pre 2 meseci
The complaint is not over yet so let's wait for its full resolution. Whether or not the casino will pay you is not yet certain. I just wanted to say that we don't have to jump to conclusions.
Godbunny Casino - opšta diskusija (strana 3)
pre 2 meseci
Žalba je zatvorena i očekujem tešku kaznu za rejting kazina bez obzira na odluku CEG-a za otkriveno lažno ponašanje.
Optužiti igrača za prevaru sa duplim računima i zaplenu depozita i dobitaka kada nikada ranije nisam igrao evro u ovom kazinu je odvratno i nemoralno.
Moj advokat je pronašao vlasnika kazina koji je ironično takođe advokat.
Ažurirano od strane autora pre 2 meseci
Automatski prevedeno:
pre 2 meseci
Without a decision by the regulator, the casino will not be penalized for the time being. If you come up with a result that will be positive for you, obviously then it will happen. If it wasn't up to the regulator and we were of the opinion that the casino was at fault, which according to Jozef's response I think it might be, then it would be penalized if the complaint was closed.
So that's the way it's going to go for now and we'll have to wait and see what you find out.
pre 2 meseci
Vlast još nije donela konačnu odluku. U međuvremenu, kao što sam i zamislio, kazino je izgubio CEG licencu
U teoriji, da li on i dalje treba da odgovori na žalbu ili pošto ga oni više ne regulišu, ne mogu više da intervenišu?
Automatski prevedeno:
pre 2 meseci
I asked Jozef who dealt with your complaint. It's a complicated situation but I would say the procedure could be as follows. Since according to the complaint the CEG has already given a decision and they are inclined to say that the casino did not provide enough information, I would try to wait for a final decision if there is one. If you don't have a clear opinion yet, I would try to communicate with them, but from what you wrote, I have a feeling that the position has already been taken. If nothing happens and no one responds to you, then get back to us and we will reopen the complaint and deal with it with the understanding that we are also on your side and the complaint will be dealt with accordingly.
Can it be?
pre 2 meseci
Čekam do kraja ove nedelje i ako ne dobijem odgovor od CEG-a obavestiću vas (nisu odgovorili 20 dana).
Hteo sam da izbegnem sudski postupak jer traje duže, mada bi mi u tom slučaju bila nadoknađena i moralna šteta.
U svakom slučaju, i za to sam već preduzeo mere. Moj advokat će uskoro poslati obaveštenje vlasniku kazina koji je ironično takođe advokat (KP)
Ostaje činjenica da ovaj kazino do danas vrši krivično delo prevare.
Ažurirano od strane autora pre 2 meseci
Automatski prevedeno:
pre 2 meseci
So I'm curious what will come out of the whole situation in the end. I can see that you don't leave anything to chance, but we'll wait for some time to see if you get an answer or not.
pre 2 meseci
CEG nastavlja da ne razmatra odluku. Prošle su tri nedelje da nije reagovao. Nadam se da iza toga nema ništa. Činjenica je da ne nameravam više da čekam.
U ovom trenutku sam tražio da se žalba ponovo otvori samo da formalizujem konačnu odluku kazina.
Ako ne bude voljan da isplati dobitak, biće bar kažnjen, ali pre svega će preuzeti odgovornost za pravni postupak sa moje strane.
Automatski prevedeno:
pre 2 meseci
Well then, I hope Jozef will open the complaint and everything will be solved as it should. I'm not sure how long you should wait for an answer from the authority but I think you will know everything you need to know. If anything, I'll be here.
pre 2 meseci
Poštovani predstavniku kazina,
nemate šta da kažete o tome da mi već dva meseca neopravdano zadržavate stanje?
I Casino Guru i CEG nisu pronašli nijedan valjan razlog za konfiskaciju dobitka i uprkos tome vi i dalje nezakonito ne plaćate.
Da li zaista želite da ovo završi na sudu?
U međuvremenu je obavešten i SBGOK.
Automatski prevedeno:
pre 2 meseci
Prošla je nedelja, a moja žalba još nije ponovo otvorena.
Takođe biste želeli da zamolite kazino da ukloni vašu preporuku „Fair Casino" sa svoje početne stranice s obzirom na to šta nameravaju.
Automatski prevedeno:
pre 2 meseci
I wrote to Jozef and he confirmed that he wrote you back, so it will be best if you stick to what he emailed you. Once the complaint is closed, then the fair casino stuff they have on the site will be dealt with.
pre 2 meseci
Hvala vam na pomoći.
Što se tiče pitanja „Fair Casino", Josef je već izneo mišljenje da je oduzimanje dobitka bilo nezakonito i da kazino nije mario za to.
Štaviše, to je dvostruka prevara, jer osim što mi ne isplaćuju dobitke, oni takođe zadržavaju sve moje depozite!
Sa ovim „odmetnutim" kazinom se mora oštro boriti jer drugi igrači mogu postati njihove žrtve.
Ažurirano od strane autora pre 2 meseci
Automatski prevedeno:
pre 2 meseci
I read some time ago that he said we are on your side so far, so yes. We'll see where this goes and what happens next.
pre 2 meseci
I have asked this casino to close my account because of gambling addiction and they still reopened my account a few moment after it, when i clearly mentioned addiction and a permanent closure, this is why i wrote they don't respect responsible gambling. And when i see how they lied and invented crap just to not pay the carsix guy, I'm actually not surprised. Concerning our laws in Switzerland, no foreign casino should accept swiss players unless they have a swiss license. Every casino denounced is added to our blacklist and our internet provider has to block its access. I only denounce those which do not respect responsible gambling or treated me badly.
pre 2 meseci
Unfortunately, our team was not able to help you with your complaint back then any further, as stated there: "As no evidence of such communication was provided, we were unable to assist further, and the complaint was rejected."
It is very important to state the reason for closing the account clearly so the casino understands.
Also, it is very wise to stick to the casinos under Switzerland (ESBK), where players from your country can be better protected.
pre 2 meseci
Hello Romi, i know you did your best... i blame the casino for having such practises and ignoring such demands.
I wish you a pleasant day.
pre 2 meseci
Zdravo, da li ste pokušali da pošaljete žalbu CEG-u? Ako ste tražili samoisključivanje, vaš nalog je trebalo da bude zatvoren najmanje šest meseci.
Apsurd je u tome što su, da bi mi oduzeli dobitak, osim što su me optužili za nepostojeći duplikat računa, osporavali i činjenicu da sam po njihovom mišljenju bio zavisnik od kockanja, a da se nikada nisam isključio iz njihovog kazina!
Vi koji ste umesto toga tražili samoisključivanje, ponovo su vam otvorili nalog bez problema.
Dakle, da ste pobedili nakon vašeg zahteva za samoisključivanje po njihovoj logici oni vam ne bi platili pošto ste tražili samoisključivanje.
Automatski prevedeno:
pre 2 meseci
Hello,
no i did not try, it was long time ago and it was about couple hundreds only, but still, they should respect responsible gambling whatever the amount is.
Yes, you are a right, anyway a bad casino will use any strategy just to not pay out.
