pre 2 godina
Ako želite da diskutujete bilo šta vezano za Hejgo Casino, kao što su igre, bonusi, metode plaćanja, problemi sa nalogom, odgovorno kockanje ili bilo šta drugo, možete to učiniti ovde.
Hejgo Casino - opšta diskusija
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pre 2 godina
Hello. I've made an account yesterday on this casino. After several tries of getting verrified. it didnt happend at first because they didnt accept my bank account since they needed something showing both name and account because of trustly deposit. Everything else got accepted. Then after the 4 time, it was finally the right document and i got fully verified. The live chat said that it was fine, and then i got the message that i was fully verified. Now today, I got another mail where the withdrawal got cancelled. I then tried to log in, and the it says that the account is blocked? After getting fully verified. I Dont' know if its because this is a very new casino, but i have never experinced anything like this before and i have played on over 20+ sites. My gmail on the account is lancythura@gmail.com and name is mads lykkegaard. This cant be true that i can deposit more than 200 euros and cant withdraw 125 euros. As you can see on the document uploaded, they are keep saying the same thing, but now the account is blocked. I need help, is this site really not trusted?
pre 2 godina
Hello, according to user reviews this problem is not bound to you only. Keep pushing through email, be persistent. If you feel like it, you can submit a complaint here: https://casino.guru/complaints
What is the latest reaction from the casino, please?
Ažurirano od strane autora pre 2 godina
pre 2 godina
They are saying im verified and its being processed. The problem is, i cant log into my account, and earlier i got a message that the withdrawal was cancelled. They are saying the same over and over.
pre 2 godina
So did they explain you why they blocked your account?
pre 2 godina
They said that i have made self excluded myself from N1 license, but i dont freaking know why they didnt tell me before fully verified myself and deposited. Im getting my deposit for 110 euros back, so will only be loosing around 15 euros. dont want to argue with them that it doesnt make sense and that i shouldnt be allowed on the site in the first place. problem fixed after several hours and ive lost 15 euros from it
pre 2 godina
To me, it seems that they run an exact verification and user check only after a withdrawal request is placed. Something like: Feel free to deposit, it's your decision, after all... On the other hand, better 15€ than nothing I'd say.
pre 2 godina
Im back. Still havent received whats promised. They keep saying the same thing over and over again
1
pre 2 godina
Hello, I can see that the complaint team is waiting for your reaction. Would you please respond? Thank you.
1
pre 11 meseci
Zdravo, može li neko da podeli svoje iskustvo sa mnom? Ostvario sam veliku pobedu 5. decembra, nakon čega sam poslao zahtev za povlačenje. Do sada, moja povlačenja još uvek nisu obrađena. Veoma sam zabrinut da li biste uopšte platili? I koliko dugo moram da čekam? Može li mi neko pomoći dalje. Nedavno sam izgubio mnogo novca, konačno pobedio i moram da čekam toliko dugo na isplatu. Zaista sam razočaran! Hvala za pomoć. Le
Automatski prevedeno:
1
pre 11 meseci
Hi, I don't think a week is that long yet, as we give casinos 14 days to sort out the withdrawal process. However, have you tried asking the casino why it takes so long and what is the reason ? Do you already have a verified casino account ?
I will wait for the answer.
pre 11 meseci
Više puta sam pisao korisničkoj podršci i uvek sam dobijao isti odgovor da će moj zahtev biti prosleđen finansijskom odeljenju. Poslednja isplata je izvršena istog dana, tako da sam bio zabrinut. Već sam u potpunosti verifikovao svoj nalog. Već ste dva puta prebacili novac na moj bankovni račun! Samo ovaj put sa velikom sumom traje toliko dugo. Hvala na tvom odgovoru. Lg
Automatski prevedeno:
pre 11 meseci
Zdravo, ponovo sam ovde. Sada mi korisnička podrška uopšte ne odgovara. Ne znam šta sad da radim. Možete li mi reći do kada da čekam dalje? Hteo sam da nađem advokata. Lg. Le
Automatski prevedeno:
pre 11 meseci
Hi, you didn't withdraw any money with us as we are not a casino.
However, if support is not responding and you still can't find out anything new, I feel that a complaint is in the air. If nothing changes in the next few days I recommend you to open it here on this link.
I hope everything will be resolved and you will get your money.
pre 8 meseci
Ovaj kazino će biti trajno na crnoj listi!
Prvo su se reklamirali na naslovnoj strani Google-a sa PLAĆENIM oglasom na sledeći način:
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25% povraćaja novca
100 besplatnih okretaja
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Tvrdili su i da oglas nije njihov.. Juupa juu. Ko bi drugi platio Guglu za oglašavanje osim njih samih.
Nema veze sa Finskom, samo automatski prevodilac u ćaskanju.
Izgubio sam 2.200 evra, što bi trebalo da dobije 550 evra povrata novca. Pa neću da dobijem ni centa jer sam malo ranije podigao, pa je to trajna prepreka bilo kakvom povraćaju novca. Oni to tumače kao pobedničkog igrača. Dakle, zauvek ste pobednički igrač čak i ako izgubite milion.
BELEŠKA! Čak i jedan evro (1 €) je dovoljan da trajno odbijete povrat novca!
Povlačenje je veoma teško i potrebno je mnogo dana da se novac prenese..
Takođe sam osvojio 100 evra u Pragmatic Plai-ovom svakodnevnom takmičenju za isplatu, čiji dobitak Pragmatic Plai isplaćuje u roku od 72 sata. Novac nije dobijan više od nedelju dana. U korisničkom servisu je i ovo moralo da se izvrće nekoliko puta i prolazili su sati u četovanju -> ne znamo o čemu pričaš, imaš li neki dokaz? 😂 Vau vau!
I da, ta registracija je tada bila obavezna po najdužoj formuli..
Izbor igara je na dobrom nivou, ali rtp igara je najniža moguća kasta!
Korisnički servis je sranje i uvek morate da čekate veoma dugo pre nego što neko stigne na linije. Ni na jedno pitanje nisam dobio od njih odgovor..
Sajt je veoma jednostavan i ne možete nigde da stignete bez linkova bot-a. Kao novčanik i kasa. Oni uopšte nisu na sajtu, ali im zapravo možete pristupiti samo putem ćaskanja sa linka! 😂
Da je takav kazino hejgo. Ne preporučujem nikome!
Ažurirano od strane autora pre 8 meseci
Automatski prevedeno:
pre 8 meseci
Oh hey, I can see that's probably not the best experience based on what I've read. But I commend you for pointing out both the pros and cons.
As for the cashback, I find it strange if it's like you describe. Obviously I would not be happy with that and would not play in such a casino. However, I wouldn't spend so much money to start with, but I would make a deposit first to check the casino.
Anyway, do you have any ongoing problem in this casino that you need help with ? Or did you just want to express in general what you went through ? 🤔
Either way, I hope your next experience will only be better.
