pre 5 meseci
Trebalo bi da pokušate u svakom slučaju jer će u suprotnom ova lažna kazina uvek proći.
Sada sam bez CEG licence, ali možda bi ipak mogli da prihvate žalbu da su se činjenice ranije desile.
Automatski prevedeno:
Godbunny Casino - opšta diskusija (strana 4)
pre 5 meseci
Ako ste na mojoj strani, morate da kaznite rejting kazina koji mi i dalje ne isplaćuje 13266€ bilansa.
Žalba je nerešena i stoga se mora primeniti kazna na rejting ovog prevarantskog kazina.
Opšte je dokazano da se nikada nisam registrovao, igrao i deponovao pre ovog naloga za igre.
CEG i dalje ne izriče kaznu, a prošlo je više od dva meseca. Umoran sam od čekanja i sada je vreme da preduzmem sudski postupak jer želim i odštetu za prevaru koju sam pretrpeo.
Automatski prevedeno:
pre 5 meseci
The casino will be penalized when it decides that even the authorities have not helped you and there will be a complaint, not like waiting for the regulator. But I suppose if you say that nothing was done and they didn't help you, it probably won't be long now. I have written to Jozef what the next step should be and how much longer to wait, so if I hear anything I will let you know.
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carsix79
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carsix79
pre 5 meseci
Interesting information and Jozef will surely read your email. Sad that this is how it sometimes turns out, but when you say you reported it, did you report it now or a long time ago?
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carsix79
je izbrisao post
Obrisan
carsix79
je izbrisao post
carsix79
pre 5 meseci
I understand what you're saying. When you have the final decision from the regulator, let Jozef know. Such cases that are at the regulator and most of them are in this status are there for a certain time, usually 3 months. Then it will be reopened and we will decide. In this case we will see what the final decision will be, but Jozef said we are on your side, so we will see.
pre 3 meseci
pozdrav,
da li postoji neko kome je ovaj kazino platio?
Ne odgovaraju na mejlove i čim ih kontaktiram u ćaskanju, blokiraju me.
Imam mnogo novca na računu i blokirali su ga.
Štaviše, oni još ne rade sa važećom licencom i to me brine.
Automatski prevedeno:
pre 3 meseci
Greetings to you!
According to your system, the user feedback as well as the Safety -index are both good at least, so I guess we are not aware of any issues.
If you don't mind, would you kindly describe the latest events?
According to the overall experiences gained from the forum users, the chat usually blocks players once the management considers the situation closed, then the account gets closed too. Which may not be the same for the player, so, what got you to this point, please? Have you experienced struggles? Have you been complaining and insisting?
Perhaps we can help. At least we can try.
pre 3 meseci
Poslednji događaji su bili:
-Registrovao sam se
-Uplatio sam 1260 evra
-Osvojio sam više od 6000 evra bez bonusa
-Pokušao sam da podignem, ali mi je račun blokiran
-nema odgovora putem e-pošte i putem ćaskanja sam blokiran
Stoga ne verujem u ozbiljnost i pravičnost ovog kazina čak i ako ima vaš pečat „Fair casino" na njihovoj veb stranici.
U stvari, primetio sam mnogo pritužbi na ovaj kazino koji izgleda ima naviku da nađe bilo kakav izgovor da ne plati igrače. Začudo, sve ove žalbe se odbijaju.
Automatski prevedeno:
pre 3 meseci
Try to check even the spam folder in your email, as these kinds of emails could finish there sometimes.
When exactly have you requested the withdrawal, please?
I hope we'll find a way to help you out with this.
pre 3 meseci
Objasnite mi šta da nađem u folderu neželjene pošte? Ni tamo nema mejlova.
Rekao sam ti da su mi blokirali nalog i da mi blokiraju ćaskanje čim tražim objašnjenje.
Nisam prekršio nijedno pravilo i prvi put igram ovde.
Pitam se kako ste uspeli da dodelite fer kazino pečat ovim prevarantima.
