, the terms of use are not the reason.
What is important is that many users have been lied to and deceived about sticky bonuses.
(If you're going to bring up the Terms of Service in the first place, you should consider the fact that users don't know what is right about the contradiction between the statement that it is a sticky bonus and the statement that it is removed once the wagering requirement is met.)
The loss cannot be quantified.
That's how stupid you people are.
Users deposited money believing it was a sticky bonus because of the false explanation, and as a result, they did not receive the sticky bonus.
If that is the case, then the best way to fix it is to grant the bonus as a no-deposit bonus.
Dobro veče.
Otkrivam vaše diskusije o ovim „lepljivim" bonusima, koji nisu, jer kao što je agent jasno objasnio gore, lepljivi bonus je bonus koji se oduzima u trenutku povlačenja.
Sjebao sam se. U uslovima i odredbama o tome ništa nije navedeno. nije navedeno da će bonus biti oduzet na kraju opklade (k5), a ne u trenutku povlačenja!
Što menja sve ako ne znate za to.
Da sam znao, prestao bih da igram i vratio se sutradan.
Tako, na primer, deponujete $50, dobijate bonus od 150% = ukupno $125. (50+75).
f nažalost vaš saldo pada na 80 dolara kada se opklada završi, odjednom se nađete da igrate sa 5 dolara!! i to bez obaveštenja! $80 - $75 (oduzeto 150% bonusa).
Šok!
Ovi bonusi nisu lepljivi bonusi (povlačenje u trenutku povlačenja, štaviše to treba da bude jasno naznačeno u Uputstvima i uslovima, „pazite da će bonus biti oduzet na kraju opklade, a ne u trenutku povlačenja"
i podebljano!
jer igrači moraju biti u mogućnosti da odluče da li ipak žele da ga uzmu ili ne.
Sa ovim sistemom više ne vidim ni smisao uzimanja bonusa.
Zato što apsolutno morate ostati na vrhu svog depozita i ne izgubiti ga, jer ćete na kraju opklade biti na nuli! nećete imati priliku da pokušate da vratite svoju ravnotežu..
Nikada nisam video takve bonuse.
Guru, trebalo bi da to naznačite, ovo bi osvestilo igrače, kako ne bi upali u ovu zamku
Good evening.
I am discovering your discussions on these "sticky" bonuses, which are not since as an agent clearly explained above, a sticky bonus is a bonus which is subtracted at the time of withdrawal.
I got screwed. Nothing is stated about this in the terms and conditions. it is not stated that the bonus will be deducted at the end of the bet (x5) and not at the time of withdrawal!
Which changes everything if you don't know about it.
If I had known, I would have stopped playing and come back the next day.
So, for example, you deposit $50, you get a bonus of 150% = total $125. (50+75).
f unfortunately your balance drops to $80 when the bet ends, you suddenly find yourself playing with $5!! and this without being informed! $80 - $75 (150% of bonus deducted).
Shock!
These bonuses are not sticky bonuses (withdrawal at the time of withdrawal, moreover it should be indicated very clearly in the T&Cs, "be careful the bonus will be deducted at the end of the bet and not at the time of withdrawal"
and in bold!
because players must be able to decide whether they want to take it anyway or not.
With this system, I no longer even see the point of taking a bonus.
Because you absolutely must stay on top of your deposit and not lose it, because at the end of the bet, you will be at zero! you will have no chance to try to get your balance back up..
I have never seen such bonuses.
Guru, you should indicate it, this would make the players aware, so that they do not fall into this trap
Zdravo, kao što vidimo, kazino će ukloniti ovu politiku i ažurirati bonuse, pa pretpostavljam da više neće biti relevantno isticati tako nešto.
U svakom slučaju, iz kazina su rekli da su odgovorili na vašu e-poštu, pa se nadam da je rešenje dobro uspelo. 🙂
Hi, as we can see, the casino will be removing this policy and updating the bonuses, so I guess it won't be relevant to point out something like that anymore.
Anyway, the casino said that they replied to your email, so I hope the resolution worked out fine. 🙂
Ne verujem da optužbe za laž i obmanu ovde imaju svoje mesto.
Kada ste nas prvi put obavestili o ovom problemu, tačno je, uslovi i odredbe nisu pravilno formulisani i zaista je navedeno da se bonusi uklanjaju nakon povlačenja. U tom trenutku smo ponudili da dodamo sredstva na vaš račun i da ih uklonimo kada zatražite povlačenje (na taj način poštujući uslove i uslove na koje ste pristali), ponudu koju ste odmah odbili .
Zatim ste nastavili sa deponovanjem, potpuno poznavajući ove uslove.
Bili smo samo transparentni sa vama, kao i sa svim drugim našim igračima, i nastavićemo da radimo.
I don't believe accusations of lying and deceiving have their place here.
When you first notified us of this issue, it is true, the terms and conditions were not properly worded and indeed stated that bonuses are removed upon withdrawal. At that point, we have offered to add the funds to your account and remove them when you request a withdrawal (thus respecting the T&Cs you have agreed to), offer which you promptly refused.
You then continued depositing, in full knowledge of these terms.
We've been nothing but transparent with you, as well as all of our other players, and we will continue doing so.
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.