Mislim da neću dobiti nikakvu pomoć od vašeg centra za rešavanje žalbi s obzirom na to kako ste postupali sa pritužbama iz ovog kazina. Pregledao sam sve žalbe i nemam puno poverenja u tebe pogotovo zato što ga sponzorišeš. Samo bih gubio vreme. Igrači koji više nisu odgovarali su primetili. Oni koji su vam odgovorili zatvorili su pritužbu u lice bez prava na odgovor na osnovu navodnih dokaza „u poslednjem trenutku" koje je kazino pružio bez obaveštavanja igrača. U ozbiljnoj pritužbi dokazi moraju biti zagarantovani svim uključenim stranama, inače ćete samo loše razmišljati. Ljudi razumeju i nisu glupi.
Samo sam se pitao da li je neko ikada dobio platu od ovog kazina.
Tražiću pravno zastupanje ako nastave da zadržavaju moja sredstva.
Automatski prevedeno:
pre 3 meseci
I was going to suggest a complaint, but I see you have your own opinion and I won't take it. If you have been through them, you must see very well why in some cases the decision was made as it was. Once something is a violation of the rules, it is a violation of the rules. The fact that you see it differently and you think something should not have been closed is your opinion. We have certain procedures that we follow for every casino. Half of the complaints were closed due to players not responding, so that says it all. When players have a clear reason like you describe and the casino doesn't try to do anything to fix it and we side with the player, then there are consequences for the casino. But the players also have to prove things just as much as the house.
So if you feel you want to seek legal help, that's up to you.
Good luck.
pre 3 meseci
Ovaj kazino je u vašem partnerskom sistemu (pogledajte Godbunni kazino - Bonusi i promocije) i stoga ste u svakom interesu da ne narušite njihovu reputaciju i reputaciju drugih pridruženih kazina.
Nisam jedini koji tako misli, već stotine igrača kojima su odbijene žalbe na kazina povezana sa vama BEZ DOKAZA O KRŠENjU PRAVILA. Ne postoji „sud" na svetu gde se dokazi čuvaju u tajnosti od druge strane i to radite sistematski.
Procedure koje se pridržavate nisu transparentne i ne mogu me zavarati vaša uveravanja.
Upravo sam pročitao neke odbijene žalbe na ovaj kazino (pogledajte onaj od 14000 evra) i bio sam šokiran i ništa neće promeniti moje mišljenje.
Takođe, ako igrač ne odgovori, to znači da je izgubio poverenje u vas i ne želi više da gubi vreme jer već zna kako se žalba završava.
Automatski prevedeno:
pre 3 meseci
That's your opinion. I think the Complaint Resolution Center has been around long enough to be able to objectively evaluate cases. Again, this is your subjective opinion. The complaints that are closed because the player stopped answering are the most numerous. And it's far from what you describe. I'm not saying that there can't be cases where a player deals with it for a long time and then gives up and doesn't answer, but there are a million of them where a player writes the first paragraph and doesn't answer at all.
Another thing about affiliate partnerships. It is quite logical that we have to make money from something. However, it's from when players go to play to these casinos and eventually lose, we get a commission from it. If we protected the casinos, it might not pay off at all, because if the players saw it that way, they wouldn't come to us and they wouldn't go to those casinos. We have settled complaints where we have helped players get 38 million back, which I don't think is very accurate to what you are saying.
Speaking of proofs, casinos often send them to us when we ask for what is needed. But it's normal that not everything will be shared by us or the casino. This is quite normal, mainly because it prevents players from going around in different situations where they want to damage the casino. There are a lot of such players. Not everybody has to have it in their plan, things happen by mistake and there are a lot of players who admit it when they make a mistake.
The last thing I'll write, because it doesn't make much sense to tell you something when you're convinced of your truth, is about the case you mention. I addressed the case with the player and on the forum and when it was closed for the first time, I suggested to the complaint team that it should be reopened, because it seems to me that what the player is describing makes sense and is not stupid and I thought that the casino did not behave in a good way. However, we found out that this was not the truth, which was supported by the licensing authority the player complained to. We are not above such an authority and therefore when the regulator ruled in this case that the casino had done everything according to its Terms and Conditions, it was closed again.
So I hope you understand at least a little bit of what I wrote and think about it not only from your point of view.
Have a nice day!
pre 3 meseci
malo sam zbunjen
Napisali ste: „Međutim, otkrili smo da to nije istina, što je podržao organ za licenciranje kome se igrač žalio."
Dozvolite mi da razumem šta je istina o čemu govorite...koje je pravilo prekršio taj igrač da bi zaslužio da ne bude plaćen?
Otvaranje anonimnog računa pre dve godine, a da nije uplatio ni jedan evro i bez registracije naloga sa svojim ličnim podacima i a da nikada nije bio samoisključen iz ovog kazina? Da li je to razlog zašto kazino ima pravo da konfiskuje igračeve depozite i dobitke?
Molim vas da mi objasnite jer još uvek ne razumem odluku vašeg centra za žalbe u vezi sa tom žalbom.
Što se tiče regulatora e-igara na Kurasu, obaveštavam vas da je bankrotirao pre nekoliko meseci upravo zato što je smatran odgovornim za neplaćanje svojih kazina igračima i nikada nije rešio žalbu u korist igrača. Dakle, ako verujete odlukama organa koji je na sudu osuđen zbog dosluha sa kockarnicama kojima je dao licencu, mi smo u veoma lošoj situaciji.
U međuvremenu, kazino i dalje ne odgovara na moje imejlove i upozorio sam ih da će biti krivično gonjeni.
Automatski prevedeno:
pre 3 meseci
We have been behind this case for a very long time. You can see the time period yourself. The player had an active self-exclusion when he returned to the casino and knew he had an account there before. Based on the communication with the casino and with us, we saw that the player was aware of everything and still broke the rules.
As for the license and the decision, as I said before, we are not superior to anyone, we are the mediator, so if the license makes a decision, then it overrides all other decisions. The fact that Curacao had a licence and what stage it is at is very well known to me. That some of them were not reliable is also clear to me. But it is not true that none of them solved anything. Anyway, since they dealt with it properly, there was nothing more that could have been done.
Also, we have had the privilege of dealing with this player before and let's just say that some players know and try to find loopholes in casinos even though they know what they shouldn't do.
Regarding your situation, it's sad that the casino hasn't responded to you, but unless you open a complaint, I'm an admin on a forum that won't help you very much. If you think legal action will be in order and that this is your salvation, I will be happy if it is.
pre 3 meseci
Još sam više zbunjen i želeo bih konkretno pojašnjenje, a ne uobičajena generička objašnjenja.
Napisali ste: "Igrač je imao aktivno samoisključivanje kada se vratio u kazino i znao je da je ranije tamo imao nalog. Na osnovu komunikacije sa kazinom i nama, videli smo da je igrač bio svestan svega i da je ipak prekršio pravila ."
Kazino nikada nije napisao u žalbi da je igrač bio samoisključen iz njihovog kazina, već jednostavno da sumnjaju da je zavisnik od kockanja. Pa vas pitam gde ste pročitali o ovom samoisključenju... Onda se pitam kako bi kazino mogao samoisključiti igrača ako se nikada ranije nije ni registrovao i nikada to nije zahtevao.
Radoznao sam da razumem pošto žalba nikada ne pominje samoisključivanje i optužba kazina je samo za duplikat naloga, optužba koju ste, međutim, uklonili i vi i regulatorno telo pošto se ispostavilo da je račun koji se smatra duplikat od dve godine ranije, bez ličnih podataka, bez depozita i zatvoreno istog dana.
Takođe dodajem da sam pogledao uslove i odredbe kazina i da samoisključivanje traje šest meseci tako da bi zapravo isteklo nakon dve godine da je zaista primenjeno.
Pa na osnovu čega tvrdite da je igrač sve znao?
Koja bi pravila prekršio?
Čini se da kazino pravi jadne izgovore da ne plaća igrače kao što rade meni.
Izmenjeno
Automatski prevedeno:
pre 3 meseci
I think that things have been explained several times already, and therefore I would not like to go back to what has already been said. The complaint also explained why it was closed, and the regulator ruled in favour of the casino, so if there is a problem with that, you can move it further to other authorities.
There was nothing more to do from our side.
